Filly Inn

Review summary

1. L

   Linda

   Hampshire1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, perfect service. All of us had a lovely meal.
   

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2. A

   Ali

   Oxford3 reviews

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The Filly Inn felt so promising but sadly failed to deliver. It was booked as part of my partner's 50th birthday celebration (weekend away). It looked perfect for a country pub evening with good food. Unfortunately, there were a few things that just did not meet expectations. A wobbly table, easily fixed? However, it was met with frustration from our waitress - although, in fairness they did let us move to another spot. The food was 'okay' although not accurately described. We had calamari to start (thankfully shared as it was quite expensive). It stated miso dip (it was just mayonnaise) I chose the Korean Burger with Asian slaw (which I love and make at home). My food arrived and there was no Asian slaw as described. When asking the waitress where it was, she explained it was the iceburg lettuce and red pepper in my burger. This is not Asian slaw! The dessert was good though...so I can recommend the chocolate Valice! The service from the youngest waitress was really bad. Dumped cutlery on the table at the edge, no interest or guidance when choosing meals, minimal eye contact, no pleases, thank yous. It honestly felt like we were a hindrance. Such a shame for what promised to be a lovely evening. It made it worse as we had a direct comparison from the evening before, where we were at Thai Brittannia and the food and service there was excellent!
   

   Filly InnResponded 4 days ago

   Dear Ali, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at The Filly Inn did not meet your expectations, especially on such a special occasion. We appreciate your comments about the wobbly table and the inaccuracies in the food descriptions. Your feedback regarding the service is particularly concerning, and we will address this with our team to ensure improvements are made. We're pleased to hear you enjoyed the dessert, and we hope you might consider giving us another chance in the future. Best regards, The Filly Inn Team
   

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3. O

   Owain

   Hampshire1 review

   4.0

   Dined on 6 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent. We had a variety of fish and vegetarian dishes. Nice atmosphere. The service was quite slow, and putting a 12.5% service charge on a party of 4 should quite frankly be illegal. I know you can ask for it to be taken off but it's embarrassing to do this. This would make me probably not return to an otherwise lovely venue.
   

   Filly InnResponded 4 days ago

   Dear Owain, Thank you for your feedback. We're delighted you enjoyed the food and atmosphere. We apologise for the slow service and understand your concerns about the service charge. Your comments are valuable, and we'll review our practices to improve. We hope to welcome you back in the future. Best regards, The Filly Inn Team
   

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4. S

   Sally

   Hampshire4 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Busy Sunday, 5pm with no roasts available. What we had was very enjoyable.
   

   Filly InnResponded on 5 March 2025

   Dear Sally, Thank you for your kind review. We're delighted to hear you enjoyed your meal, despite the roasts being unavailable. We hope to welcome you back soon. Best regards, The Filly Inn Team
   

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5. V

   Vivien

   Hampshire1 review

   3.0

   Dined on 25 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We haven't visited for years but we willbe back again soon.
   

   Filly InnResponded on 25 February 2025

   Dear Vivien, Thank you so much for your kind words and review! We're thrilled to hear you enjoyed the food and service. Your recommendation means a lot to us. Best wishes, The Filly Inn Team
   

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6. f

   freya

   Kent10 reviews

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a lovely evening, service was very good, staff were very friendly and made us welcome. Food was presented well , fresh and tasty. And we received exactly what it said on the menu. I would highly recommend this restaurant 👌
   

   Filly InnResponded on 25 February 2025

   Dear Freya, Thank you so much for your kind words and glowing review! We're thrilled to hear you enjoyed the food and service. Your recommendation means a lot to us. Best wishes, The Filly Inn Team
   

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7. C

   Chris VIP

   Surrey6 reviews

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Food ok, but nothing outstanding. Service was a let down as adjacent table got their starters and main before ours, even though we ordered first. Not a big deal as we were not in a rush. Stayed over with breakfast and again food very average.
   

   Filly InnResponded on 26 February 2025

   Dear Chris, Thank you for sharing your feedback. We're sorry to hear that your experience with us didn't meet your expectations, particularly with the service and the timing of your meals. We appreciate your comments and will address these issues with our team to ensure improvements. We hope you'll consider giving us another chance in the future. Best regards, The Filly Inn Team
   

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8. G

   Gill

   Hertfordshire7 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really good food with excellent service, cannot fault it and would recommend without hesitation.
   

   Filly InnResponded on 19 February 2025

   Dear Gill, Thank you so much for your lovely review! We're thrilled to hear you enjoyed the food and service. Your recommendation means a lot to us. Best wishes, The Filly Inn Team
   

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9. S

   Sharon

   London6 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Valentines menu was great value for money. Food was fabulous. Well done to the team.
   

   Filly InnResponded on 26 February 2025

   Dear Sharon, Thank you for your lovely review! We're thrilled to hear you enjoyed the Valentine's menu and found it great value for money. Your kind words mean a lot to our team. Best regards, The Filly Inn
   

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10. L

    Lisa

    London1 review

    4.0

    Dined on 13 February 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    Lovely restaurant and perfect to take our little dog. Would have liked to have seen more gluten free options on menu but I understand this is difficult in majority of restaurants. Atmosphere however was lovely and quiet. Ample parking on site . Service I found was a little slow and had to approach staff to pay bill but all in all would return as dog friendly 🙂
    

    Filly InnResponded on 26 February 2025

    Dear Lisa, Thank you for your kind review. We're delighted to hear that you and your little dog enjoyed your visit and appreciated the atmosphere and parking facilities. We value your feedback regarding gluten-free options and service speed, and will certainly take it on board. We look forward to welcoming you back soon. Best regards, The Filly Inn Team
    

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