Firebirds Wood Fired Grill - Orange Village

Review summary

1. J

   Jasmine

   Cincinnati

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our waiter was awesome, HOWEVER when the food arrived to the table, it was cold.
   

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2. J

   Joseph

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food will definitely be back to try new things the cheese steak egg rolls was amazing
   

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3. C

   Cecelia

   VIP

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always delicious and service is always great. We had Farrah last week and she was absolutely wonderful. On this trip we had Cici, and also was a great server. Both of these ladies deserve to be recognized for their customer service skills. Most times these days, it’s hard to find good customer service in all areas, but these two hit it spot on. Keep up the great work ladies. I apologize if names were misspelled. We were celebrating our granddaughter’s birthday and the dessert was a special touch, so thank you for that. Will be back soon.
   

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4. S

   Sandra

   Orange County

   10 reviews

   5.0

   10 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff is always friendly and helpful. They want you to feel comfortable so you enjoy your meal. Like the choices of food. Like how they change up the menu. Wait staff is very accommodating.
   

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5. S

   Staci

   Cleveland

   1 review

   3.0

   1 review

   Dined on 1 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Had reservations for early dinner. Place mostly empty. Waited 5 mins or more to be seared. Waited another 10 to have a server take drink order. Was checked on only once and was asked “Are you guys good?” Never offered another drink or asked if food tasted ok. The filet was rare instead of medium rare but tasted good and very tender. Lemon drop martini tasted good but very weak for the price. To go order was RARE prime rib. Waited 20 mins for a medium plus. Didn’t complain as had to ask for order to be put in a second time and then brought order and waited 10 mins and had to ask for the check. Service was lacking to say the least. Not sure I will return based on this first time experience.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 4 February 2025

   Thank you so much for sharing your review, Staci. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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6. B

   Becky

   Cleveland

   1 review

   3.0

   1 review

   Dined on 29 January 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our food was great, but the service was lacking. We had to ask for our waters to be refilled, and we never were offered a second round of drinks. We weren't offered dessert and had to wait a while for our plates to be cleared.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 4 February 2025

   Hi Becky Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team. If there's more you'd like to share or if you have any questions or concerns, please feel free to connect with us. We appreciate your understanding and thank you for bringing this to our attention. Thank you!
   

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7. K

   Kara

   Cleveland

   13 reviews

   5.0

   13 reviews

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere. Service was attentive and pleasant. Food was delicious!
   

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8. T

   Traci

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on 27 January 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Purchased a 3 course meal deal and I choose soup, steak with mashed potatoes and asparagus, and dessert. The soup was good but my steak was overcooked and burnt. The mashed potatoes were not good at all and I didn't try the asparagus as I sent the meal back and told the manager I didn't want anything else. I was surprised to get a bill for the soup which I did eat, but my experience was very poor, so I was surprised it wasn't just comped.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 31 January 2025

   Thank you so much for sharing your review, Traci. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. Can you please email us back. I would like to make things right.
   

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9. J

   Jeff

   VIP

   Naples

   49 reviews

   5.0

   49 reviews

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food and drinks. Nice Wine selection. Good pricing.
   

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10. K

    Kelly

    VIP

    Cleveland

    31 reviews

    4.0

    31 reviews

    Dined on 25 January 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Mike, the server, was excellent. He was courteous and helpful, as well as prompt, so made the dining experience a positive one. We will return.
    

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