Flores & Pine - Grill Room and Gatherings

Review summary

1. S

   Sharon

   Calgary

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both the food and atmosphere/ambiance were outstanding. The service was top notch. Already looking forward to my next visit!
   

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2. C

   Christine

   VIP

   Calgary

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great! Will be visiting again for sure. Great service
   

   Flores & Pine - Grill Room and GatheringsResponded 1 day ago

   Hi Christine, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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3. S

   Scott

   Calgary

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food accompanied by great service. Quiet enough to have a great conversation on your date.
   

   Flores & Pine - Grill Room and GatheringsResponded 1 day ago

   Hi Scott, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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4. V

   Vera

   Alabama

   14 reviews

   4.0

   14 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Went for NYE dinner. Atmosphere was great, loved the whole ambience. Service was very nice, but seemed a bit overwhelmed ( forgot to bring spoons for the sorbet, fill the water glasses, refill the wine etc). Might have been the challenge of that particular event. Food was very good, new takes on classic recipes, we were very pleased. Only the dessert (cardamom apples) was disappointing, didn’t quite get the right ratio of spices in our opinion. We’re global foodies, so probably our taste buds are spoiled. Anyway, despite the above, would go there again! Happy New Year!
   

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   Flores & Pine - Grill Room and GatheringsResponded 2 days ago

   Hi Vera, Thank you for sharing your thoughts. We regret that your experience was not as expected. Our goal is to ensure every guest has a positive experience, and we’d appreciate the chance to discuss this further. Best, The Flores & Pine Team
   

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5. C

   Charla

   VIP

   Calgary

   94 reviews

   4.0

   94 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   We were initially excited about coming for NYE. We are a tall couple, I’m 6’1” and my husband is 6’10”, so the atrium seating at the round bench isn’t ideal for long legs. We were the only table in the atrium that had a server from another level. We felt forgotten and neglected by our server. The first two courses were delicious and the palette cleanser was nice but our mains got lost and we waited longer than we should have. Little things became annoyances, like not getting a knife with our salad, water refills, no pepper mill and then waiting for the bill. We’ve been coming here since it was the Bears Den and left feeling disappointed.
   

   Flores & Pine - Grill Room and GatheringsResponded 2 days ago

   Hi Charla, Thank you for sharing your thoughts. We regret that your experience was not as expected. Our goal is to ensure every guest has a positive experience, and we’d appreciate the chance to discuss this further. Best, The Flores & Pine Team
   

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6. A

   Alison

   VIP

   Calgary

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoyed the set menu. The DJ was playing lots of Latin music so we really enjoyed ourselves. Thank you and Happy New Year!
   

   Flores & Pine - Grill Room and GatheringsResponded 2 days ago

   Hi Alison, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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7. M

   Mala

   Calgary

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marvellous buffet experience, lots of great options and wonderful experience
   

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   Flores & Pine - Grill Room and GatheringsResponded 6 days ago

   Hi Mala, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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8. D

   Dr. John

   VIP

   Phoenix

   65 reviews

   1.0

   65 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The Sunday Buffet was amazingly good when we tried it as a large family about a year and half ago, and we were all excited to go again - hoping to make this a regular family event. This time, however, the buffet experience was very poor. Most of the "hot" buffet items were cold - and I mean "lower than room temp" cold. For example, the bacon and sausages were very cold. Pancakes and waffles were also cold. Omelet station was good and cooking staff very friendly. Other buffet items were mostly "cold buffet items" that were crowded together, fridge cold and flavourless. They now charge $8-$10 just for juice on top of the $65 per person. This would not be a big deal if the food was great...but you could see the cartons of costco juice piled up in the corner and it was difficult not to feel that the restaurant is suffering from poor management. Asked for refills of coffee and tea....which were provided, but were lukewarm at most. This did not improve after we notified management of the problem. Complaining about the cold and poor quality of the buffet to management resulted in 1 out of 7 of the buffets being reimbursed, which seemed insufficient, because all 7 diners ended up leaving the place after having had a poor experience. Buffet items were also very picked over and "messy". Our prior experience was that this was a classy establishment....and it looks like they really want it to be classy....and they have clearly secured great cooking staff - but they appear to suffer from poor management. It seems as if some untrained and inexperienced "family member" has taken over management duties here and is doing a very poor job. This restaurant could benefit from a consultation from a restaurant management makeover company from the USA that came to Calgary and absolutely fixed all of the restaurants owned by the Concord Croup (ie. Cactus Club and Joey's). I would happily pay more (even $75) for a good experience with great food. Hope it improves
   

   Flores & Pine - Grill Room and GatheringsResponded 6 days ago

   Hi Dr. John, We’re truly sorry to hear that your experience did not meet your expectations. As the manager who attended your table, I regret not addressing your concerns sooner to provide a better resolution. We would love the opportunity to welcome you back and deliver the exceptional Flores & Pine experience you’ve come to know and love. If you would like to discuss your experience further, please don’t hesitate to reach out directly. Warm regards, Lindsay
   

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9. n

   nancy

   Calgary

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Overall the food is ok, roast beef is very tasty. The soup is very salty and the mussels has sand in it, not enough dessert. Maybe it’s the festival the quality is not as great as before.
   

   Flores & Pine - Grill Room and GatheringsResponded 6 days ago

   Hi Nancy, Thank you for sharing your thoughts. We regret that your experience was not as expected. Our goal is to ensure every guest has a positive experience, and we’d appreciate the chance to discuss this further. Best, The Flores & Pine Team
   

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10. M

    Miryam

    VIP

    Calgary

    5 reviews

    5.0

    5 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    One of the best brunches and very good value. Lots of seafood, meat, prime rib options and many many other things. Delicious and amazing ambiance.
    

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