Fogo de Chao - Portland

Review summary

1. R

   Rachael

   Portland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was good. However I will never come here again on a holiday. We booked a reservation for 5:15 and we're not even seated till 6:30. That's completely unacceptable. I had two young children with me. I talked to other families who had reservations who had been waiting 1.5 hours. What is the point of having us secure reservations if it doesn't even matter?? Do better.
   

   Fogo de Chao - PortlandResponded today

   Thank you for sharing your feedback with us. It's concerning to hear about the wait time you experienced, and we understand how important it is to be seated promptly, especially with young children. We value your input and want to address your concerns. Please reach out to us through the contact form on our website so we can work toward a better experience. Thank you.
   

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2. B

   Brian

   Portland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Worth the wait if you have a reservation and still have to wait to be seated after 20 minutes. Once seated they cater to your every need. Food was amazing!
   

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3. D

   Donald

   VIP

   Atlanta Metro

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Definitely not as good as other locations of this chain. The staff just doesn’t seem to care. The salad bar items are lower quality and the selection is much smaller. They were very stingy with the meat. They would cut one tiny, thin slice and then dash away.
   

   Fogo de Chao - PortlandResponded 1 day ago

   We're sorry that your experience didn't meet our usual high standards. Our team is dedicated to quality and attentive service, and we value your feedback about the cuts and Market Table. Please reach out via the contact form on our website so we can address your concerns and improve your experience. Thank you.
   

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4. K

   Kimberly

   VIP

   Portland

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service from staff - great food and great service
   

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5. R

   Roswitha

   Portland

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 1

   Overpriced. The ambiance reminded me of a college cafeteria. Too many people coming and going, loud, bumbing into my chair, servers running back and forth.
   

   Fogo de Chao - PortlandResponded today

   We appreciate your feedback and are sorry that your experience didn't meet your expectations. Our goal is to ensure each guest has a pleasant and comfortable visit. Please reach out via the contact form on our website so we can address your concerns and work toward a more enjoyable experience. Thank you.
   

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6. J

   Janna and Chris

   Portland

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food is always delicious. We did have to wait about 30 minutes after our reservation time, and service was generally slow, but could have been the holidays.. lots of people!
   

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7. L

   Lucy

   Portland

   14 reviews

   2.0

   14 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   The sea bass (which took over 30 minutes) was waterlogged. It did have a sear on the outside, but the inside was lukewarm warm and somehow filled with water, no flavor, and no papaya salsa in top. My family got the meat experience and market bar. Staff came over right away with cheap cuts (chicken and sirloin) then completely ignored our table. We had to flag them down to ask for filet minon, then wait 10+ minutes until it showed up. The lamb and ribeye were very fatty cuts. For a 365) lunch (including tip) for 5 people, I would have expected a lot more. Save your money- go to a local (not chain) restaurant and get a quality steak. The worst part is the bad service put a damper on what should have been a nice holiday meal.
   

   Fogo de Chao - PortlandResponded 1 day ago

   Lucy, we're sorry to hear about your experience, as it seems our service and cuts didn't meet your expectations. Our team is committed to providing a high-quality dining experience, and we value your feedback. Please reach out through our website contact form so we can address your concerns and work toward a better experience in the future. Thank you.
   

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8. J

   James

   Portland

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   The quality of the sides, salads, and various meats did not justify the price. The restaurant was clean, the staff were courteous, attentive, professional and friendly. The ambiance was good. I would have happily paid more for better quality food.
   

   Fogo de Chao - PortlandResponded 1 day ago

   Thank you for sharing your thoughts with us. We're pleased to hear about your positive impressions of our team's service and the ambiance, although we're sorry the quality of our food didn't meet your expectations. Our team is eager to address any concerns and hopes you'll reach out through our website's contact form. Thank you.
   

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9. d

   doug

   Portland

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We've eaten here a few times and overall this was by far the worst. The other experiences were good so not always bad. Had a 5:15 reservation, we didn't get seated until 5:52. We had asked to talk to the manager about being delayed and then got immediately seated without a manager coming to talk with us. It was busy but there were open tables for 5 so not sure what happened. There was food debris all over the floor around our table, the table cloth wasn't 100% clean and our server was trying to avoid us. My wife ordered salmon that was so over done that she ate 2 bites, we didn't see all of the skewered food options and then after about 45 minutes into our experience we had 4 greens showing and sat there for about 15 minutes with the serving staff avoiding our table. When our server dropped in he asked how we were doing so I told him we hadn't been approached with more food options. After that we had a few more bites. Overall, the skewered meat was good but pretty much everything else in the experience sucked. Go someplace else if you are going to spend this kind of money and want a great experience.
   

   Fogo de Chao - PortlandResponded 1 day ago

   We’re sorry to hear about your recent experience and that it didn't live up to your previous visits. It’s concerning to us when service isn't up to our standards, and we regret any inconvenience you faced. We would appreciate the opportunity to connect and address your concerns further. Please use the contact form on our website. Thank you.
   

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10. R

    Ronald

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    We had a very disappointing experience at this restaurant. The service was extremely slow, and our waiter disappeared for about 45 minutes, leaving us unattended. To make matters worse, we didn’t receive all the meat options that were supposed to be served, which was a major letdown. For the price we paid, we expected much better service and attention. Unfortunately, it did not meet our expectations, and we left feeling dissatisfied.
    

    Fogo de Chao - PortlandResponded 1 day ago

    We're sorry to hear that your experience did not meet expectations. Our team aims to offer attentive service and a complete churrasco selection. Please reach out via our website contact form so we can address your concerns and work toward providing you a five-star experience. Thank you.
    

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