Elephant & Castle - Lucan

Review summary

1. N

   Naomi

   Dublin1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday. So nice and quiet. Great play place for the kids in side. Love it! Highly recommend.
   

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2. L

   Louise

   Liverpool3 reviews

   1.0

   Dined on 21 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Gone downhill fast! Menu has changed and there are very little options, the favourites have remained on the menu ie Dirty Chicken/the Chicken Burger but are completely different. Service was very poor, we were basically forgotten about and had to keep reminding staff we hadnt received our food. A glass was smashed everywhere and the staff member just didnt seem to know how to deal with it. No cleaning in progress sign put up so small kids kept running by in their bare/sock feet towards play area. I used to really like this place but wouldnt go back unfortunately.
   

   Elephant & Castle - LucanResponded 5 days ago

   Dear Louise; We apologise we didn't reach your expectations with our new selection of dishes. We carefully analyzed our most popular dishes and incorporated new and healthy options like the watermelon/quinoa salad, chicken schnitzel, grilled chicken burger and the burrata/tomato sandwich with great success. Our online menu and inhouse carte had been simultaneously updated, however we do recognized older items from previous guests pictures or comments online are still present as part of their reviews. We encourage all and any feedback, please email us directly at lucan@elephantandcastle.ie with further comments.
   

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3. C

   Cristina

   Dublin1 review

   3.0

   Dined on 17 March 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Very average food for high prices. The batter for the cod was not great, quantity of fries was scarce and 4.5 for a coke is steep. Chicken wings were decent so I recommend those if you are going (even if they are also expensive for the amount) The play area was the highlight though it's not well maintained and there is no staff supervising it at all.
   

   Elephant & Castle - LucanResponded on 20 March 2025

   Hi Cristina, Thank you for taking time and leavings us a review. We take all comments in consideration and I'll pass on your review. About the soft drinks, they are all free review so fell free to request it to a member of our staff, as many as you want. The Kid's play area requested the parents supervision at all time. Hope to see you again, Regards, E&C Team
   

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4. OD

   OrlaD

   Dublin1 review

   5.0

   Dined on 16 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super and ideal for families with young children!!
   

   Elephant & Castle - LucanResponded on 16 March 2025

   Hello Orla, We really appreciate your review. Hope we see you soon. Regards E&C Team
   

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5. V

   Vaidas

   Dublin1 review

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Place is nice with kids. But food was below average and prices were high.. had their signature beef burger and was left highly disappointed, it did not have enough sauce and meat was too dry. I could have made a better one at home. My wife was disappointed with cauliflower "wings" in batter as well. Dirty fries had a sprinkle of cheese and were almost the same as regular fries.. definitely more cheese was needed.
   

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6. A

   Alex

   Dublin1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for friends and kid's. Family friendly place 😊
   

   Elephant & Castle - LucanResponded on 1 March 2025

   Hi Alex, Thanks a million for the great review. We hope you visit again soon. Best regards E&C Team
   

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7. J

   John

   Dublin1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fantastic venue for the kids. I would highly recommend! Thank you.
   

   Elephant & Castle - LucanResponded on 28 February 2025

   Hi John Thanks a million for the great review. We hope you visit again soon. Best regards E&C Team
   

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8. T

   Tabita

   Dublin1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect. We had a great time. Nice staff members.
   

   Elephant & Castle - LucanResponded on 24 February 2025

   Hi Tabita, Many thanks for the great review. We hope to see you soon. Best regards E&C Team
   

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9. N

   Niamh

   Dublin6 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always! Super food and great service! Very impressed how an incident in the play area was handled, staff super quick to clean up and no drama created! It really is a great place for all the family to enjoy themselves! I’ve also just realised I was super late for my booking (I mixed up my times!) nothing was even said which I would have been mortified over, so really appreciate that we were accommodated with ease!
   

   Elephant & Castle - LucanResponded on 26 February 2025

   Hi Niamh, Thank you for taking time and leaving us a review. And we are thrilled you had a great time with us. Hope to see you again soon E&C Team
   

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10. S

    Stephanie

    Dublin1 review

    5.0

    Dined on 8 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service from Priscilla very friendly with my child too
    

    Elephant & Castle - LucanResponded on 26 February 2025

    Hi Stephanie, Thank you for taking time and leaving us a review. We will be sure to pass this on to Priscila E&C Team
    

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