Fogo de Chao - New Orleans

Review summary

1. K

   Katie

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Darren was awesome!! We had multiple servers but Darren was super accommodating and helpful, really great at explaining how everything works as we were here for the first time. All of the gauchos were so nice also. Thank you Darren and coco for being so great
   

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2. J

   Jennifer

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We went for Christmas dinner as we are big fans of the churrasco experience.. In fact, we dined at another Brazilian steakhouse for Thanksgiving and could easily make comparisons. Sadly, Fogo didn't come close and was very disappointing. The biggest upset was the selection of meat offered to us. After reviewing the menu, we realized that there were 7 different meats we were never offered until we mentioned it to our server. Also, several meats and the white rice were extremely salty. In addition, we had to ask 4 different servers for bowls in order to try the soup. Overall, it was just a bad experience. The servers seemed overwhelmed and this carried over to poor quality in cleaning plates from the tables and ensuring a top notch meal. Lastly the salad bar was very picked over and the salads and side dishes on the bar were never replenished and quite a measly selection compared to other Fogo locations and definitely from other Brazilian chains. In such a foodie town like New Orleans, we certainly expected a better experience.
   

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3. J

   Julila

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly staff and great food! Well worth it. The food is soo good!
   

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4. L

   Latanya

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a awesome experience! Brandon, the customer rep. made us feel welcomed. Food hot and delish! A great Christmas meal with good service which I enjoy every year! I will be back for the next event.
   

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5. T

   Terry

   New Orleans

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Servers mumbled whenever they approached the table. Got served chicken that was raw in the center. Several cuts were rare and not to my liking. Nobody really comes to remove old plates.
   

   Fogo de Chao - New OrleansResponded 1 day ago

   We're sorry your experience wasn't up to our standards during your visit, Terry. Your feedback about service and the cuts you've highlighted are important to us. Our team is committed to making this right. Please reach out via our website contact form so we can discuss your concerns further and work toward a more satisfying experience. Thank you.
   

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6. M

   Minette

   Calgary

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience. Selection on food market was not as varied as I would like. But food was still good. We enjoyed our time.
   

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7. B

   Byrd

   New Orleans

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Avoid this location! The quality went downhill. The food and service do not worth the price. We went there to have a good time and left feeling horrible. The restaurant was almost empty. Low quality stake - only few being offered and overcooked. Item ran out at salad bar with no refill. We ordered desert and it was never served. We ordered cocktail but it served 20 minutes later when we were leaving and it was bad. The service is terrible. The waitress never gave us plates for stake and never collected used salad plates until we almost finished our meal. She also gave us a bill when we hadn’t asked for it as we were still waiting for our desert.
   

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8. M

   Michael

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   My family and I had a great evening and thoroughly enjoyed the service and the food!
   

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9. H

   Helana

   New Orleans

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was delicious and well worth the trip, but our server thought she was funny when I went to pay the bill and she came back and told me my card was declined when it wasn’t. It was not funny at all.
   

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10. A

    Anna

    New Orleans

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    This place is so inconsistent. I’ve had great experiences over the years but tonight was a total fail. The market table seemed a little sparse compared to other nights and the meats brought to our table were the same five things over and over again. We asked for several other items that were being served but they never made it to our table. We were there for 90 minutes and our waters were never refilled, we weren’t asked if we wanted anything else to drink, we weren’t offered sauces, and there was no salt or pepper on our table. We were 6 and were missing silverware from the place settings. We ended up sharing forks. We weren’t offered fresh plates at any point and had to stack our own plates to get them out of the way. The sides brought to our table were all cold, even the usually delicious cheese bread. For six people we received only six pieces and they were ice cold. We received four total pieces of plantains, and four slender sticks of yucca fries - all cold and unappetizing. Even the mashed potatoes were cold and flavorless like they forgot to add something important. The corn dish which is normally delicious, was intolerably hot. Seems someone used the violently hot peppers instead of the normally used mild ones. Overall a disappointing disaster from a place that was excellent in the past.
    

    Fogo de Chao - New OrleansResponded 7 days ago

    Thank you for sharing your detailed feedback with us. We're sorry that your recent experience didn't meet the high standards you've come to expect. Our team is eager to address your concerns about the Market Table, the variety of cuts, and the service you received. Please reach out to us via our website contact form so we can work toward providing a better experience in the future. Thank you.
    

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