Fogo de Chao - North Irving

Review summary

1. K

   Kerry

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Took my wife for valentines Saturday night it was packed had reserved for 7:30 finally got seated at 8:45 . But it was worth the wait.
   

   Fogo de Chao - North IrvingResponded 1 day ago

   Thank you for your patience, and we're glad the experience was worth the wait! We look forward to serving you and your wife again.
   

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2. J

   Jean C

   El Paso

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Let's start with the server. The waiter took our drinks order and disappeared. He never came back with the drinks (simple three cokes). We had to ask another server for water and the drinks 10 minutes later. We started eating and were about to flip the card to get meat. Once we got our drinks, my cup was empty within a few minutes, and no one came for a refill or asked if I wanted another one. I had to stop at a different server and ask for more water because it was also empty. The meat servers were amazing, bringing meat every time. Again, when I asked for the check, I had to ask a different server about the dessert menu and the check because no one came to ask how I was during my visit. That server told us the desserts were in the house for the inconvenience and then charged us for the dessert. To summarize, the food was great, but the service was terrible and needed a lot of improvement.
   

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3. M

   Myrna

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went there for a Valentine’s lunch date. The ambiance was great. Service was excellent. Our waitress explained how it worked, since it was our first time there. Overall fabulous time. We’d definitely return.
   

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4. M

   Milan

   Atlanta

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Did not respect reservations. Waited 2 hours even with reservation.
   

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5. D

   Daniel

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Made a reservation for 10 and didn’t get seated until 11:30
   

   Fogo de Chao - North IrvingResponded 2 days ago

   Thank you for sharing your feedback, Daniel. We apologize for the wait you experienced with your reservation. Our goal is to seat our guests promptly, and it's important for us to address any concerns. Please reach out through our website contact form so we can work toward providing you with a better experience.
   

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6. J

   Jorge

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food everything was great just did not like the waiting time was there for an hour and a half waiting for a table
   

   Fogo de Chao - North IrvingResponded 1 day ago

   Thank you for sharing your thoughts, Jorge. We're thrilled to hear you enjoyed the food and had a positive dining experience. We're committed to optimizing wait times, and your feedback is important. We hope to welcome you back soon for an even smoother visit!
   

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7. D

   David

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   My wife and I came here for the Full Churrasco Experience on Valentines Day. So keep in mind, it was extremely busy and cold. They had one employee in the front, dealing with walk-ins and checking in people who had reservations. I felt she needed a little help as there was a long line outside. I walked up to the front to see if I could just check-in for my reservation and was told I had to wait in line after another customer complained that two people right before me had done what I was attempting to do. Mind you, I fully understand the customers who complained as they also stated they had a reservation, so I made no issue about it, nor could I, as I would be in the wrong. However, I did get annoyed after waiting in line, and it was our turn to check in for our reservation and the same employee who told me I had to wait in line allowed someone to walk up and check-in on their reservation. I understand that different situations may dictate different service accommodations, but there was nothing wrong with this customer. So, if the policy is to wait in line even to check in for a reservation, then they needed someone who could uphold it. FOOD: The meat cuts from the Picanha, Filet Mignon to Fraldinha were all tender and flavorful. I didn't bother with the chicken, lamb, or pork as I was there for the fire roasted steaks (maybe next time). However, their salad bar could have used a bit more attention. A few of the items at the bar tasted a little stale. SERVICE: The gaucho chefs were attentive and polite, offering us the different type of meat cuts as they came out. The waiters ensured our cups were always full. In conclusion, with the service, the only issue I had was at check-in & 50 min. wait. AMBIANCE: It was dim but not dark. My wife and I enjoyed it as it had a nice vibe. VALUE: As I stated before, the meat cuts that I had were great, but the salad bar, not so much. I'm guessing because it was Valentine's Day, I paid more for the experience and ambiance.
   

   Fogo de Chao - North IrvingResponded 1 day ago

   David, we're grateful for your detailed feedback. We're sorry for any frustration during your check-in process. Our team aims to provide smooth and consistent service, and it's concerning to hear about the inconsistency you encountered. We appreciate your compliments on the quality of our cuts and attentive service from the gauchos and waiters. Your feedback regarding the Market Table has been noted, and we're committed to enhancing your future visits. We hope to welcome you and your wife again for another churrasco experience soon. Thank you.
   

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8. M

   Maite

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great! Just confused on who our server was. Had to wait over 15 mins just to get our drinks while other tables received theirs in a timely manner
   

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9. K

   Kendrick

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great once we were seated. They completely over booked for Valentines day. Even with a reservation we had to wait for almost 2 hours. Once we were seated food was great and service was great.
   

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10. J

    Juanpablo

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4

    My experience at Fogo de chao was great but we did have to wait a extra 1 hour to get seated but overall it was a great experience
    

    Fogo de Chao - North IrvingResponded 1 day ago

    Thank you for sharing your experience. Despite the wait, we're glad you found your time with us to be great. We hope to welcome you back soon, and you might enjoy joining Fogo Rewards to take advantage of exclusive benefits and rewards on future visits!
    

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