Flagstaff House

Review summary

1. D

   Daniel

   Denver

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the wine, the company…chef’s kiss! Always a special experience.
   

   Is this helpful?

   Report
2. D

   Deborah

   Denver

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   I have dined at Flagstaff House many times over the past decades with family and friends and in the past always had a wonderful experience. This is the first time since Covid that we have gone back and I was disappointed. The good news is that the staff was quite good and very attentive. The following is what was disappointing. I was cold the entire time even though wearing a long sleeve knit top with a light lace jacket over it. And we were seated at a table without a centerpiece, even though every other table had one. A small detail, but at a restaurant at this high level usually is all about the details. Most importantly, the food in the four course meal was was highly variable with some items being fantastic and others so so. Again, not what I used to experience in past years where everything used to be top notch. Overall, the experience was not worth the high price.
   

   Flagstaff HouseResponded 4 days ago

   Deborah, we are so pleased you celebrated Scott's birthday with us this year. Thank you for taking the time to provide feedback. I am sorry to hear there were a few things that fell through the cracks. We strive for perfection, so this is disappointing to hear. I wish we would have known you were chilly, we could have adjusted the heat, moved you to a new table or provided a shall or heater for you. I am so sorry to hear that dining near the window got a bit drafty. I also agree that the details matter most and making sure you had a centerpiece, and every dish was perfect is the goal and I am sorry we did not hit that. I hope you are willing to give us another chance soon and we can make up for those misses and provide the true 5-star service we aim for every day.
   

   Is this helpful?

   Report
3. E

   Elizabeth

   Denver

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the food was exquisite and done in very interesting ways. Their service is phenomenal. For a special occasion, this is no doubt the best place in Boulder.
   

   Flagstaff HouseResponded 4 days ago

   Elizabeth, thank you so much for the thoughtful review. We look forward to seeing you soon!
   

   Is this helpful?

   Report
4. L

   Lance

   Tallahassee

   2 reviews

   5.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, presentation, atmosphere, and service.
   

   Flagstaff HouseResponded 5 days ago

   Lance, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food, presentation, atmosphere, and service. Your kind words mean the world to us, and we hope to have the pleasure of serving you again soon!
   

   Is this helpful?

   Report
5. D

   Don

   Denver

   5 reviews

   5.0

   5 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tip top experience! Best place in the Colorado front range for a mountain romantic dinner
   

   Flagstaff HouseResponded 5 days ago

   Don, We are so happy that Jay was able to take such good care of you and your guests! Thank you for the kind review. We hope to host you again in the future!
   

   Is this helpful?

   Report
6. J

   Jennifer

   Denver

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I highly recommend! Need an enjoying evening out, coming here. The view, the staff, and especially the food is for making memories.
   

   Flagstaff HouseResponded on 1 December 2024

   Thank you, Jennifer, we are so happy to hear your evening was enjoyable! We look forward to seeing you another time soon,
   

   Is this helpful?

   Report
7. J

   Jennifer

   Denver

   19 reviews

   5.0

   19 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Flagstaff House, food, service and venue was stunning! Will definitely be back again! Great place to celebrate a special occasion and wow guests!
   

   Flagstaff HouseResponded on 25 November 2024

   Jennifer, We’re so glad your first visit to The Flagstaff House was such a memorable one! Thank you for your wonderful feedback on the food, service, and ambiance. It’s an honor to be part of your special celebrations, and we can’t wait to welcome you back soon!
   

   Is this helpful?

   Report
8. SM

   StefanM

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The service was good, very friendly and attentive. The food was subpar for a $475 meal. We're happy to spend that money but would expect more... I'd suggest Frasca if you want to get what you pay for.
   

   Flagstaff HouseResponded on 25 November 2024

   Stefan, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the service, as our team always strives to provide friendly and attentive care. We’re sorry to hear that the food didn’t meet your expectations for the price. We always aim to provide an exceptional experience, and we would love to learn more about which courses you did not enjoy. If you’re willing to share any details, it would help us improve and ensure we’re delivering the best possible experience. Please feel free to reach out directly to management. We truly wish we had known about your concerns during your visit so we could have addressed them immediately and found a solution. We hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations.
   

   Is this helpful?

   Report
9. D

   Daniel

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our dinner experience was an absolute delight. The service was incredible. The front of house manager even escorted one of our handicapped guests from their vehicle, through the handicap entrance to our table. Cannot emphasize enough how good the service was throughout our meal as well. The food was great. We chose the four course meal. We all enjoyed the surprise little bites they brought in between courses.
   

   Flagstaff HouseResponded on 25 November 2024

   Daniel, Thank you for sharing your wonderful experience and for being such valued guests! We’re delighted to hear how much you enjoyed the service, especially the extra care from our General manager, Adam. It’s always our goal to ensure every guest feels welcome and cared for. We’re also thrilled you enjoyed the four-course meal and the surprise bites between courses. We look forward to hosting you again for another delightful evening.
   

   Is this helpful?

   Report
10. K

    Kirstin

    Denver

    39 reviews

    vip
    5.0

    39 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was absolutely delightful! Gorgeous view! The staff was wonderful!
    

    Flagstaff HouseResponded on 25 November 2024

    Kirstin, Thank you for your kind words and for your loyalty as a repeat guest! We’re so glad you enjoyed the views and had another wonderful experience with our staff. We can’t wait to welcome you back for more memorable evenings!
    

    Is this helpful?

    Report