Fogo de Chao - North Irving

Review summary

1. D

   Daun

   VIP

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Terrible experience at this specific location. I have dined here twice now and both times were Terrible! I would not recommend this location at all, go to the Addison location it's worth the drive. The service, management and food as well as offerings palenin comparison to the Addison location. They just can't get it together here! But, the restaurant itself is esthetically pleasing.
   

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2. C

   Chris

   VIP

   Dallas

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was pretty good but we had to request the bone-in ribeye 3 times and wait for at least 30 mins before they brought it. You could tell they’re tight with the ribeye and don’t bring it around. Why put it on the regular menu if you don’t want to serve it? A server also grabbed our credit card and ran off before bringing us the bill. Ended up overcharging us for items we didn’t order which took 20 mins to fix. Seems like they’re hoping you don’t check your bill.
   

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3. T

   Todd

   VIP

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Don't come on a holiday or an eve to a holiday. They claim that they are having a holiday meal - and charge you double for lunch. We went yesterday to eat lunch with our children - and they charged us $64 per person for lunch. The only difference between this lunch and any other lunch fogo has is that they had a sweet potato casserole. EVERYTHING ELSE WAS THE SAME. THE SALAD BAR WAS IDENTICAL TO ANY OTHER DAY, THE MEAT DISHES WERE THE SAME. They seem to think that since it is an eve before a holiday - that they can charge double for lunch - call it a holiday meal and charge dinner prices for lunch. Not sure about you - but lunch to us is normally a 45-60 minute thing....so walking out with steak restaurant prices for lunch is bull. The pricing shouldn't change based upon day of week - particularly when the day is a weekday. There is no reason for double the prices for a non-holiday weekday....it should be the same as other weekday pricing for lunch.
   

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4. R

   Rezahn

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. No wait in line and the place was well kept and festive for the holidays.
   

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5. C

   Clay

   VIP

   Dallas

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   This is the 2nd time at this location and the service was horrible again. I will not be returning for a 3rd time.
   

   Fogo de Chao - North IrvingResponded 3 days ago

   We regret to hear about your repeated experiences with poor service, Clay. This isn't reflective of our commitment to providing exceptional guest experiences. Our team is eager to address your concerns, and we encourage you to reach out through the contact form on our website. Thank you.
   

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6. OT

   OpenTable Diner

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 17 December 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Unfortunately, the meats that were brought out to us were not well cooked either extremely rare or extremely well done. We arrived at 4:30 and found that we probably should’ve waited longer because what we were getting was not good quality beef. The service however, was outstanding, although our many of our waiters were not easy to understand because of their thick accents, but we’re very very pleasant. It looked like the manager. An older gentleman was doing his best to maintain this atmosphere and quickly direct service to handle plates to get fresh plates and things like that so again service was great Beef was not unfortunately I wish it would’ve been a better experience as I’ve eaten at this franchise many times and not at this location, though it’s too bad.
   

   Fogo de Chao - North IrvingResponded on 18 December 2024

   Thank you for sharing your feedback about your visit. While we're pleased to hear the service met your expectations, we're sorry the quality of the cuts was not to your satisfaction. We're committed to improving your experience and would appreciate if you could reach out to us through the contact form on our website. Thank you.
   

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7. M

   Matt

   VIP

   Dallas

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, attentive staff, wonderful experience!
   

   Fogo de Chao - North IrvingResponded on 17 December 2024

   We're thrilled you had such a wonderful experience with us, Matt! Your kind words about our team are greatly appreciated. We hope to welcome you back soon!
   

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8. C

   Cory

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

   Fogo de Chao - North IrvingResponded on 18 December 2024

   We're thrilled to hear everything was great, Cory! We hope to welcome you back soon. Thank you for sharing your enthusiasm!
   

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9. F

   Francie

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible!! Wait staff was BEYOND nice!! And the food was just…🤤🤤🤤🤤🤤🤤🤤🤤🤤🤤! My mom and 11 y/o son absolutely loved it too!!! We will be back very soon!!
   

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   Fogo de Chao - North IrvingResponded on 11 December 2024

   Thank you for sharing your wonderful experience, Francie! We're overjoyed that you and your family loved the visit. Excited to see you all back soon! We recommend joining Fogo Rewards to unlock exclusive member benefits and more.
   

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10. M

    Michael

    VIP

    Dallas

    11 reviews

    2.0

    11 reviews

    Dined on 9 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    Food was ok. Service was lacking. Took time until we were initially greeted by the server. Never saw the server again until the end of the meal. Meat service was very slow and a lot of meats came out cold. Do not plan to go back to this location in Irving.
    

    Fogo de Chao - North IrvingResponded on 10 December 2024

    We're sorry to hear about your experience, Michael. It’s concerning to learn that our service did not meet your expectations and that there were issues with the temperature and timing of the cuts. Our team is eager to address this with you directly. Please connect with us through our website contact form so we can work toward a better experience. Thank you.
    

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