Firebirds Wood Fired Grill - Richmond - Short Pump

Review summary

1. R

   Richard

   VIP

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took forever for drink, food and the check. Food was mediocre at best. Service was inattentive and we had to track down other servers for requests. There are better places in Richmond. On a scale of 1-10, this was a 4.
   

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2. D

   Debbie

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent as always. They were very busy so even the manager brought drinks and food to the tables. Great experience. We’ll be back.
   

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3. OT

   OpenTable Diner

   Charleston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a first time experience and it was wonderful. We were in town for a girls trip and chose to eat at Firebirds after a day of shopping in Short Pump. We were seated almost immediately for our reservation at 6. Our order consisted of the ranch rings (onion rings) for a starter, Caesar salad, BLT salad, filet mignon, loaded baked potato, and fire roasted corn. Everything was flavored, prepared, and cooked perfect! For dessert we had the crème brûlée cheesecake that is to die for! Our server was Anna and she was great, also Hannah came by and checked in on us too! I would highly recommend this place. 10/10 service, food quality, and price.
   

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   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 4 days ago

   We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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4. V

   Volitta

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious as always. Jennifer our waitress was very attentive and offered suggestions. Even though the restaurant was crowded they still managed to seat us before our reservation.
   

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   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 3 days ago

   Hi Volitta, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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5. T

   Tomica

   VIP

   Richmond

   28 reviews

   3.0

   28 reviews

   Dined on 24 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   My crab cakes were delicious and we loved the cheesesteak egg rolls. His burger was not hot, the cheese on the burger wasn’t melted. And the waitress took a long time to bring the ketchup and mustard, by then his sandwich was barely warm.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded on 25 February 2025

   Thank you so much for sharing your review, Tomica. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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6. H

   Harry

   VIP

   Richmond

   22 reviews

   5.0

   22 reviews

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yesterday my wife and I and friends went to Firebirds for Sunday Brunch after church. What a tremendous meal. Our server was attentive, totally familiar with the menu and extremely prompt friendly and made great suggestions. The food was excellent, the steak and eggs Benedict that I had was cooked perfectly. My wife had the ribs and loved them, brining half home with her. In fact all of us brought food home.The couple with us had the steak and eggs bowl and the salmon, which they said were very good. The bread is DELICIOUS. While we’ve been to this Firebirds several times for lunch and dinner, this was the first time for brunch. We will definitely be back again, hopefully soon!
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded on 28 February 2025

   Hi Harry, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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7. S

   Sherry

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on 22 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Made reservation for 545, had to wait 10-15 mins to be seated. They were super busy and without reservation wait was 2 hrs! Server was very nice. Food was fair, but not blow me away good. “Seasoned” fries were lacking seasoning, some were soggy from being plated right next to steak. Had to pay extra $2 something for garlic thyme butter “enhancement”, without it steak would have just been under-seasoned grilled steak. Got brownie with ice cream for dessert, brownie was barely warm.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded on 24 February 2025

   Hi Sherry, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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8. v

   veronica

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was incredible. Food was amazing. Definitely somewhere we will be coming back to
   

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9. L

   Lisa

   VIP

   Raleigh

   6 reviews

   5.0

   6 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and Jennifer was our waitress. She took the time to explains the alcohol drink choices, specials and answered some questions we had. Thank you for your kindness.
   

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 5 days ago

   Hi Lisa, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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10. D

    Debbie

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined on 20 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Crab cakes and Salmon were very good and the service from Sarah was excellent!! We will be back!
    

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