Fall Line Kitchen & Bar

Review summary

1. D

   Deon

   Richmond1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Horrible food, long wait times, inattentive server. Overall, bad experience.
   

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2. R

   Reed VIP

   Richmond16 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience! Food and service was great! Gabby was a wonderful server. Gave excellent advice.
   

   Fall Line Kitchen & BarResponded 1 day ago

   Sounds like a fantastic dining experience! Great food and excellent service always make a meal memorable. Gabby’s thoughtful recommendations must have made it even better. We look forward to seeing you again!
   

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3. V

   Valencia

   Charlotte6 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Server very attentive. When issues arises server & manager attentive. Options for lunch very limited. Need to expand
   

   Fall Line Kitchen & BarResponded 2 days ago

   Thank you for taking the time to let us know what worked for you, we take so much pride in our service. More importantly you have given us valuable feedback so that we can continue to hone our establishment. Your thoughts on the size of the menu will be passed on.
   

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4. B

   Brenda

   Charleston4 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The night was amazing our waitress Gabby, was absolutely great, very attentive very knowledgeable and a super happy and welcoming vibe.
   

   Fall Line Kitchen & BarResponded 7 days ago

   Thank you so much for the kind words, Gabby is fantastic. We appreciate you letting us know what a great time you had.
   

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5. OT

   OpenTable Diner

   Pittsburgh1 review

   4.0

   Dined on 27 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Leah always gives great service whenever I visit. All the staff were kind, down to the folks who bus the tables. The only reason I gave 4 stars on the food was because my salad was overdressed so it became unpleasant to eat after while. However, the lobster hush puppies I had with it made up for it. I loved the butter cake with the almond amaretto gelato! I had a lovely time celebrating my birthday. I’ll definitely be back!
   

   Fall Line Kitchen & BarResponded 7 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed your birthday celebration at Fall Line Kitchen & Bar. It's wonderful to know that our team made your visit enjoyable and that you enjoyed our lobster hush puppies and butter cake with almond amaretto gelato. We're sorry to hear about your salad, we'll definitely take note of it. We look forward to welcoming you back for another memorable experience!
   

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6. D

   Donna VIP

   San Francisco13 reviews

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   I was unable to get anyone on the phone after calling several times. The hotel desk gave incorrect information. The brunch/lunch menu was very limited. Service was horrible. I noticed others who left or had to get orders to go because of the length of time it took for food delivery. After food was served, no one checked on us until we were done and needed the check. Don’t trust the other glowing reviews. I did and regret choosing this restaurant.
   

   Fall Line Kitchen & BarResponded 7 days ago

   We would like to thank you for taking time to send us feedback, it helps us improve. The phone issues are being worked on. I hope this will not stop you from coming in again. We have very high standards and deeply apologize for missing the mark with your experience.
   

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7. D

   Deonda VIP

   Atlanta43 reviews

   5.0

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was surprising to see this restaurant is actually inside the Marriott Hotel. Upon arrival, the atmosphere was lively with such a nice vibe. The shrimp and grits were divine! The service was absolutely amazing. Highly recommend asking for Ana. She truly made the evening a memorable experience
   

   Fall Line Kitchen & BarResponded on 23 February 2025

   Thanks for the outstanding review. We love to hear when we have hit a home run. Ana is the perfect host to guide you through our delicious menu. Your compliments are much appreciated.
   

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8. J

   John VIP

   Raleigh8 reviews

   1.0

   Dined on 21 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   It’s too bad that for the kitchen staff work so hard to make decent food because the front of house staff are absolutely terrible! One of the worst hostesses and managers of all time! Rude, unprofessional, unaccomodating and just unskilled in the role and responsibilities required to manage a busy hotel restaurant.
   

   Fall Line Kitchen & BarResponded on 23 February 2025

   Thanks for the review, John. We're glad to hear that you enjoyed our food. However, we're truly sorry to hear about your experience with our staff. We take pride in our team and it's disheartening to hear that we didn't meet your expectations. We assure you that this is not the standard we strive for, and we'll certainly address this with our team. We hope you'll give us another chance to provide the service you deserve.
   

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9. M

   Monica VIP

   Richmond3 reviews

   1.0

   Dined on 17 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Didn’t realize they would close breakfast at 10 am but still accepts reservations until 9:30. Talk about rushing!
   

   Fall Line Kitchen & BarResponded on 23 February 2025

   Thanks for visiting us, Monica. We're sorry to hear that your recent visit to Fall Line Kitchen & Bar was impacted by our closing time. We understand how important time is to you and we apologize if you felt rushed. We appreciate your feedback and will take it into consideration as we strive to improve our services. We hope you'll give us another chance to provide a better dining experience. Best regards, Fall Line Kitchen & Bar Management Team
   

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10. S

    Shelly

    Washington DC1 review

    2.0

    Dined on 16 February 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Restaurant was severely understaffed. Both servers and cooks. Waited for an hour after we were seated to get our food. Felt badly for the servers who were there… they were apologetic about the situation and delays.
    

    Fall Line Kitchen & BarResponded on 23 February 2025

    Hi Shelly, We're truly sorry for the inconvenience you faced during your visit to Fall Line Kitchen & Bar. We understand how frustrating it can be to wait, especially when you're looking forward to a meal. We're taking your feedback seriously and will work on improving our staffing situation. We hope to have the opportunity to serve you again soon. Best, Fall Line Kitchen & Bar Management Team
    

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