Fogo de Chao - El Segundo

Review summary

1. R

   Rob

   Orange County

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The service was a bit poor had to keep waving down waiter or waitresses for condiments for drinks, etc. the servers with the meat came by at decent intervals, but I think they were understaffed all around.
   

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2. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed ourselves!
   

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3. V

   Vanita

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall experience was fantastic. There was a little hiccup when one of the servers accidentally took our sign that indicated what entrée we were having, and the servers kept walking by us without serving my husband any of the entrée that he selected. However, once we brought it to their attention, they fixed it, and they began to serve him endless supplies of meat for the rest of the night. Food and ambience was fantastic.
   

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4. E

   Eileen

   Los Angeles

   73 reviews

   5.0

   73 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The "salad bar" is a meal in itself, so be selective because the variety of meats is extensive and never stops. The wait staff is attentive and makes sure that your plate is never empty. I just wish it was a little quieter to make conversation easier.
   

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5. J

   Jeffrey

   Washington DC

   71 reviews

   vip
   5.0

   71 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful experience sharing for my son’s 31st birthday. While I stopped at 4 meats? He actually challenged himself for all 12 meats and seconds on 4 of the meats’
   

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6. D

   David

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We tend to go to the one in Beverley Hills but decided to come to this one to experience something new. We were a party of 8 so we sat on the corner which was nice since it was on the busy side. We were upsold on the full experience and we were excited to try the premium meats. The line was insane to get the cold food which is fine since it was on the busy side, but what was sad is that there wasn’t any organization. No clear signs of where we get our plates, people were trampling over each other majority of things were empty or dirty. Took an extremely long time to get food (not bc it was busy) but everyone was confused as to where to start, people were bumping against the people that were sitting by the plates. We then are excited to get meats but only sausage would come, at most we only got 2 premium meats to try!! That’s so crazy! When we asked for big pieces or for double but they wouldn’t comply! Not all of our table could get some since by the time they would come to us they barely had anything. They would promise to come but they WOULD NEVER COME BACK! Our server was no where to be found, no help, we just sat and waited for the experience that we were promised. We got fountain drinks, wine, and beer, and even dessert (basically we wanted the experience, didn’t mind the paying the price for it). Sadly we didn’t get the full experience! We ended up paying for $600… for basic meats, with bad service. This place left me desiring more… I’m sadden because I this place ruined it so bad for us, that we won’t even be going to the Beverly one. This is just a “fancy buffet” I would stay away. I’ll share my experience, on Google reviews, yelp and here. Thank you! Good luck may the odds be with you.
   

   Fogo de Chao - El SegundoResponded 6 days ago

   We're sorry your visit left you disappointed, David. We strive for a seamless and enjoyable experience, and it's concerning to hear about the confusion and service issues. Our team would like to discuss your experience further to address these concerns. Please reach out through the contact form on our website. Thank you.
   

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7. J

   Jacquelyn

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have a good time at fago de Chao.Food was great and the service was great.
   

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8. J

   Jennifer Lyn

   Hawaii

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a reservation and was seated on time however, service was lacking as we waited for at least 15 minutes for them to go back and offer meat. We asked our waitress twice that we were not served and we also asked her that we wanted to try a couple of things. Waitress also did not follow through on her word that she will be back with a complimentary dessert as we were celebrating something. Waitress name is Fabi.
   

   Fogo de Chao - El SegundoResponded 6 days ago

   Thank you for sharing your experience, Jennifer. We're sorry the service didn't meet your expectations during your visit, and we appreciate you bringing this to our attention. Our team is committed to making things right, and we'd love the chance to address your concerns further. Please reach out to us via the contact form on our website. Thank you.
   

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9. T

   Tony

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   So the waiter at our table was not attenuative at all. i couldn't remember his name but we were sitting in the lounge area from 6:00-8:00PM on Saturday. It took him forever to get our drinks and we had to constantly remind him.
   

   Fogo de Chao - El SegundoResponded 5 days ago

   We appreciate your feedback, Tony. We're sorry to hear about the delay and lack of attentiveness during your visit. Our team aims for efficient service, and we'd like the opportunity to address this further. Please reach out through our website contact form so we can work towards improving your next experience. Thank you.
   

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10. A

    Arlene

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience! Food was delicious and the servers keep coming by to offer a tasting of the meats.
    

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