Fogo de Chao - Long Island

Review summary

1. S

   Sharon

   New York City

   28 reviews

   2.0

   28 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I requested a round table and was not offered one. After oversight, we were seated correctly. Waiter never checked back to see if we needed anything. We had to request 3 salmon dinners after everyone else was eating for a long time. Very disappointing experience.
   

   Fogo de Chao - Long IslandResponded 1 day ago

   We're sorry to hear about your recent visit, Sharon. It seems we missed the mark on your seating request and timely service, which isn't our standard. We'd love the chance to address these concerns and improve your experience. Please contact us through our website's contact form so we can work toward making this right. Thank you.
   

   Is this helpful?

   Report
2. D

   DOROTHY

   VIP

   New York State

   50 reviews

   5.0

   50 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 14 for a holiday brunch. Plenty of good food, staff was friendly and we were able to have a good time without being concern about disturbing other diners.
   

   Is this helpful?

   Report
3. J

   Jean

   New York City

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was extraordinary good. The food is as usual. Perfect
   

   Is this helpful?

   Report
4. M

   Mary

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff made the experience even better! The food is always on point!
   

   Is this helpful?

   Report
5. M

   Maryna

   New York City

   1 review

   1.0

   1 review

   Dined on 30 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It’s my 5th time at this place but first so disappointed! Food wasn’t good and servant wanted to get $54… more , adding “Saturday lunch” to my check. Very upsetting
   

   Fogo de Chao - Long IslandResponded on 2 December 2024

   We apologize for the disappointment during your recent visit, Maryna. Our team strives for high-quality service and dining experiences. We would like to address your concerns about the food and billing. Please reach out through our website contact form so we can assist further. Thank you.
   

   Is this helpful?

   Report
6. O

   Oscar

   VIP

   New York City

   8 reviews

   3.0

   8 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   I have been to many Fogo de Chaos and love them. This location tends to slow down with the food and leaving people to wait too long for food to come out. Other locations are better. This Carle Place location should pick up its standards. It’s not the first time I experienced this at the place. Too bad.
   

   Fogo de Chao - Long IslandResponded on 1 December 2024

   We appreciate your loyalty to our restaurants, Oscar, and are concerned to hear about your recent experience at our Carle Place location. Consistent and timely service is our priority. We'd like to address your concerns and improve future visits. Please contact us through our website's contact form. Thank you.
   

   Is this helpful?

   Report
7. r

   rocco

   New York City

   6 reviews

   3.0

   6 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Went for Thanksgiving dinner and the place was packed. We wanted to try the different meats but it seemed the same guy with chicken/bacon kept coming by as well as a cheese guy. I had to ask for the filet mignon guy to come by. Drinks took forever as it looked like they had just one bartender working. The place is pretty big so perhaps a quieter night would be a better experience.
   

   Fogo de Chao - Long IslandResponded on 1 December 2024

   Thank you for sharing your experience during your Thanksgiving visit. It's concerning to hear the variety of cuts was not as expected, and we understand your concerns about service delays. Our team would like to learn more about your visit. Please contact us through our website so we can work toward a better experience. Thank you.
   

   Is this helpful?

   Report
8. M

   MC

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Camille was so solicitous, superlative, and effervescent with her service. It was an stress-free Thanksgiving meal my family had ever had. The selections of menu was definitely different from the traditional; however, the change was delightful! We chose the Churrasco Experience & Waygu menu. I enjoyed the lamb tremendously, the beef selections were very salty on their top layers, but the inner layer were good; when I expressed my lamb as solely my preference, Camille made it possible! She also ensured that the cocktails were curated for my dietary preferences. Ms. Jenny Melo, Customer Representative, was very attuned to all her servers’ services and very hands on in ensuring a wonderful experience for the diners have on their Thanksgiving or any occasion. My entire family had a wonderful experience… highly recommend…and will be coming back again! KUDOS to Camille and Ms. Jenny Melo for our first time at Fogo de Chai- Long Island a sublime experience.
   

   Is this helpful?

   Report
9. A

   Annie

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice option instead of having to host at home for the holiday. They could stand to have less tables.. 3 of the 4 of our party.. kept having our chairs bumped through out our meals. Very tight seating . Service was very attentive. You could see and feel the team work.
   

   Is this helpful?

   Report
10. m

    myshel

    New York City

    12 reviews

    3.0

    12 reviews

    Dined on 28 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    I have been here a few times before , but this time was different . It’s on a holiday -meaning very busy . One of the waiters -hit me in the head by accident , our server was very delayed ..not too attentive -that premium Brazilian drink -was wayyy to minty ..the food( meat) wasn’t coming around how it usually does and the restaurant was extremely cold .
    

    Fogo de Chao - Long IslandResponded on 1 December 2024

    Thank you for sharing your feedback with us, myshel. We regret that your recent visit didn't meet the standards we've set from your past experiences. We strive for attentive service and a comfortable environment, and it's concerning this didn't happen for you. Our team would like to connect with you to address these concerns. Please reach out through our website contact form. Thank you.
    

    Is this helpful?

    Report