Floris at VMFA

Review summary

1. A

   Anna

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So yummy and great service!!! Bring the Richmond Snowman back for every season
   

   Is this helpful?

   Report
2. G

   Gregory

   VIP

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful experience Will make high tea a habit
   

   Is this helpful?

   Report
3. T

   Tara

   Richmond

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Just not good...I wish it were otherwise, but it's just not. The tea was tea, so nothing to complain about there. They had a wide selection, however they were out of a few that I wanted to try. But no big deal I guess, I ordered others. The food is another story. Nothing, and I mean nothing, was good. The sandwiches were awful. The staple of any English tea, cucumber sandwich...the cucumbers were slimy & soggy, the bread was dry & tasted like it had been left out on the counter all night. Not sure if it was old or just a bad choice of bread?? The egg salad was rancid tasting. The other 3 were just not good. I don't believe anything had actually "gone bad" I believe it was just not yummy food. The sweets tray was worse. Obviously just mass ordered, nothing made in house. An English tea isn't right without a good scone with cream & what we were given was a hard, over dry mass produced biscuit with butter. And random other sweets that had no character or charm like an English tea should have. And to have packets of sugars & large spoons, versus sugar cubes & teaspoons??? It's these little things that make English tea, English tea & the price worth it & sadly this price was not worth it. The servers were kind & attentive enough. Were they tea experts, no, & again that's why you pay what you do for an English tea service because you want the expertise
   

   • 
   • 

   Is this helpful?

   Report
4. L

   Lyndon

   Richmond

   34 reviews

   4.0

   34 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   This is my second time at Floris and although the food and teas are always excellent, the service was definitely missing attentiveness. The servers were not checking on our table to see if we needed anything and I had to call them twice, which I hate to do, to ask for milk, and to ask for tea refill. Even more, I had finished my tea pot and left the top open for the server to see, but she never looked our way when she walked by several times. The second pot took a long time to come and I had to remind another waitress that we were still waiting. A bit disappointing for the price.
   

   • 
   • 

   Is this helpful?

   Report
5. J

   Jeff

   VIP

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Floris at the VMFA is a lovely overall experience. The savory and sweet items they provide with your choice of tea are beautiful to look at and tasty to eat. The service is attentive and responsive but somewhat leisurely. A great experience for the holidays or other special occasion.
   

   Is this helpful?

   Report
6. W

   Wendy

   Richmond

   38 reviews

   5.0

   38 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a bottle of sparkling Cremaint. It was incredible. Our server, Alex, was right there and recommended teas for us. It was an event for the Yoga Wine Club from Williamsburg. We will go again. Thank the VMFA for this tea room. It also was a history note being in the building for Confederate Women. Very interesting.
   

   Is this helpful?

   Report
7. M

   Mark

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The setting was lovely. The food was excellent. The tea selections were excellent and quite delicious. Our server, Spencer was on top over it all and nicely attentive and informative. A great experience was had.
   

   Is this helpful?

   Report
8. G

   GINA

   New York City

   1 review

   3.0

   1 review

   Dined on 10 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was inattentive and very slow. Our high tea took almost 2 hours. Had to flag down different staff members just to get water refills. The menu was supposed to be served in two courses but we barely started the first and the second course was put on the table. And then we didn’t see our server again for most of our meal. We finally got a chance to order more tea and had to wait another 20 minutes for that to be served. Too expensive for a rather mediocre experience.
   

   Floris at VMFAResponded on 14 December 2024

   Thanks for visiting us at Floris. We're truly sorry to hear about your slow dining experience and understand how it could have detracted from your meal. It is disappointing to hear that our service was not up to the mark and that you didn't get your tea in a timely manner. We strive to provide a seamless dining experience and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve.
   

   Is this helpful?

   Report
9. K

   Kathleen

   Washington DC

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Loved it! Best tea room in Richmond. I would say it is best for sophisticated foodies. The menu even the children’s one is not kid friendly. But if you like to eat all the things this place is for you and you can try so many teas!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on 4 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent! We loved it! Wonderful staff and delicious food. Can’t wait to go back!
    

    • 
    • 
    • 
    • 
    • 
    • 

    Is this helpful?

    Report