Flagstaff House

Review summary

1. P

   Peyman Sasha

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An experience that exceeds all expectations. Thank you Flagstaff.
   

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2. D

   Daniel

   Washington DC

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   By the far the most overrated and overpriced dining experience I've ever had. After the free, mandatory valet, and the nice touch of a free coat check, everything went downhill. It took almost 10 minutes for our server to greet us and roughly 30 minutes to simply sit down, order one drink, and get the drink. Then we were given menus but barely anything was explained to us about how it worked. We had to ask questions and flag down our server or any help -- even though there was more than enough staff. In essence, the entire service was purely reactive, there was no proactive actions taken in terms of anticipating guests needs or considering what we might want at any given juncture of the meal, aside from the staff who filled our waters and cleared our plates (though at times they were a bit too eager on that front). The meal itself was paced OK, but we had another 20-30 minute wait for dessert and, again, at no time did our server or anyone on staff explain the wait or structure of the meal where guests routinely spend $200/person. Somehow it seemed the incredibly slow pace was a feature of the restaurant's service. The food was pretty mediocre. The foie gras and filet and lamb were cooked pretty well, but the rest of the food had the veneer of being a fancy meal and yet tasted like it should've cost $40/person, not $200/person. A wildly disappointing evening and if we didn't have a gift card, we would have walked out because of the abhorrent service and low-quality food. A complete waste of money and, more importantly, time.
   

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3. A

   Alan

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For a special night Flagstaff House is the place to go. Unparalleled service, ambience and food. A memorable experience for sure and the staff are there to make it so.
   

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4. S

   Sarah

   VIP

   Coastal Georgia

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time! We ordered off the four course menu, and everything we had was delicious! Our server Sully was fantastic and friendly!
   

   Flagstaff HouseResponded 3 days ago

   Sarah, We are so happy that Sully was able to provide you with a fantastic experience! Thank you for sharing such a kind review on your enjoyment of the four course menu! Please visit us again soon!
   

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5. L

   Laura

   VIP

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Flagstaff House and it was really delightful! The ambiance is warm and inviting with excellent service. The four course meal was such a treat for the eyes and the tastebuds! We’ll definitely be back.
   

   Flagstaff HouseResponded 4 days ago

   Thank you for your glowing review! It’s always our goal to create memorable experiences, and we’re so glad we could deliver that for you. We look forward to welcoming you back for another fabulous visit!
   

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6. L

   Leslie

   Denver

   6 reviews

   4.0

   6 reviews

   Dined on 16 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Loved the experience! The food was good, not awesome . Really nice views
   

   Flagstaff HouseResponded 5 days ago

   Leslie, We are happy that you loved the experience of dining with us, however, we are sorry that some of the dishes may have fell short. If you would like to share any feedback on any courses you had, we are always looking for ways that we can improve!
   

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7. J

   Jeanette

   Denver

   8 reviews

   5.0

   8 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely holiday get together with friends and family. The ambiance was excellent, staff from valet to the kitchen and beyond were attentive and accommodating. We had a hiccup with our meal, but the management quickly rectified the problem and I would recommend going back. They pretty much outdo themselves with everything and so helpful and friendly. Thank you everyone and especially Kit, you do your job well.
   

   Flagstaff HouseResponded 4 days ago

   Jeanette, We’re delighted to hear that you enjoyed your holiday gathering with friends and family at Flagstaff. Our team works hard to create a welcoming ambiance and provide attentive service from start to finish, so it’s wonderful to know we met your expectations. Thank you so much for your honesty and understanding after your visit with us as well. We appreciate that you gave us the opportunity to make things right. On a personal note, I’m truly honored by your shoutout! It’s a pleasure to serve guests like you who make our work so rewarding. We look forward to welcoming you back soon for another memorable experience.
   

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8. D

   Daniel

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the wine, the company…chef’s kiss! Always a special experience.
   

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9. K

   Karina

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing first time and wedding celebration dinner. We felt very special and everything was perfect! Thank you.
   

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   Flagstaff HouseResponded 5 days ago

   Karina, We are so honored to have hosted you for such a special milestone! Thank you for trusting us to make the night special for you. We wish you many years of happiness and hope to host you again in the future.
   

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10. D

    Deborah

    Denver

    1 review

    3.0

    1 review

    Dined on 11 December 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    I have dined at Flagstaff House many times over the past decades with family and friends and in the past always had a wonderful experience. This is the first time since Covid that we have gone back and I was disappointed. The good news is that the staff was quite good and very attentive. The following is what was disappointing. I was cold the entire time even though wearing a long sleeve knit top with a light lace jacket over it. And we were seated at a table without a centerpiece, even though every other table had one. A small detail, but at a restaurant at this high level usually is all about the details. Most importantly, the food in the four course meal was was highly variable with some items being fantastic and others so so. Again, not what I used to experience in past years where everything used to be top notch. Overall, the experience was not worth the high price.
    

    Flagstaff HouseResponded on 13 December 2024

    Deborah, we are so pleased you celebrated Scott's birthday with us this year. Thank you for taking the time to provide feedback. I am sorry to hear there were a few things that fell through the cracks. We strive for perfection, so this is disappointing to hear. I wish we would have known you were chilly, we could have adjusted the heat, moved you to a new table or provided a shall or heater for you. I am so sorry to hear that dining near the window got a bit drafty. I also agree that the details matter most and making sure you had a centerpiece, and every dish was perfect is the goal and I am sorry we did not hit that. I hope you are willing to give us another chance soon and we can make up for those misses and provide the true 5-star service we aim for every day.
    

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