FATHOM

Review summary

1. P

   Paul

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The person at the desk when arriving at the restaurant was rude. Loeft my phone after the dining experience and the level of "care factor" was poor. Front reception desk at the hotel was no better. Actually called the hotel twice that evening to book and the phone went unanswered so had to use online booking service which was part of the argument when we arrived as he said we booked incorrectly. When we rang the front reception desk originally to try and see if the "Fondue Festive Experience" on the Terrace was on this weekend we were told NO. The whole experience was ruined by the terrible staff and we spent over $200 in the Terrace restaurant and over $100 in the Terrace Lounge for a few pre dinner drinks. Will be telling all our friends of the terrible experience and the low quality of customer service at this hotel. Had to return twice after the dinner before getting my phone back. Thanks for making me do two return trips in the cold wet weather.
   

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2. J

   James

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Terrace was warm even in late fall, but fondue flame kept extinguishing. Great seafood charcuterie.
   

   FATHOMResponded 2 days ago

   Thank you for your review James! We appreciate your feedback.
   

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3. C

   Christina

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Really enjoyed the winter terrace experience. So fun to have cheese fondue, too bad we were too full to order the chocolate one. Will be going back for sure.
   

   FATHOMResponded on 10 December 2024

   We're glad you enjoyed the cheese fondue - see you soon for the chocolate!!
   

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4. J

   Jennifer

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience - best happy hour. Cocktails were delicious.
   

   FATHOMResponded on 10 December 2024

   Thank you for your review Jennifer!
   

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5. s

   sandie

   VIP

   Chicago

   11 reviews

   2.0

   11 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   The food was excellent - congratulations to an innovative chef! Sadly we felt the ambience was more like a roadside diner - and didn't match the excellent standard of food.
   

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6. C

   Cathy

   Edmonton

   28 reviews

   5.0

   28 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, efficient friendly staff. Good food enjoyed by all
   

   FATHOMResponded on 5 December 2024

   Thank you for your review Cathy!
   

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7. L

   Lisa

   Brisbane

   2 reviews

   3.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Honestly we have always loved this place but the prices have gotten a bit crazy. The food was cold and when I order a $55 steak I don’t think it should be cut ahead of serving which caused it to be dry and cold. The sablefish portion has decreased by at least 25% since last time we had it. How can wine by the glass be more expensive but specialized cocktails remain affordable. That doesn’t make sense from a cost and staffing effort perspective. Delicious and great ambiance but not sure it’s worth the costs.
   

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8. D

   Deborah

   VIP

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was wonderful, but the fondue cheese could have been made a little thinner. Was rather clumpy
   

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9. R

   Robert

   Vancouver

   24 reviews

   5.0

   24 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delightful experience; met our level of expectation. Delicious meals and great service.
   

   FATHOMResponded on 5 December 2024

   Thank you for your review Robert!
   

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10. A

    Aimee

    Victoria

    1 review

    5.0

    1 review

    Dined on 23 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    A wonderful ambience both inside and outside on the terrace. They have a great brunch menu and lovely staff as well!
    

    FATHOMResponded on 5 December 2024

    Thank you for your review Aimee!
    

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