FIVE on the Hill

Review summary

1. M

   Michel

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   a solid C. i'm assuming the Five in Five on the Hill is out of 10. if you still watch American Idol, this is YOUR SPOT.
   

   FIVE on the HillResponded 1 day ago

   Michel, We’re sorry to hear that your experience didn’t fully meet expectations. We strive for excellence in both service and food, and we appreciate your feedback as it helps us improve. We hope you'll give us another chance in the future. The FIVE on the Hill Team
   

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2. J

   Jessica

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Wildly expensive and absolutely not worth it. Ordered the fritto Misto and it was just frozen fish sticks and frozen calamari flash fried. That and two drinks was over 100$?! You’ve got to be kidding me. Save yourself the disappointment and go anywhere else and get your moneys worth.
   

   FIVE on the HillResponded 1 day ago

   Jessica, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide high-quality food and service, and your feedback is important to us. If you'd like to discuss this further, please reach out to our management team at 818-509-2059. We’d appreciate the opportunity to make things right. The FIVE on the Hill Team
   

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3. K

   Kandice

   VIP

   Central Coast

   38 reviews

   5.0

   38 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our reservation was for 2:30 last call for the kitchen was at 3pm. I was not aware that the kitchen was closing so early. The waitress was very nice but to get our stuff out was very slow and our food was cold. Not sure if it was because the time we got there or not. Over all the place was cute and the drinks were festive.
   

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   FIVE on the HillResponded 1 day ago

   Kandice, We appreciate you sharing your feedback. We’re sorry to hear about the delays in service and that your food wasn't served as expected. We’ll be sure to address this with our team to ensure smoother experiences in the future. If you'd like to discuss this further, please feel free to contact our management team at 818-509-2059. The FIVE on the Hill Team
   

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4. J

   Jessie

   Chicago

   10 reviews

   1.0

   10 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I was really excited to go to the Jingle Tavern! It had some cute decorations, but that's about where the joy stopped. Our server took a while to greet us (it was busy, that's fine), but it took 45 minutes for our drinks to get to the table. Our "brie tree" appetizer looked a bit childish (for $25 I have a certain picture of what that should be). The flavor was fine, but certainly not worth the price - it also didn't match the description found in the menu. Finally, our drinks arrived (our server comped them which was nice) and were not the best. Mine tasted like medicine, even though I had a detailed discussion with the server about the taste profile. Neither of us finished our drinks. We were hoping to order more food, but our server literally never came back. We had to track him down and, at that point, just decided to go home. I've worked in many restaurants, so I have a lot of grace and patience when it comes to a busy Saturday night, but we felt flat out ignored and were severely disappointed at the quality of food/drinks, given the price point. We left feeling like we wasted 2 hours of our night. We also noticed other people had "drink trees" which weren't on the menu, and if that was supposed to be a special, our server never mentioned it.
   

   FIVE on the HillResponded 1 day ago

   Jessie, We’re truly sorry to hear about your experience and appreciate you taking the time to share your thoughts. We strive to create a fun and enjoyable experience for all our guests, and it sounds like we missed the mark during your visit. Please reach out to us directly at 818-509-2059 so we can make things right and ensure a better experience in the future. The FIVE on the Hill Team
   

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5. A

   Amonieka

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Customer service is top tier & I love the aesthetics and vibes 🩷
   

   FIVE on the HillResponded 1 day ago

   Amonieka, We're thrilled to hear you enjoyed the service and atmosphere! We can't wait to welcome you back for another great experience. The FIVE on the Hill Team
   

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6. n

   natalie

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   our experience was great from beginning to the end.
   

   • 

   FIVE on the HillResponded 1 day ago

   Natalie, We're so glad to hear that you had a great experience! Thank you for mentioning Mayan—they'll be thrilled to know you enjoyed their service. We look forward to welcoming you back soon! The FIVE on the Hill Team
   

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7. J

   Jess

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waiter took 20 min to come to our table and barely served us.
   

   FIVE on the HillResponded 1 day ago

   Jess, We're sorry to hear about your experience. We strive to provide great service, and we’ll work on ensuring our team is more attentive. We hope you'll consider visiting us again soon for a better experience. The FIVE on the Hill Team
   

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8. G

   Gisel

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun Christmas pop- up. Go ice skating then have some dinner. The “good ole bread” appetizer was the best!!! Espresso tower yum yum yum!
   

   FIVE on the HillResponded 1 day ago

   Gisel, We’re so glad you enjoyed our Christmas pop-up! Ice skating followed by a delicious meal sounds like the perfect way to celebrate the season. We’re thrilled you loved the “good ole bread” appetizer and the espresso tower. Hope to see you again soon! The FIVE on the Hill Team
   

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9. Y

   Yuni

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 11 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   We felt racially profiled. It did not feel good and we did not feel welcomed.
   

   FIVE on the HillResponded on 13 December 2024

   Yuni, We deeply regret to hear about your experience and want to assure you that we take such matters very seriously. At FIVE on the Hill, we are committed to fostering an inclusive and welcoming environment for all our guests. Please know that we are actively addressing this issue to ensure that everyone feels respected and valued when visiting us. We encourage you to reach out to our management team directly at 818-509-2059 so we can learn more and work towards making this right. The FIVE on the Hill Team
   

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10. M

    Mackenzie

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 10 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    My friend found a hair in her dish. My gnocchi was hard as rock and it was cold upon arrival. Service was terrible no one wanted to help us. No forks were given until asked for and it took about an hour. Table was so wobbly my drink went everywhere I would recommend this place. The prices were exorbitant for such bad food and service!
    

    FIVE on the HillResponded 1 day ago

    Mackenzie, We're sorry to hear about your experience and truly appreciate your feedback. We strive for excellence in both food and service, and it sounds like we fell short. Please reach out to us directly at 818-509-2059 so we can address these issues and ensure a better experience next time. The FIVE on the Hill Team
    

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