Firebirds Wood Fired Grill - Plano

Review summary

1. R

   Rolf VIP

   Washington DC94 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess bartender and weight staff for all great top customer service
   

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2. D

   Danielle

   Dallas2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience overall. We were seating at a table where the air was blowing down in the table so strong, that everything got cold quick, including us, so that’s why I can’t call it a 5. The waitress did acknowledge it and there was nothing she could do about it. The Oscar style add-on for the filet was lump style and tasted a little off but the steak itself, the veggies, the potatoes and the dessert, were all delicious.
   

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3. C

   Cliff VIP

   Dallas3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The meal was amazing. The best chillian Sea Bass - ever!
   

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4. N

   Neil VIP

   Dallas24 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Busy Saturday. Very young inexperienced waiter but no worries he was very nice. Drinks took forever to come out. Ordered our food and a glass of wine together asking for both at same time. Food came. Ribeye and potatoe looked like “Ponderosa Steak House”. Thin over seasoned - Well done on one side rear on other. Sent back but I never got the steak back or the wine. Husband had sea bass but they smothered it in a shrimp sauce. Finally manager brought our wines with generous pours but it was too late. He was done eating. I was still waiting for my steak. We told manager we just wanted to leave so she agreed and comped our “meal”. Not going back. Been to Charlotte location tons and it’s well done there. Maybe they need time. They sure need more staff and better cooks. Don’t fill up tables if you can’t handle it.
   

   Firebirds Wood Fired Grill - PlanoResponded today

   Hi Neil, Thank you for sharing your recent experience at Firebirds. We sincerely apologize for any disappointment you may have felt. Your review will be shared with our leadership team.
   

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5. C

   Cathy

   Dallas14 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Firebirds is consistently good food and excellent service. The New York strip steak is better than Eddie V's, which is right next door, for a much more affordable price. We find the prices to be extremely reasonable and consider this our go-to restaurant when we want a healthy meal without the over-the-top prices. The service is also top-notch. We have eaten at Firebirds more than 20 times and the service is always good. It is best to make a reservation, just to ensure you get the table of your liking. The patio is a pleasant option.
   

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6. J

   Joe

   Dallas7 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food and drinks were very good. There were 6 of us. We like to eat together. We did not get our food at the same time. Kind of hard to eat when someone at you table doesn’t get their order. We were told the server had not entered the orders properly. The two messed up orders came when everyone else was about finished. Another dinner had to be sent back because the steak was well done and not medium rare. Manager did come and take care of things. Worth another try as food and drinks were good.
   

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7. LB

   LeslieB VIP

   Dallas10 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we had a super nice attentive waiter and the food was great - ribs and Caesar salad were plentiful
   

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8. A

   Anne VIP

   Atlanta81 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have dined here several times And always have a wonderful meal. Lunch was delicious and Sam was an excellent waiter. Although it was a beautiful day, we chose to eat indoors and it was delightful. Definitely plan to return soon!
   

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9. OT

   OpenTable Diner

   Dallas2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place, with great atmosphere! The service and food were excellent!
   

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10. V

    Victoria

    Dallas1 review

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Greeted and seated immediately. Attentive staff. Fresh hot food and refreshing cold drink. Tasty one of a kind taste. No long wait. Knowledgable of their own promos.
    

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