Firebirds Wood Fired Grill - Plano

Review summary

1. OT

   OpenTable Diner

   Dallas2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place, with great atmosphere! The service and food were excellent!
   

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2. V

   Victoria

   Dallas1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Greeted and seated immediately. Attentive staff. Fresh hot food and refreshing cold drink. Tasty one of a kind taste. No long wait. Knowledgable of their own promos.
   

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3. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Let me start with we have been here once before and enjoyed our prior experience. On our most recent visit it was awful and do not plan to ever return. We were seated at a small two person table. The waiter was slow and we hardly saw him. We had to flag others down to go locate him. Our dishes weren’t picked up when we were done (after appetizers, etc.). To the point in which we basically had them hanging off our small table because we were out of room. Keep in mind we could look past the above as it was a Saturday night. Then comes the part we were really disappointed. My wife ordered a filet cooked medium (pink center). When she cut into her steak, it was raw and I mean raw (purple and cold). We had to ask the hostess who was hanging out to go track our waiter down after a few moments hoping he would check on us but that was wishful thinking. The waiter apologized but requested my wife keep her baked potato and use the ketchup plate to scrap it into before taking the steak back to the kitchen. A few minutes later the manager returned and placed a plate in front of my wife and said here you go it’s fixed. IT WAS THE SAME EXACT STEAK they originally served her (she had butterflied it to show them how raw it was in the middle and had cut a piece off the end, and the bacon still hanging on all mangled at this point). We were shocked to say the least, the manager left. So my wife who was hungry cut into it and yet nothing had changed with level of rawness from prior. We asked for our waiter to please get the manager, we just wanted our check so we could leave. The manager then comes over with a new steak in a to-go box (we didn’t ask for that). We thanked him but declined it. Trust was already lost at this point. It is very unfortunate on how this was handled and then on top of that the poor level of service overall. We don’t intend on ever return which is unfortunate.
   

   Firebirds Wood Fired Grill - PlanoResponded 1 day ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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4. OT

   OpenTable Diner

   Dallas3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Great food! Horrible atmosphere for a restaurant taking reservations and having a dress code. Very disappointed, we will not return
   

   Firebirds Wood Fired Grill - PlanoResponded today

   Thank you so much for sharing your review. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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5. OT

   OpenTable Diner

   Houston1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our waiter was great. But the food took a very long time to come out. Reservations were at 6:30 and we didn’t eat until 8. We didn’t order any appetizers either. Waited an hour or more for our food. Simple dinner steak and baked potato for a party of two. And it was extremely salty!!
   

   Firebirds Wood Fired Grill - PlanoResponded 1 day ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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6. H

   Herb VIP

   New York City11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great job for our group of 10. Service was great and large menu for lunch!
   

   Firebirds Wood Fired Grill - PlanoResponded today

   Hi Herb, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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7. OT

   OpenTable Diner

   London3 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was amazing and very respectful. Best service yet, new to the area. Food was delicious. The cocktail menu was lacking, but overall great and positive experience.
   

   Firebirds Wood Fired Grill - PlanoResponded on 4 March 2025

   We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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8. SG

   ShandaG

   Dallas1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and always enjoy the experience when visiting.
   

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9. OT

   OpenTable Diner VIP

   Dallas3 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a great meal with a tremendous server. Over the course of the evening, we learned Ikea had two jobs and was working her way through school. She was an impressive young lady and provided excellent service. The manager is always visible and a true professional. Firebirds is a good restaurant, but the people keep us coming back.
   

   Firebirds Wood Fired Grill - PlanoResponded 6 days ago

   Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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10. T

    Tammy

    Dallas8 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    They were out of candles for bday celebration but everything else was perfect
    

    Firebirds Wood Fired Grill - PlanoResponded on 4 March 2025

    Hi Tammy, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
    

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