Elephant & Castle - Rathmines

Review summary

1. M

   Margaret

   VIP

   London

   24 reviews

   4.0

   24 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very reliable chicken wings. Burger very tasty. However, toilets need to be checked more regularly!!
   

   Elephant & Castle - RathminesResponded today

   Hi Margaret, Thank you for your review and kind words! We're thrilled to hear you enjoyed our chicken wings and burger. We truly appreciate your feedback about the toilets, and we apologise for any inconvenience. We’ll make sure to monitor them more regularly to maintain a clean and pleasant environment for all of our guests. We look forward to welcoming you back soon! Best regards, E&C Team!
   

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2. R

   Rachael

   Dublin

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was not all it was hyped up to be. Had to send back the Dirty Chicken dish which was just thrown together. About 6 small pieces of chicken in it.
   

   Elephant & Castle - RathminesResponded today

   Hi Rachael, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. We take pride in our dishes, and it’s disappointing to learn that the Dirty Chicken didn’t live up to the hype. We apologise for the quality of the dish you received and for any inconvenience caused by having to send it back. Your comments are valuable, and we’ll review this with our kitchen team to ensure improvements moving forward. We hope you’ll consider giving us another opportunity to provide you with a better experience. Best regards, E&C Team!
   

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3. P

   PAT

   VIP

   Dublin

   76 reviews

   4.0

   76 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had one of the specials and it was very tasty too. Will be back for sure.
   

   Elephant & Castle - RathminesResponded on 10 February 2025

   Hi Pat, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the special. Can’t wait to have you back soon for another delicious meal! Best regards, E&C Team!
   

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4. J

   John

   New York City

   12 reviews

   3.0

   12 reviews

   Dined on 26 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Very average. Their wings are really the only attraction
   

   Elephant & Castle - RathminesResponded on 27 January 2025

   Hi John, Thank you for your feedback. We’re glad you enjoyed our wings! We’re always looking to improve, so we appreciate your thoughts and hope we can offer a better experience next time you visit. Best regards, E&C Team!
   

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5. R

   Rachel

   VIP

   Dublin

   11 reviews

   5.0

   11 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Having just been to the Stella to see Les Miserables we were already in good spirits so to continue this with chicken wings & traditional limeade , just topped the evening . Thankyou as always
   

   Elephant & Castle - RathminesResponded on 27 January 2025

   Hi Rachel, Thank you so much for sharing your experience with us! We’re so glad to hear your evening was made even better with our chicken wings and limeade. It’s always a pleasure to have you with us, and we look forward to welcoming you back soon! Best regards, E&C Team!
   

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6. M

   Marita

   Dublin

   1 review

   3.0

   1 review

   Dined on 24 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Nothing to write home about. Mediocre at best. Won’t be rushing back anytime soon
   

   Elephant & Castle - RathminesResponded on 26 January 2025

   Hi Marita, Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. We truly value your input and will use it to improve. If you decide to give us another try in the future, we’d love the opportunity to offer you a better experience. E&C Team.
   

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7. B

   Barbara

   Dublin

   1 review

   5.0

   1 review

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service, not rushed at all. Fresh, tasty food. Very attentive and friendly wait staff.
   

   Elephant & Castle - RathminesResponded on 19 January 2025

   Hi Barbara, Thank you for your kind words! We're thrilled to hear that you enjoyed the fresh, tasty food and that our staff made you feel comfortable and well taken care of. We really appreciate your feedback and look forward to welcoming you back for another relaxed and enjoyable experience! Best regards, E&C Team!
   

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8. M

   Melissa

   Dublin

   4 reviews

   3.0

   4 reviews

   Dined on 11 January 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Staff were friendly and service was prompt. We ordered wings to share, which were very spicy. My husband and son both ordered burgers. Burgers were a decent size and came with plenty of chips, however both commented on the bad tasting cheese which they removed. My son couldn't eat his meal due to the bad taste of the cheese. A full plate of food was cleared without comment from the waiting staff. I had the moules frites again plenty of chips however, these were the tiniest moules I have ever eaten, there was barely anything inside each shell. Cost for this disappointing meal before tip was €75 we had no soft drinks with our meal. I had to cook dinner for my son when we got home. We'll stick to Bobo's in the future.
   

   Elephant & Castle - RathminesResponded on 13 January 2025

   Hi Melissa, Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly and service prompt. However, we’re sorry to hear that your dining experience didn’t meet your expectations. We take your comments about the wings, burgers, and moule frites seriously, and we’ll certainly look into the issues with the cheese and portion size. We aim to offer a satisfying dining experience for all of our guests, and we’re disappointed that this wasn’t the case for you. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Best regards, E&C Team!
   

   1 person found this helpful

9. S

   Stephen

   N. Ireland

   1 review

   2.0

   1 review

   Dined on 10 January 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great service with lovely atmosphere nice casual setting. The food is overpriced in general. Fish tacos were nice but overpriced for the portion. The bacon cheese burger was just poor in all honesty.
   

   Elephant & Castle - RathminesResponded on 11 January 2025

   Hi Stephen, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the service and atmosphere at our restaurant – we strive to create a welcoming environment for all our guests. We’re sorry to hear that the food didn’t meet your expectations, particularly the bacon cheese burger. We take all customer feedback seriously and will be sure to review both the pricing and quality of the dishes mentioned to ensure we continue to improve. We truly appreciate your comments and hope you'll consider visiting us again to try other menu items. Please don’t hesitate to reach out if you’d like to discuss your experience further. Best regards, E&C Team!
   

   1 person found this helpful

10. D

    David

    London

    11 reviews

    3.0

    11 reviews

    Dined on 8 January 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    Ive been to elephant & castle and sister restaurants many time and come to expect a great standard of chicken wing. Both me and my friend commented that the wings were very dry and small and we felt like they had been sitting out long or the standard was not as good as Normal.shame cause we both love em for take away also.
    

    Elephant & Castle - RathminesResponded on 9 January 2025

    Hi David, Thank you for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet the expectations. We always aim to deliver high quality wings, and we’ll be reviewing our processes to ensure this doesn’t happen again. We truly appreciate your continued support and hope to have the chance to serve you better next time. Best regards, E&C Team!
    

    1 person found this helpful