Fiorella Italian Kitchen

Review summary

1. T

   Tommy

   Pittsburgh

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   When we arrived they let us know we had to fold up the stroller and take everything out. So if you have kids, it’s not very friendly. Once we were seated we waited 20 minutes for someone to come over. There were only about 5 other tables at the time and it was not busy. It took over 30 minutes to get our bar drinks and when they came out half the order was missing and was not put in. When we did get our drinks the portion size was extremely small. The beer was filled up halfway in the glass and the cocktails were only a few sips in the glass. It was almost impossible to find our server and to get refills or any assistance. We had to ask multiple times to even get a glass of water. One of the entrees came out 15 minutes before the rest of the order. We had multiple entrees that were wrong or missing things that we paid for. The fish and chips were also almost inedible.It was stated as Cod on the menu which should be flaky and white but was thin, mushy, and a completely different color. When we mentioned this to our server he said “I don’t remember what you ordered” and walked away without any assistance or fixing it. We had to constantly remind him of things we were waiting on and ask multiple times. I would not recommend this place to anyone based on the lack of service and lack of care for their customer’s.
   

   Is this helpful?

   Report
2. L

   Leane

   VIP

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I only disliked the fact that due to traffic we arrived at 5:24 (our reservation was for 5:15. I messaged them ahead and was told "Your table is gone because it's been fifteen minutes." It had not been fifteen minutes in total, they did find us another table-- but I was surprised that they gave the original table away so quickly.
   

   Is this helpful?

   Report
3. d

   david

   VIP

   Baltimore

   18 reviews

   5.0

   18 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great foo! Justin was our server
   

   Is this helpful?

   Report
4. K

   Kimberly

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very loud but good overall experience. Food was hot.
   

   Is this helpful?

   Report
5. K

   Kirsten

   Washington DC

   16 reviews

   4.0

   16 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The chicken Parmesan, bread and lasagna were quite tasty. I’d definitely recommend this place. The service could have been better like providing suggestions and discussing menu items. It would also have been better if the server would stop to check rather than me continuously asking for things like cutlery, pepper, refills etc.
   

   Is this helpful?

   Report
6. T

   Tonya

   VIP

   Washington DC

   197 reviews

   4.0

   197 reviews

   Dined on 31 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our server wasn't aware we were seated so we didn’t get spoken to until 15 minutes after we were seated. The food and service after we were seated was fantastic. It was noisy because we were seated outside and there were machines in use to put up the outside Christmas tree. All in all, a great place to eat!
   

   Is this helpful?

   Report
7. G

   Gene

   VIP

   Nashville

   108 reviews

   5.0

   108 reviews

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everyone who ordered lasagna in my group said it was the best they’ve ever had.
   

   Is this helpful?

   Report
8. J

   Joyce

   Washington DC

   9 reviews

   4.0

   9 reviews

   Dined on 14 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was excellent. Food was very good. I was looking for smaller portions & server had excellent suggestions.
   

   Is this helpful?

   Report
9. I

   Ivy

   VIP

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 20 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and made our special occasion one to remember! Justin was so attentive and helped with navigating such a delicious menu! Must try!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on 21 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience and amazing food with a wonderful view
    

    Is this helpful?

    Report