Fogo de Chao - San Francisco

Review summary

1. R

   Ross

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s the best! Everyone has a good experience. Service is really good. People are nice.
   

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2. T

   Taylini

   San Francisco

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   The Service was not good. It took a while for food to come and for a long time only chicken and sausage and only later beef came. Also we ordered drinks that took long time to come and same with dessert that we almost gave up on.
   

   Fogo de Chao - San FranciscoResponded 3 days ago

   We're sorry to hear your experience with our service fell short. Timely delivery of our cuts and beverages is important, and we regret the delays you faced. Our team is eager to address these concerns and work toward a better experience. Please contact us via our website form so we can follow up. Thank you.
   

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3. Y

   Yurls

   VIP

   Chicago

   32 reviews

   5.0

   32 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Very attentive staff and excellent customer service. Will return for another great experience.
   

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4. S

   Stephanie

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Unfortunately, we didn’t have the best experience at this particular location. However, it was a really busy night, and they tried their best to accommodate everybody. Even though we had a reservation, it took another 30 minutes on top of when we checked in to be seated. We can clearly see our waiter was really overwhelmed, but he tried his best. I can’t help but think because it was so busy and they were feeling rushed, that all the meat that was being turned out seemed abnormally undone. We had to constantly send food back because a lot of it was still rare. We love Fogo, will give it another try, but this was not the greatest experience. 
   

   Fogo de Chao - San FranciscoResponded 1 day ago

   We appreciate your feedback and patience, Stephanie. It's clear your visit didn't go as smoothly as we aim for, and we're sorry for any inconvenience you experienced. Please reach out via our website contact form so we can address your concerns and work toward a better experience during your next visit. Thank you.
   

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5. T

   Tenny

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Service was amazing, the food at Fogo in Los Angeles is better for some reason.
   

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6. A

   Anthony

   VIP

   Los Angeles

   139 reviews

   3.0

   139 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Long time between serving of meats and when they did it was the same selection. Chicken, top sirloin and bottom sirloin very dissatisfying
   

   Fogo de Chao - San FranciscoResponded 5 days ago

   We regret that your experience with our selection and timing of cuts did not meet your expectations, Anthony. Ensuring a diverse and timely offering is key to our service. We would like to address your concerns and improve your future visits. Please reach out through our website contact form to discuss further. Thank you.
   

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7. J

   Jennie

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a great experience with our group of 15 at dinner. The restaurant is very lively and it is hard to hear people past the couple you are sitting directly next to, but we adjusted seats and moved around to connect with each other. We also had to request some of the finer meats to come to our table. We continued seeing chicken for a while and finally asked for Filet mignon. There were several meats that we unfortunately never saw. But with all that said, we had a great time, the meat we did had was fantastic. The space filled exactly what our team needed for the night.
   

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8. P

   PABLO

   San Francisco

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place, nice stuff, amazing food, lovely playlist!
   

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9. J

   JoAnne

   VIP

   San Francisco

   38 reviews

   3.0

   38 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our second time there and we probably won’t be going back. Their buffet was horrible. Cheese and meats were hard and stale. Hardly anything to choose from. Some cold rice and beans on the side and potato salad. It seemed like they were short staffed or short on supplies for dinner service. Drinks took forever and the meats were ok. Some were burnt. For the prices they charge they could do a better job.
   

   Fogo de Chao - San FranciscoResponded on 11 December 2024

   Thank you for sharing your feedback with us. We regret that your recent visit did not meet your expectations, particularly concerning our Market Table and overall service. Our team values your input and would like to address your concerns further. Please reach out via our website contact form so we can work toward a resolution. Thank you.
   

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10. O

    Oleksandr

    VIP

    San Francisco

    1 review

    1.0

    1 review

    Dined on 7 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Very meh experience. Several years ago we loved it and now it's very different. We had to wait a long time to get some decent meat. First 5-10 offerings were chicken and pork based, and they offered picanha three times in between. Even when we got strip and ribeye cuts, those were dry and chewy. Surprisingly, most of those cuts came in medium - very little medium-rare pieces. Not impressed at all.
    

    Fogo de Chao - San FranciscoResponded on 9 December 2024

    We're sorry to hear that your recent experience with us did not live up to your previous visits. Our team is committed to providing quality dining moments, and it's concerning to learn about the challenges you faced with the cuts offered. We invite you to connect with us through our website contact form so we can discuss this further. Thank you.
    

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