Fogo de Chao - Plano

Review summary

1. J

   Joel

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night, we had the pleasure of being served by Leo Alcudia at Fogo de Chão, and I can’t say enough about how exceptional his service was. From the moment we sat down, Leo was incredibly attentive, making sure every detail of our dining experience was perfect. He anticipated our needs before we even had to ask, kept our table seamlessly taken care of, and did it all with a warm, genuine smile that made us feel so welcome. His attentiveness elevated the entire evening, turning a great meal into something truly memorable. We’re already looking forward to our next visit, and it’s largely because of Leo’s outstanding care. He’s a gem, and Fogo de Chão is lucky to have him! Thanks Joel Salazar 940-363-2091
   

   Fogo de Chao - PlanoResponded 5 days ago

   Thank you for your wonderful review. We're thrilled Leo contributed to making your evening memorable with his outstanding service. We can't wait to welcome you again for another exceptional experience.
   

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2. A

   Alan

   Dallas

   1 review

   5.0

   1 review

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this restaurant such good food and service.
   

   Fogo de Chao - PlanoResponded on 21 February 2025

   We're glad to hear you enjoyed both the food and the service, Alan! We look forward to welcoming you back soon.
   

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3. G

   Grace

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fogo de Chão what’s such a fun experience! The food was fantastic and the service was even better. I would recommend going during lunch time because the prices are significantly better, but if you’re willing to spend a large sum of money for a super fun dinner experience Fogo de Chão is a great place to do so. If you’re looking for a delicious dessert, their Tres Leches cake was fantastic!
   

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   Fogo de Chao - PlanoResponded on 18 February 2025

   We're thrilled that you had such a fun time with us at Fogo de Chão, Grace! Your kind words about our service and food mean a lot. We hope you'll return soon and maybe explore the benefits of our Fogo Rewards for more great experiences.
   

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4. D

   DIana

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined on 16 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Will not be back again. Our table was literally up against a waiter station, you’d think that’d be close and get great service. This was not the case. Had to deal with wait staff gathering behind my chair and staff trying to squeeze by our table to get through yo other areas. The table across from us all finally moved their chairs so people would stop bumping in to my 90 year old Mother’s chair. They rarely came to the table with meat, I had to change out our plates and wait 20 minutes for a water refill. Considering the cost? Definitely not worth it!!
   

   Fogo de Chao - PlanoResponded on 19 February 2025

   We regret that your experience did not reflect our high standards. It seems service and spacing were concerns, and we aim to address these for a better experience next time. We'd appreciate further discussion via our website contact form, so we can work toward improving your experience. Thank you.
   

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5. A

   Ajinkya

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was the day after Valentine's Day, but still Valentine's weekend, so the place was crazy packed. But the service was exquisite! I can hardly remember being taken care of better at any restaurant, than we were here. We had a reservation, but even then, with the amount of traffic they had, we were told it would be a 40-minute wait. So, we went to the bar and got drinks and an appetizer. But in only 20 minutes, we were seated even before the appetizer arrived! So they brought that to us at our table. We went for my birthday, so they gave us a couple complimentary desserts. I highly recommend the cheesecake brulee! The wait staff, the bar staff, and even the manager on the floor went out of their way to make this a most wonderful evening, despite how full they were. Side note: I tried one of their non-alcoholic cocktails and the rum sour was surprisingly good. I definitely recommend it for people who want a zero proof drink.
   

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   Fogo de Chao - PlanoResponded on 16 February 2025

   We're elated to hear that your experience with us was exceptional, even during a busy Valentine's weekend, Ajinkya! Thank you for your kind words about our team and for recommending the cheesecake brulee and non-alcoholic rum sour. We hope you'll join our Fogo Rewards program to enjoy exclusive perks on future visits. Looking forward to your return!
   

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6. L

   Lisa

   VIP

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We waited an hour and a half for our table which we reserved ahead of time. The salad bar was picked over and not clean
   

   Fogo de Chao - PlanoResponded on 19 February 2025

   We regret to hear about the wait and the state of our Market Table during your visit. Your experience is important to us, and we strive to provide a high standard of service and ambiance. Please reach out through our website contact form so we can address these concerns and improve your future visits. Thank you.
   

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7. S

   Scott

   Orlando

   9 reviews

   2.0

   9 reviews

   Dined on 16 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   It was very busy which is ok and understandable for a Saturday. When we were seated, our server asked us about cocktails, I asked for a Wine List to order a bottle of wine. The young lady said she’d have that right over to me. 10min later she returned saying she’d have that wine list to us right away and apologized for the delay. We went ahead and ordered to full service meats dinner and proceeded to go to the Salad Bar. Once we returned and began eating, the Gauchos were walking through with meats and on many occasions I had to flag them down to bring us some of the meats. Not very attentive! Back to the Wine…our server after about 40 min of being there eating ask if everything was ok and I told her that since we never got our wine list could I preserves just glass of The Prisoner Red and she apologized for the wine list and said she’d get that glass right out to me. Long short of this…after being there almost 90 mins and finishing our dinner, we never received a Wine List nor our glasses of Wine but…the Wine was on my check when it was brought to my table. Our server apologized once again and said “let me remove that Wine off your bill” like she was doing me a favor!? I rarely complain but rather speak with my wallet and patronage and I must say that it will be a long time (if ever) we return or recommend Fogo de Chap - Plano to anyone.
   

   Fogo de Chao - PlanoResponded on 20 February 2025

   Scott, we're sorry to hear about your experience and the challenges you faced with the wine service. Prompt and attentive service is a priority for us, and it's disheartening that we didn't deliver this during your visit. Our team would like to further understand your experience and improve your future visits. Please contact us through our website form so we can address your concerns. Thank you.
   

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8. C

   Chris

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Corporate put out tons of two top tables in every corner of the place, servers could not handle the load. Our table was forgotten many times, waited 15 mins for a clean plate to start, got the wrong tables check (they had already left)
   

   Fogo de Chao - PlanoResponded on 19 February 2025

   We aim to provide efficient service, and it's clear we didn't succeed during your visit. It’s concerning to hear about the long wait and mix-up with the check. Our team would like to address these concerns and work toward a better experience. Please reach out through the contact form on our website so we can discuss this further. Thank you.
   

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9. Q

   Quyen

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was terrible. They kept bringing bacon chicken when we specifically asked for ribeyes. When we pointed it out, they said they’d be back in five minutes, but the wait was long, and the service remained extremely slow. We won’t be returning.
   

   Fogo de Chao - PlanoResponded on 19 February 2025

   We regret to hear that the service did not meet your expectations and apologize for any inconvenience you experienced with the ribeye request. Please reach out through our website contact form so we can address your concerns further and strive to improve your next visit. Thank you.
   

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10. B

    Bill

    Dallas

    1 review

    2.0

    1 review

    Dined on 15 February 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    It was day after valentines. Seems like they rented a load of two top tables and stacked them all over the place to sit more people. Service was slow, gauchos could not keep up, once went without contact at the table for 14 minutes. And my drink had run out. Without a doubt fogo de ciao made a bunch of money that day, but the experience was weak
    

    Fogo de Chao - PlanoResponded on 19 February 2025

    Bill, we're sorry your experience didn't meet our expectations. It seems that our service and attention were not up to our usual standards during your visit. Our team aims to ensure all guests feel well attended to, and we'd like to address your concerns. Please reach out via our website contact form so we can improve your experience. Thank you.
    

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