Fogo de Chao - Jacksonville

Review summary

1. K

   Kim

   VIP

   Jacksonville

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I dine here pretty frequently and I was really upset with our service last night. Our waiter I do not remember his name (maybe Jonah?? That’s what I recall reading in the receipt) but he was training another girl this shift. (If that helps) At first we ordered drinks and my soda never came. So I asked a waiter passing by and she brought it right over. No biggie it’s busy I get it! The food rounds did take a while in between, we were sitting for a good 20 minutes in between the guys coming around with meat. Again busy so I totally understand. What was my cherry on top was I asked for a wine menu from our waiter, he brought it over and then stood in the hallway and talked to other woman staff for a lengthy amount of time and walked back and forth multiple times even when I raised my hand to grab his attention didn’t acknowledge to take my wine order. So again, i flagged down the lady that was in training and she apologized and put the order in. After about 20 minutes, he comes over and lets our table know the wine I ordered is no longer available… so I ordered another kind. Overall I get it’s busy that is totally fine if he was going around hustle and bustling but he was just talking the whole time!
   

   Fogo de Chao - JacksonvilleResponded 2 days ago

   We appreciate your feedback and are sorry to hear about the service experience during your recent visit, Kim. Although we understand that busy nights can impact service, your experience should remain attentive and seamless. Our team is eager to address this and improve, so please reach out via our website contact form. Thank you.
   

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2. S

   Shawn

   VIP

   Miami

   69 reviews

   1.0

   69 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had a terrible experience here I was here for my birthday lunch and I spent over an hour in the restaurant and I only was given a piece of filet and a lamb chop. It’s the worst experience I’ve ever had in a Fogo. I would love to have someone reach out to me.
   

   Fogo de Chao - JacksonvilleResponded 3 days ago

   We're sorry to hear that your birthday lunch didn't meet your expectations during your visit with us. Our team strives for an exceptional experience for all guests, and we'd love the chance to address your concerns. Please reach out through the contact form on our website. Thank you.
   

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3. D

   Derrick

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent experience! The food and service was great! Out servers, Bryan and Amirah, were very knowledgeable, attentive and personable! Highly Recommended!!!
   

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4. OT

   OpenTable Diner

   Orlando

   10 reviews

   4.0

   10 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent. Walked right in with reservations. Seemed like most servers were very attentive. Ours was not. Our server was very nice but forgetful and kept disappearing. Overall great experience and I plan to return when I am back in town in a few weeks.
   

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5. L

   Lois

   Orlando

   17 reviews

   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service. Great food! Always a great meal!
   

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6. E

   Esra

   Jacksonville

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was great. Knowledgeable and helpful attentive Thank you
   

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7. A

   Alex

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food! We had a fantastic meal and will be back soon.
   

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8. T

   Teddy

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a awesome experience. I will be back soon thank you.
   

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9. L

   Lexy

   Jacksonville

   2 reviews

   4.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Came here for our anniversary and had a great time. Our server was attentive and awesome. We had our 11 month old baby and everybody was so sweet and good to him. The server assistants/bussers were also super kind to us. My only complaint would have been the hostess. When we booked the reservation I booked it for two people, as only two people would sit in a chair and only two people would be having a meal that cost money. I did however include in the notes that it would be two adults and a high chair, so the host could plan accordingly. As somebody who worked for years as a hostess and server, counting an 11 month baby as a "person" throws off rotation and ends up making an issue for covers and seating arrangements. When we arrived and checked in, the hostess asked if the reservation would be for two, and I said "yes, well two and a highchair" which again were in the notes on open table. The hostess looked at me and said, very rudely, "so you mean three then" with a dirty look. Not a great customer service moment, especially when I went to great lengths to make having a baby at the restaurant as convenient as possible for the staff. All of the rude behavior service staff has to deal with and somehow at the beginning of the holiday season she's snapping at the most non-issue you could possibly deal with on a busy night? Doesn't seem like she'll be able to deal with actual problems that arise during the worst restaurant time of the year if she's already cracking.
   

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10. L

    Laura

    Jacksonville

    2 reviews

    3.0

    2 reviews

    Dined on 29 November 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    we were rushed off the table questioned about the tip while still eating. Not a good experience. We ve been there many times and we understand this was a holiday and busier night but for the money we paid… not worth returning
    

    Fogo de Chao - JacksonvilleResponded on 1 December 2024

    We're sorry your recent experience didn't align with your expectations, Laura. Our team aims for every guest to feel valued and appreciated, regardless of how busy we are. Please contact us through our website so we can address these concerns and discuss how we can improve future visits. Thank you.
    

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