Fogo de Chão - Paramus, NJ

Review summary

1. C

   CHERRY

   Washington DC

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Not a pleasant experience. Mall setting for the Paramus location already changes the overall experience. This is made worse by the paltry selection from the buffet. Just when I thought things could not get worse, the gauchos were slow in coming to our section, and servers appear to select which table to bring food to. I had to ask for lamb and beef ribs, because our table was skipped by the gauchos. And yes, we paid for the full price, not the selective menu from any of their promos. Huge let down for my mom’s birthday celebration. Would not recommend this place. From the 3 Fogo locations in our area, New York gets top ranking, Paramus and Wayne need to step up their game. Wayne’s restaurant setting makes it a slightly better place to go to.
   

   Fogo de Chão - Paramus, NJResponded 4 days ago

   We're sorry your visit was disappointing, Cherry. Our team strives to provide a great experience and it's concerning to hear about your recent visit. We would like to understand more and address these concerns. Please reach out via the contact form on our website so we can work toward a better experience. Thank you.
   

   Is this helpful?

   Report
2. G

   Gladys

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing! So well seasoned! The staff was very friendly. Will be returning again. Definitely worth the price.
   

   Is this helpful?

   Report
3. B

   Bital

   Atlanta Metro

   2 reviews

   vip
   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   There was only one meat server for our large table (for most of the restaurant) which meant the food was never warm, cooked to the desired level, sufficient or timely. Considering we spent nearly $1,000 for the table, we had higher expectations for both the service and the food quality. Unfortunately, the experience left us disappointed. As the service was so slow, we had to get our own plates, and wait for the meat and side dishes. Even getting water was a challenge. There was barely any meat served in the first hour although we repeatedly asked the manager to correct this situation, so we mostly ate from the side dishes. By the time they brought some more meat out, we were already full. This is by far the worst experience we have had in a Fogo de Chao location.
   

   Fogo de Chão - Paramus, NJResponded 4 days ago

   We're sorry to hear that your experience wasn't what you expected, Bital. Our team is committed to ensuring every guest has a memorable dining experience, and it's clear we missed the mark. We invite you to reach out via our website contact form so we can address your concerns and strive for a better experience next time. Thank you.
   

   Is this helpful?

   Report
4. T

   Tania

   New Jersey

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I had a fantastic experience for our Thanksgiving meal. From the atmosphere to the service to the buttery melt-in-your-mouth meats that were never-ending! We enjoyed the interactions with different servers and how they engaged in conversation with us. Worth the higher price from our Normal meals, this is a great special occasion go-to!!
   

   Is this helpful?

   Report
5. L

   Lenin

   Miami

   1 review

   1.0

   1 review

   Dined on 27 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Horrible service, I took my company for our thanksgiving lunch and the staff was rude, they took forever to bring anything to the table and on multiple time had to request for service. Just very unhappy with the service. After telling the staff a manager walked over with an attitude closed out our check with out us requesting it.. Very disappointed…
   

   Fogo de Chão - Paramus, NJResponded 4 days ago

   We're sorry to hear about your experience, Lenin. We strive to provide attentive and respectful service, and it's concerning to learn this was not the case during your visit. Our team would like to address your concerns directly. Please reach out through our website contact form so we can work toward providing a better experience. Thank you.
   

   Is this helpful?

   Report
6. D

   Daniel

   New Jersey

   1 review

   1.0

   1 review

   Dined on 26 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was our 4th time here. Previous times were nice, and we returned to celebrate my wife's birthday, but unfortunately the service was terrible compared to previous visits, and meats were too salty. Our waiter appeared bored and curt, then apparently forgot about us. No one came by to check on us, refill glasses, pour wine or ask how we were doing. It was difficult to flag ppl down for help. The ppl serving the churrasco were rushed and harried. It seemed like they were trying to train new wait staff. Overall very frustrating and disappointing experience, w big decline in food quality and service. We will not be returning.
   

   Fogo de Chão - Paramus, NJResponded 4 days ago

   We're sorry we missed the mark for you and your wife during this visit, Daniel. Our team aims to provide the highest quality of service, and it's concerning to hear this wasn't reflected in your recent experience. We would like the chance to address your concerns, so please reach out to us via our website contact form. Thank you.
   

   1 person found this helpful

   Report
7. D

   Derick

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.
   

   1 person found this helpful

   Report
8. B

   BONKOAN

   New York City

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The waiter's rude behavior was so unpleasant that I would never recommend it to people who are looking forward to making good memories on a special day. Why do we eat expensive food and tip a waiter who doesn't even provide basic service and doesn't even apologize to the guest for his mistake? Should I even give it to you? I think we give tips as a sign of gratitude because the waiter took good care of us and treated us well. A good restaurant cannot be created solely with good food. You can tell that a restaurant is a good restaurant when a friendly waiter supports it.
   

   Fogo de Chão - Paramus, NJResponded on 25 November 2024

   We're genuinely sorry to hear about your recent experience. Our goal is to provide exceptional service to every guest, and it's concerning to learn that we fell short. We invite you to reach out via our website contact form so we can address your concerns and work towards a better experience. Thank you.
   

   1 person found this helpful

   Report
9. n

   nicole

   New York City

   68 reviews

   vip
   3.0

   68 reviews

   Dined on 21 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The restaurant has great eye appeal. It has a high ceilings, modern decor and tables are well spaced apart. Unfortunately, that is where my positive experience ends. My table opted for steak only and I had salmon. Each meal included the salad bar. The lighting at the salad bar is very dim which makes it difficult to identify food items. Almost everything at the salad looked old and soggy. It did not make me want seconds. The salmon was served over asparagus. The entire plate was salty and floating in butter. The sides the table were masked potatoes, yucca fries and maduros. Everything was greasy and appeared to have been sitting out or under a warmer all day. The trees leches cake was more like a dense pound cake- like nothing I’ve ever had and not for the better. The meal was very disappointing. The prices were steep considering the poor quality.
   

   Fogo de Chão - Paramus, NJResponded on 22 November 2024

   We're grateful for your feedback about the decor, Nicole. We regret that your dining experience did not meet expectations, particularly with the Market Table and meals. Our team would like to discuss how we might better serve you. Please reach out through our website contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
10. K

    Ken

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Took my son home from college to dinner He loved it. Wants to go back again when he is home again for the holidays. Thank you
    

    Is this helpful?

    Report