Fogo de Chao - Plano

Review summary

1. F

   Fern

   VIP

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great for large parties or holiday gatherings. Staff was very attentive.
   

   Fogo de Chao - PlanoResponded 1 day ago

   We're glad to hear you enjoyed your visit with us! Thank you for sharing your positive experience about our team's attentiveness. We look forward to welcoming you back for more holiday gatherings or large parties.
   

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2. T

   Tammie

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Come around the tables very often to make sure our party had everything we needed. We’ll be definitely coming back!!
   

   Fogo de Chao - PlanoResponded 2 days ago

   We appreciate your kind words about the attentive service you received, Tammie. It's wonderful to know your party felt well taken care of. We're excited to welcome you back soon! Don't forget to join Fogo Rewards for exclusive benefits on your future visits.
   

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3. P

   Parvin

   Dallas

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great atmosphere! Weekend brunch is the best value.
   

   Fogo de Chao - PlanoResponded 2 days ago

   Thank you for your kind words! We’re thrilled you loved the food and atmosphere, and it's fantastic to hear that you find our weekend brunch to be the best value. We would love to have you join Fogo Rewards to enjoy exclusive benefits. Looking forward to welcoming you again soon!
   

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4. H

   Henry

   Miami

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   We arrived 10 minutes prior to our reservation which was at slotted for 7:00PM and were not sat until multiple status requests on our table. It seemed as if our reservation never existed… told to wait a “few more minutes” just to wait 40 minutes. We finally get a table and the hostess said she couldnt find us a table indoor (even though we had a reservation), so she decided to take us out on the patio to 2 separate tables that would split the party. After being visibly frustrated, the hostess had the audacity to say, “so do you want it or not” and walked away from me and back up to the host stand. Very unprofessional. Another kind gentleman got involved and accommodated our party to a table indoor. Service was great but it took a while for half of our drinks to get to the table.
   

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5. I

   Ian

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have the best experience when I eat here. This is my fourth year in a row having my birthday party here and I will always forever come back.
   

   Fogo de Chao - PlanoResponded 3 days ago

   Thank you, Ian, for choosing to celebrate with us for the fourth year in a row! We're thrilled to be a part of your special moments and can't wait to welcome you back again. Consider joining Fogo Rewards to enjoy exclusive benefits.
   

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6. J

   Jaspreet

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent choice of wines suggested by our server Emily made it a great experience.
   

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7. A

   Alexia H.

   Cincinnati

   17 reviews

   3.0

   17 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   We chose Fogo for my wife’s birthday celebration. All of the attention was on a family beside us. We were overlooked. The birthday dessert came out with no candles. Disappointed
   

   Fogo de Chao - PlanoResponded 5 days ago

   We’re sorry we missed the mark during your birthday celebration. It’s important to us that every guest feels special, especially on such occasions. Please reach out through our website contact form so we can address your concerns and work toward a better experience. Thank you.
   

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8. J

   Jennie

   VIP

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Even with our reservation, we waited more than an hour to be seated. I had called ahead of time to make sure our large party would be at one table. After more than an hour and me losing my temper, they finally ushered us to seats.... at 2 different tables. This was a company dinner and we expected to be all together. When I expressed my anger, they moved the tables. Once we were finally seated, they did what they could to give us a good experience. The customer service mgr did try. But it's hard to come back from 18 people standing at the front door an hour past their reservation time. We had employees who had paid babysitters to do this dinner. Making us wait was maddening. And the biggest issue was that we seemed to be the only large party that had to wait. They did not plan well. I also felt like the meat was just ok. The filet was great but several cuts were very dry. We are one and done on Fogo.
   

   Fogo de Chao - PlanoResponded 7 days ago

   We understand how disappointing it must have been to wait so long for your reservation, especially with a large party, Jennie. Our team regrets that your experience didn't meet expectations, particularly with seating arrangements and certain cuts. We invite you to reach out through our website contact form so we can address your concerns directly. Thank you.
   

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9. P

   Patrick

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Made reservations for 6 at 7pm. Showed up 10 min early to check in and was informed they were running behind. They took walks ins while we were waiting and seated others ahead of us. Why accept reservations if you are also going to accept walk ins and then make the people with reservations wait 30 min or more? Minor apology, no attempts to make things better. Multiple times we asked for water or a drink when seated and were made to wait 15 mins or more. Horrible experience for a birthday celebration in spite spending more than $500 there. Do not recommend.
   

   Fogo de Chao - PlanoResponded 7 days ago

   We're sorry to hear about the experience you had during your visit, Patrick. It’s concerning to know that your special occasion didn’t go as planned. We'd like to address your concerns and work toward making it right. Please reach out via our website contact form to discuss this further. Thank you.
   

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10. j

    john

    Denver

    1 review

    4.0

    1 review

    Dined on 14 December 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Good food slow service. Had reservations but still had to wait over an hour to be seated.
    

    Fogo de Chao - PlanoResponded on 14 December 2024

    Thank you for sharing your feedback. It's concerning to hear about your wait and slow service, as we strive to make every visit enjoyable. We would like to understand more and work toward a more efficient experience for you. Please reach out to us through the contact form on our website. Thank you.
    

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