Fogo de Chao - King of Prussia

Review summary

1. L

   Lawrene

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   I normally absolutely love this place, but I believe because it was a holiday they were so busy that their meats came out very inconsistent in flavor, texture, and moistness. Also, for a restaurant that is as high-priced as they are and as big as they are, you would think that they would have more than two stars in the ladies room. At one point I went to the ladies room and there were seven people in front of me waiting both in the bathroom and in the hall. That's ridiculous. Everyone that was waiting in line complained about it. I've been there on a holiday before and had much better of an overview of how the meal went. I don't think I'll ever go back on a holiday again.
   

   Is this helpful?

   Report
2. D

   Deborah

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome place, atmosphere. Everyone that works there really enjoys their job. On point serving anything you want or need . Strongly recommend this place for dinner experience .
   

   Is this helpful?

   Report
3. K

   Kim

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food - nice atmosphere, lots of staff to assist. We go at least a couple times a year.
   

   Is this helpful?

   Report
4. J

   Joe

   Philadelphia

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Great atmosphere. Meat was decent. Fish was toxic / first time i sent a meal back.
   

   Is this helpful?

   Report
5. P

   Paige

   Philadelphia

   9 reviews

   vip
   2.0

   9 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointed. Not the experience it once was. And the plates and silverware were dirty. Very long wait for meats. Not sure wile will ever go back again.
   

   Fogo de Chao - King of PrussiaResponded 4 days ago

   We're sorry your experience with us didn't meet expectations, Paige. We take cleanliness and timely service seriously, and it's concerning to hear otherwise. Our team would like to work toward providing you with a better experience in the future. Please reach out via our website contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
6. J

   Jo-Anne

   Philadelphia

   15 reviews

   vip
   1.0

   15 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Very hard to get filet & ribeye which was that wanted, took forever & asked our server as well as other individuals, they would come back asking if anyone ever came over & confirmed they did not. Salad bar with empty salad Caesar bowl for awhile, tomatoe/mozzarella salad looked like it had been sitting out for ages, I ended up asking the hostess if she could get someone to fill them, she said they are filled so I had to show her they were not. No spoons on table with soup, had to ask a manager for a spoon, waited at least 5 mins for a spoon, just ridicules. We’ve never had this bad of service before & eat here fairly often. Our waiter was very nice & trying to be helpful but others around him weren’t helpful. Also, when I finally got the medium filet, he wanted to give me an end cut, I wanted a pink piece but instead he insisted on giving me a very rare piece of meat, I told him that was rare but he argued with me that it was medium. Later, as it still sat on my dish, I asked our waiter what temp he thought the meat was & he confirmed it was very very rare. It basically was raw red. I did let him know that the server argued with me over the temp if the meat. Highly doubt we’ll ever go there again.
   

   Fogo de Chao - King of PrussiaResponded 4 days ago

   Jo-Anne, we're sorry we missed the mark during your recent visit. Our aim is to offer attentive service and quality, and it's concerning to hear this wasn't the case. Our team would like to understand more and work toward a better experience. Please contact us via our website so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
7. D

   David

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food, had to ask for the nicer cuts to come around, but once I did, they were there extremely quickly.
   

   Is this helpful?

   Report
8. E

   Erika

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience, customer service was top tier and food was awesome.
   

   Is this helpful?

   Report
9. G

   Garrett

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great meal. Seafood tower was ehhh, but the steaks and sides were fantastic
   

   Is this helpful?

   Report
10. N

    Naira

    Philadelphia

    31 reviews

    vip
    5.0

    31 reviews

    Dined on 21 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had an excellent time at dinner, even though it was extremely busy the staff went above and beyond to make sure nothing was missed, and we had a amazing time. Thank you so so much for all the hard work from the staff ❤️❤️
    

    Is this helpful?

    Report