Firebirds Wood Fired Grill - Orange Village

Review summary

1. K

   Kyle

   Cleveland

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Firebirds used to be a favorite for my wife and me, but our anniversary visit was a disaster. They served the wrong cut of steak, which had to be sent back twice because it was raw (first time) and rare (second time), both of our sides were undercooked too. No drink refills, and all we were offered was a $5 add-on salad comp. We ended up at Shake Shack after this nightmare meal. It’s heartbreaking to see a once-great restaurant decline so badly.
   

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2. D

   Deborah

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was expecting a buffet brunch instead of off the menu, but the food and service was excellent.
   

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3. A

   Alissa

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very nice evening out with my husband. The 3-course meal was a great value!
   

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4. C

   Cherrie

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Colorado salad, brunch burger without egg but added blue cheese sauce with portobello mushrooms, smoked wings, taco soup, onion rings, Ceasar salad. Food was yummy! Truly enjoyed the onion rings. They were flavorful. The batter was seasoned. Presentation was nice also. Our server Mike was very nice and attentive. We appreciated the manager stopping by asking how is everything. She was pleasant to talk with.
   

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5. J

   Jim

   VIP

   Columbus

   11 reviews

   3.0

   11 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our waiter was pretty good the kitchen was the problem. Two meal came out, seriously 10 minutes late the next 4 meals and another 5 or so minutes the final meal. Also it took them Three tries to get one of of Steaks to be cooked medium. Quite disappointing for the price pint
   

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6. R

   RENAE

   Cleveland

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Ordered tomahawk pork chop but it was still oinking. Cooked way under
   

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7. L

   LaTonia

   Cleveland

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Our waitress Diamond was the best part of our visit to this restaurant. We had a reservation and we still had to wait about 15 minutes before we were seated people who arrived after us were seated before us. We were seated and we received our water right away and we placed our order and it took almost an hour to actually get our food and then I had to send back my steak because it was basically raw. We will never dine at this restaurant again based on this experience. You need to do better than especially because this was New Year's Eve and we spent over $200 for a poor experience.
   

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8. C

   Celeste

   Cleveland

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Unfortunately, our experience wasn’t a positive one. Perhaps it had something to do with being the holiday or short staffed.  The wait time to get our food was a while, and our steaks were rare when we ordered them medium.
   

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9. A

   Ashley

   Cleveland

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   We spent New Year’s Eve at Firebirds and it was a mess. Overall the meal took 3 hours and we had no appetizers or drinks, the food just took that long. Most of the food came out cold, our one steak that was supposed to be mid rare came out so well done you couldn’t even cut it. It took 25 mins to make a new one which at that point everyone else was finished. Our bread pudding, which should be a warm dessert came out straight from the fridge and was terrible. We made our issues known and the manager did nothing in the way of compensation. It really was a terrible way to end the year and was not an inexpensive night out for what we received. We will not be returning.
   

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10. s

    sharon

    VIP

    Cleveland

    28 reviews

    2.0

    28 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Our waiter was friendly but seemed inexperienced and nervous. Service was slow, but we attributed that to the restaurant likely being short-staffed like many others. The menu is extensive but we thought the food was just ok. My steak was undercooked and we waited quite a while to get that resolved. Everyone else was finished eating by the time they returned with my steak (which appeared to be the same one I returned, only significantly smaller and with no bacon wrapped on it). When we received our check, we realized we had been charged for a much more expensive bottle of wine than we ordered. A manager resolved the price discrepancy with the wine and removed my steak from our bill, so overall we were satisfied when we left, but I don't think we'd go out of our way to go back.
    

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