Fogo de Chao - The Wharf, DC

Review summary

1. S

   Sandra

   Richmond

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I get it…busy day but the food was terrible! Cold and stale. Folks were talking about it throughout the restaurant. And…so many staff walked by ignoring our attempts to get their attention. Definitely need to up their game!
   

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2. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing, friendly and attentive staff, food is incredible with a vast array of vegetable selections. Will be back soon!
   

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3. E

   Erick

   Washington DC

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me encantó el lugar muy lindo, música suave cómoda para poder escucharla y poder hablar con las personas, comida muy rica, trato genial el personal habla español e inglés me encantó eso la experiencia fantástica fui para celebrar el cumpleaños a mi esposo y él salió encantado muchas gracias por todo
   

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4. T

   Tamara

   Washington DC

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 5

   Food was worth the money. Very nice ambiance. The two down sides to the entire experience were the following. First, the restaurant was extremely cold. Second, the waiter was very responsive at first but then he disappeared and never came back.
   

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5. B

   Bonnie

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   WONDERFUL! Alex and all the Staff created a showstopper of an EXPERIENCE!
   

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6. G

   Glenn

   VIP

   Washington DC

   27 reviews

   3.0

   27 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Teething problems. Drinks were late and not properly mixed. Waitress was very pleasant. The Tyson's Virginia location is excellent and much preferred over The Wharf one.
   

   Fogo de Chao - The Wharf, DCResponded 3 days ago

   Teething issues can be challenging, and we're grateful for your patience, Glenn. It's good to hear our team's friendliness shone through. We aim to perfect every aspect of our service and would like to hear more. Please reach out via our website contact form, and let's work toward a better experience. Thank you.
   

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7. T

   Tanya

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I feel we had to ask for what we wanted and they didn’t stop at your table often. I didn’t see the entire selection so I missed out trying some of the meats. Joined the rewards program was told they are new so it doesn’t really do anything but send out special for bdays etc
   

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   Fogo de Chao - The Wharf, DCResponded 3 days ago

   We appreciate your feedback and are sorry to hear your visit didn't meet your expectations, Tanya. Our team wants to ensure a more attentive experience and help you explore all our cuts. We're also here to discuss any questions about the rewards program. Please contact us via our website contact form so we can assist you. Thank you.
   

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8. B

   Brian

   Washington DC

   1 review

   3.0

   1 review

   Dined on 18 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Maybe it’s the new staff. our experience was — meh. Never could get a waiter to refill our drink, even water. Leave me a bottle on my table, and I’ll do it myself. When we decided we were done, we waited almost 15 minutes and could never find or flag down our table person. Finally, we had to find the manager at a register and ask for the bill. Then we had to wait 10 min more for someone to come take the cards and run them. That means that we couldn’t find someone for almost a solid 30 min. That’s not to say the staff wasn’t attentive. We had meat people still coming by the table every 90 seconds, but someone who could get more water or let us pay our bill—very invisible. The food is solid but not that amazing. We got out for $330 for 3 of us. Which is good enough I guess for an all you can eat meat buffet brought to your table.
   

   Fogo de Chao - The Wharf, DCResponded 7 days ago

   Thank you for sharing your thoughts. We aim to ensure prompt and attentive service, and it's concerning that this wasn't your experience. Our team would appreciate discussing this further to better serve you in the future. Please reach out through the contact form on our website. Thank you.
   

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9. T

   Tiffani

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the best waitress ever!!! My man enjoyed his birthday!! Definitely coming back just for my waitress!!
   

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10. J

    Jay

    Richmond

    1 review

    1.0

    1 review

    Dined on 14 December 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 4

    Reserved for a surprise birthday celebration for my wife. Came in day of to finalize the details everything seemed perfect. Once the guest arrived for dinner they were told the reservation had been cancelled and was never seated. Once I arrived with my wife (surprise now ruined because everyone is in front of the restaurant 😔), I had to some what argue with the staff to get everyone seated. The staff seemed to have no knowledge of any of the details to the party and I was extremely disappointed.
    

    Fogo de Chao - The Wharf, DCResponded on 17 December 2024

    We understand how disappointing and frustrating this experience must have been during such a special occasion. It's concerning to hear about the misunderstanding with your reservation and the difficulties faced upon arrival. Our team is committed to addressing your concerns and working toward a better experience. Please contact us through our website's contact form so we can assist further. Thank you.
    

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