Fogo de Chao - Bridgewater

Review summary

1. T

   Tricia

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was our first time dining here . I guess my expectations were a bit higher regarding the quality of meat served. The market bar was good . My plate was filled with fat from most of the cuts of meat. I know meat has fat but it seemed I received more fat then meat. Everything tastes the same. I had to asked for the better cuts (filet ,short ribs lamb chops) and even those didn’t have a distinct flavor. We also kept getting the same cut The sirloin. Maybe because we were more in the bar area. For what we paid I was expecting more.
   

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2. M

   Madelyn

   Philadelphia

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I made reservations for 7:15 got there at 7:04 didn’t get my table till 8pm. Service was extremely slow over all. I was looking forward for the cheese it was bad. It was hard. This place does not serve the pineapple. Drinks were not good. Philly but the trip will be worth it.
   

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3. P

   PATRICK

   New York City

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 5:30 on a Saturday night. We checked in around 5:20, but weren’t seated until 7. Many others had similar experiences. It certainly felt quite similar to how airlines overbook flights. Good management would apologize for the challenges, which do happen, and try to make it right. In this instance, hosts, servers and food were good, but management was nonexistent, often inappropriately deflecting to front office staff to bear the brunt of customers’ rightful frustration. While the restaurant was full, it won’t be that way for long if poor customer service continues, which is entirely a reflection of management. Bain Capital, who owns Fogo de Chao, is likely well aware of the eventual consequences of poor management, much like recent bankruptcies in the airline industry. We’re hopeful they evaluate the management in Bridgewater and make appropriate changes. For now, we do not plan to return to Fogo de Chao in Bridgewater. Thank you.
   

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4. N

   Noemy

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I have been to many Brazilian steak houses, including a number of other FOGO DE CHAO, but this one got many things wrong and in need to improve, among them: - reservation was made to 5;00pm and after 20min waiting, I had to fight with the lost host as he couldn’t set the tables properly and a lot of people were also angry - tables are so close to each other that the waiters with skewers couldn’t get to the end of our table. - number of waiters are way below the needed for this form of serving and we had to wait too long for the next meat to come, and the variety of meats is the smallest I have seen in “rodízios”. - salad bar smaller than usual and too ‘Americanized’’ , lost many of the typical salad bar items we find in those steakhouses. I love Brazilian steakhouses and my expectation was high, but this store will need to improve a lot and better train the crew to get to the level of price they charge.
   

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5. V

   Víctor

   New York City

   25 reviews

   3.0

   25 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I reserved my table at 4:30 and I have to wait 1:20 to get it, all the time they said the next will be yours but nothing happened , looks like management must do something to fix this basic restaurant operations stuff.
   

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6. K

   Kenneth

   New Jersey

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not all meats were offered. Our server came to our table once to check in and we started to dine in. We did not get our appetizer after 45 minutes. Would not come back to this location.
   

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7. B

   Bella

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, atmosphere was good, service was attentive! Overall good experience
   

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8. F

   Filipe

   Philadelphia

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Fogo de Chao experience - Bruno is the best to serve you a perfect cut of meat.
   

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9. L

   Lina

   New Jersey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food and service and very accommodating
   

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10. M

    Marvin

    New York City

    3 reviews

    3.0

    3 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    We went on a Sunday night for dinner. Per the menu there are 16 different offerings . Our party menu only got offered 7 different cuts . Also , I don’t know if it was slow or busy in the back , but the wait times In between the Rodizio offerings were pretty long. It took quite a while between cuts. The main saving grace was our server Shawn? Sean ? But he was amazing! I feel like there should be more people coming around with the meats .
    

    Fogo de Chao - BridgewaterResponded 5 days ago

    We appreciate your feedback on your recent Sunday night visit, Marvin. It's concerning to hear that the variety and timing of our cuts didn't meet expectations. Shawn's outstanding service will be acknowledged. Please reach out through our website contact form so we can address your concerns and enhance your next visit. Thank you.
    

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