Fireproof Restaurant

Review summary

1. D

   Doug

   Houston

   3 reviews

   4.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a few tapas and the only one that disappointed was the bang bang shrimp. Elote was excellent and the Waygu sliders were very good. Great service from our waitress.
   

   Is this helpful?

   Report
2. D

   Danielle

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   We have always loved and enjoyed Fireproof but this was by far our most disappointing experience. We specified it was our wedding anniversary which was never acknowledged. Our server was nowhere to be found the whole night. She hardly checked on us and it took quite some time to get any plates we ordered when she did come back. We also ordered the butter cake dessert (after we were asked if we were ready for the check without even being offered the option to order dessert) which was immediately brought to our table ice cold with a pool of melted ice cream around the plate. We did have to ask for it to be taken off our bill. All of this did not make for an enjoyable experience this time around.
   

   Fireproof RestaurantResponded on 11 November 2024

   I’m truly sorry that we didn’t provide the exceptional experience you deserved for such a meaningful occasion as your wedding anniversary. Celebrating a night as special as this should have been seamless, and it’s disappointing to hear that we fell short. While we did experience a minor technical issue with our system that evening, which may have contributed to some delays, this in no way excuses the lack of acknowledgment of your anniversary or the inconsistencies in our service. We hope you'll give us another chance to make it right. Destiny
   

   Is this helpful?

   Report
3. J

   Jake

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been going here for the past 4 years. Was my favorite place… new owners came in and I had 1 bad experience. But it’s turned around ever since, it’s been amazing. Parents absolutely loved it, especially happy hour! Best in Columbus. Especially those Wagyu sliders.
   

   Is this helpful?

   Report
4. S

   Steve

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We arrived a little and were seated right away. However, that’s where the good service ended. To start off we were given dirty paper menues. We waited for 20 min and did not have one person come over and welcome us, gives us water, or ask if we had any questions. Also, in the section we were sat the diners appeared to not be happy and were looking around for someone to talk to. A manager was talking to a customer and food was taken back from a customer. Several servers walked buy but we were being ignored so we got up and left. Not a great first experience with this restaurant.
   

   Fireproof RestaurantResponded on 8 November 2024

   Hi Steve, thank you for sharing your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations, especially with the wait and service. We had some new team members on the floor, and while that’s no excuse, we’re committed to improving our training to ensure a seamless experience. We hope you’ll consider giving us another chance to provide the quality experience we strive for. Please reach out to us directly if there’s anything more you’d like to discuss. We look forward to the opportunity to serve you again.
   

   Is this helpful?

   Report
5. M

   Mike

   Columbus

   59 reviews

   vip
   5.0

   59 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love our server Lia. We dined with a Gluten Free friend and loved the many options available. The Happy Hour is fun too!
   

   Is this helpful?

   Report
6. L

   LORI

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and staff was awesome. Every dish was delicious. We really enjoyed the happy hour menu!
   

   Is this helpful?

   Report
7. L

   Lindsey

   Chicago

   1 review

   4.0

   1 review

   Dined on 5 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   All around everything was pretty great! No complaints!
   

   • 
   • 
   • 
   • 
   • 
   • 

   Is this helpful?

   Report
8. A

   Ankita

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing! Our server was so nice and sweet, super down to earth and gave us great recommendations for some of the tapas and drinks our table ended up getting.
   

   Is this helpful?

   Report
9. T

   Tony

   Nashville

   12 reviews

   vip
   3.0

   12 reviews

   Dined on 21 September 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Cool vibe. Hostess was attentive and pleasant. Food choices were interesting with a lot of variety with good sized portions for tapas…but everything was overly salty. Our server was not great but other servers seemed to be present and helpful at other tables so I can’t ding the whole restaurant for one server. I’d probably try it again.
   

   Is this helpful?

   Report
10. Z

    Zachary

    Columbus

    19 reviews

    vip
    5.0

    19 reviews

    Dined on 19 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The updated menu items and cocktails are great! Energetic and attentive staff! The chorizo mussels and flaming cheese are amazing!
    

    Is this helpful?

    Report