Fall Line Kitchen & Bar

Review summary

1. A

   Amy

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, service and ambience! Highly recommend!
   

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2. C

   Christy

   Washington DC

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Good food, reasonably priced. Am hoping what we experienced was just an “off night” from a service perspective. Extremely long waits (20+ minutes or more) between ordering and receiving - drinks, apps, entrees. Maybe they were understaffed?
   

   Fall Line Kitchen & BarResponded 4 days ago

   Thank you for taking the time to leave us a review. We're glad to hear you enjoyed our food and found it reasonably priced. However, we're truly sorry to hear about your experience with the service. We strive to provide prompt and efficient service to all our guests, and we apologize if we fell short this time. We appreciate your patience and understanding, and we will certainly take your feedback into consideration as we continuously work to improve. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience.
   

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3. R

   Rosemary

   VIP

   Richmond

   10 reviews

   5.0

   10 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Maya was our waitress and she is terrific!! Food is wonderful.
   

   Fall Line Kitchen & BarResponded on 19 December 2024

   Thank you from Maya and the entire team. We are so happy you stopped in.
   

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4. D

   Dara

   VIP

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent our Fab 5 Holiday evening in the Igloo...Service was impeccable...food was all fantastic! Definitely will return!
   

   Fall Line Kitchen & BarResponded on 19 December 2024

   We are thrilled that you spent your special evening with us. Thank you for the compliments on Jess's service. See you soon.
   

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5. G

   Geoff

   VIP

   Indiana

   13 reviews

   4.0

   13 reviews

   Dined on 16 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was surprisingly good, ambience pleasant, service abysmal.
   

   Fall Line Kitchen & BarResponded 7 days ago

   Thank you for letting us know what you enjoyed about the visit and what fell short. We use all feedback to constantly improve. Your comments will be shared with the team, and we can use this opportunity to provide the service that all of our guests deserve.
   

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6. W

   William

   Washington DC

   1 review

   4.0

   1 review

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our waitress Gabby was wonderful. The quality of the food was great, but it did take a while for our main courses to get to the table.
   

   Fall Line Kitchen & BarResponded on 19 December 2024

   We are sorry that the pace of your meal was off, as always, we are constantly striving for perfection in your experience. Thank you for letting us know, and for the compliments for Gabby. She is wonderful. We hope you can come by again and we can wow you next time.
   

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7. R

   Rebecca

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Cocktails were great. Food service was very very slow and my mid rare steak was basically raw. Short rib was good.
   

   Fall Line Kitchen & BarResponded 7 days ago

   Thank you for letting us know about your experience. We are always glad to hear what worked for you and take all comments to work with our team to improve visits in the future. We hope you will return to give us a chance to impress.
   

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8. D

   Danea

   Richmond

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great vibe and great waitor! I got seated 30 min late and the menu could have been a lot better.
   

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   Fall Line Kitchen & BarResponded 4 days ago

   Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed our vibe and our service. We're sorry to hear that our menu and the unfortunate wait did not meet your expectations. We always aim to provide a well-curated menu as well as experience and your feedback will definitely be taken into consideration. We appreciate your patience and hope that you'll give us another chance to impress you in the future.
   

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9. A

   Aimee

   Richmond

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Jarrell and Jada were very attentive and friendly. Bar was lovely and had an excellent cocktail list. Food was delicious. Especially the French onion soup, deviled eggs and steak frites. Highly recommend the igloo experience. We will definitely be back!
   

   Fall Line Kitchen & BarResponded on 19 December 2024

   Thanks for the fantastic compliments. This is the exact reason we work so hard. Our kitchen staff and front of house is very proud when we receive a review letting us know that we hit a home run. Come back anytime.
   

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10. M

    MORGAN

    Richmond

    2 reviews

    3.0

    2 reviews

    Dined on 12 December 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    My group and I did the igloo experience! The igloo itself is awesome and super cute and cozy! The service is subpar! I think perhaps the patio is sorta out if vision out of mine type deal for the servers however the food runners were attentive. For 24% gratituty automatically added I felt rather manipulated when I was left waiting for a drink for over 15 minutes or never receiving extra butter or sauce I asked for. Details matter for experiences like this! Also they were not valet parking that night for whatever reason and parking was $20!
    

    Fall Line Kitchen & BarResponded 7 days ago

    Thank you for letting us know about your experience. We are sorry to see that we missed the mark. Our goal is to provide outstanding service to all. I hope you will accept our apologies, we will work with the team to avoid these issues in the future.
    

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