Firebirds Wood Fired Grill - Oklahoma City

Review summary

1. M

   Mark

   Oklahoma City

   21 reviews

   3.0

   21 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Where do I begin with Firebirds Wood Fired Grill. Today had reservations for brunch, however when my friend arrived earlier the hostess said the restaurant wasn’t serving brunch today. She obviously hadn’t been informed there would be brunch served on Friday. How is that management doesn’t properly inform employees so that they didn’t mislead customers. Strike one. It was finally established that there was brunch - Now on to my order of French toast. It arrived and I requested syrup. Was informed that FBWFG doesn’t have syrup for their French toast- it doesn’t need it! Well you know that did it for me. The manager came by and eventually comped my selection. I appreciate that he understood some people do care for syrup. I’m afraid this is the last time I will dine at FBWFG. I’ve had several issues almost every time I’ve been there- incorrect food order, slow indifferent service and just basic incompetence. It’s too bad as I do like the food and have tried several different things but now I’m just not satisfied and I can’t come back.
   

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2. L

   Laura

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed everything about this place. I’ll be back sometime.
   

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3. J

   John

   Oklahoma City

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the place, the staff, the looks, the food and the price is perfect. We enjoy it at least once a week!
   

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4. K

   Katie

   Houston

   1 review

   2.0

   1 review

   Dined on 21 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Started with the manager calling me and asking me if we were going to make our reservation. After we had been seated for at least 10 min. The service was extremely slow. The restaurant was extremely cold. The cooks overcooked my steak and I had to send it back.
   

   Firebirds Wood Fired Grill - Oklahoma CityResponded 5 days ago

   Thank you so much for sharing your review, Katie. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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5. K

   Kent

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great dining experience. One of our favorite places!
   

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6. S

   Steve

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere. We love going here for special occasions.
   

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7. A

   Ashley

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for veteran’s day celebration, always a great time!
   

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8. K

   Kevin

   Oklahoma City

   1 review

   4.0

   1 review

   Dined on 12 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food and good service. Hard to beat. We were there on Vet's day and are thankful for Firebird's recognition of Vets.
   

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9. B

   Bernetta

   Oklahoma City

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ryan was phenomenal in his delivery of service even with this being Veterans Day and such a busy night. As we were waiting to be served I just scanned the room watching the waitress interaction with the customers and facial expressions of the customers. Everyone seemed to be enjoying themselves. That being said, the waitress were definitely doing their job well. The food was on point along with the atmosphere! One of my favorite spots! Whenever I invite someone out to eat from church, this is the spot.
   

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10. G

    Gayle

    Oklahoma City

    1 review

    2.0

    1 review

    Dined on 11 November 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 1

    We made an early reservation for Veterans Day special. They offered a free meal for my husband a Vietnam Veteran. We were seated on patio. Our waiter was over extended. By 6:15 every table was full. The restaurant did not seem to be prepared. Our food came warm not hot. We waited 35 minutes for our desert. Asked twice about it the waiter was frustrated and stated they were very busy. The manager told us twice he would check on it but didn't. We were there almost 2 hours and took our desert home. Not the special meal I had planned
    

    Firebirds Wood Fired Grill - Oklahoma CityResponded on 18 November 2024

    Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
    

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