Elephant & Castle - Galway

Review summary

1. C

   Caroline

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely afternoon with wonderful food and lovely staff
   

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2. T

   Timmy

   London

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Had a great anniversary they really made it special
   

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3. B

   Brian

   New York City

   187 reviews

   vip
   2.0

   187 reviews

   Dined on 29 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The service was horrible and they weren't even busy. The food was not worth it Calamari was cut in strips instead of rings and they were over cooked. I aske for the sauce for the chicken wings on the side but it came swimming in the sauce. I ordered the waffle and Ice Cream the waffle was like a cold cake and not a warm waffle. They tried to charge me for stuff that the waitress made a mistake about. Check your bill at this place. I did tell the host but he just said sorry. Think twice about this place.
   

   Elephant & Castle - GalwayResponded on 16 November 2024

   Thank you for your feedback, Brian. We're sorry to hear about your disappointing experience with both the food and service. We’ll address the issues you mentioned, including preparation of dishes, special requests, and billing accuracy, to ensure improvements. Your comments are taken seriously, and we appreciate you bringing them to our attention.
   

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4. R

   Ronan

   Connacht

   1 review

   2.0

   1 review

   Dined on 27 October 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Lovely place and the waiting staff were good but the food took 1 hour and 15 minutes for 2 adults and 3 kids with basic dishes....no starter....fish and chips, Calamari, chicken wings and 2 x baby bowls......it wasn't busy and nobody came near us to apologise or even offer to get the kids food out first. When it did arrive the chips were not fully cooked and the fish was overcooked and greasy. The rest of the food was OK but not worth the wait. Luckily we were not in a hurry and kids had fun playing in a lounge area while we waited. When we mentioned it leaving the guy on the til offered no apology or even attempt at an explanation. Its a pity as it is a nice place but will not go back until we hear they significantly improved their kitchen/food!
   

   Elephant & Castle - GalwayResponded on 16 November 2024

   Thank you for your detailed feedback, Ronan. We’re deeply sorry for the long wait and the quality issues with your meal, especially with the chips and fish. This is far from the standard we aim to deliver. We also regret the lack of communication and acknowledgment of the delay. Your comments about the kitchen and overall experience are invaluable, and we’ll take immediate steps to address these concerns. We hope you’ll give us another chance to provide the experience you deserve.
   

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5. P

   Paul

   Dublin

   1 review

   1.0

   1 review

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Had chicken wings and nachos to start. Chicken wings were fine but swimming in a pool of hot sauce. The guacamole was very good. Overall, they were fast food quality starters, not restaurant starters. The burgers for mains were bad. The burger was cooked to death, hard a crumbly. The bun had been toasted on one side to burned and then left to go completely cold. Really poor. The table staff were very friendly. There was mass confusion over what dishes were gluten free, although the server did her best, this should be marked up clearly on the menu and kitchen staff should know how to adapt. Cokes were 200ml bottles, not even the size of a can. A double espresso was also served cold. I would never go back.
   

   Elephant & Castle - GalwayResponded on 16 November 2024

   Thank you for your feedback, Paul. We're sorry to hear about the disappointing food quality and the confusion around gluten-free options. This falls short of the standards we strive for, and we'll work on clearer menu labeling and kitchen training. We're glad the table staff were friendly and will address the portion sizes and beverage temperature issues. Your comments are invaluable for helping us improve, and we appreciate you taking the time to share them.
   

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6. N

   Niamh

   Connacht

   1 review

   4.0

   1 review

   Dined on 19 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Restaurant itself is beautiful, love the decor. This is our third time eating there and it is always so cold for some reason in there. Food was amazing though
   

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7. K

   Kate

   Munster

   1 review

   3.0

   1 review

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was a bit slow but as always the food was lovely!
   

   Elephant & Castle - GalwayResponded on 16 November 2024

   Thank you for your review! We're thrilled you enjoyed the food and appreciate your patience with the service. We look forward to welcoming you back!
   

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8. M

   Megan

   Connacht

   1 review

   5.0

   1 review

   Dined on 14 September 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Brilliant and fast service, lovely atmosphere, food was nice
   

   Elephant & Castle - GalwayResponded on 12 October 2024

   Thank you for the 5 star review, we hope to welcome you back again soon!
   

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9. B

   Breda

   Leinster

   1 review

   2.0

   1 review

   Dined on 8 September 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   As a regular customer to the elephant and castle yesterdays was a little disappointing .We are massive fans of the sensational chicken wings and fries. We ordered 3 portions of fries , each of them inedible , so hard (didn't look burned)just really really hard. I didn't want to complain but it must have been obvious when all 3 portions were retuned uneaten but charged €17.95!!!! Wings were really nice a little over cooked but still fab.When we got the bill an additional 14.95 was added for drinks we didn't have and an additional coke..Just wasn't as pleasant an experience for a special birthday as we 've had in the past .Never the less it is still a great restaurant and we all can have off days!
   

   Elephant & Castle - GalwayResponded on 12 October 2024

   Thank you for sharing your feedback with us. I'm sorry to hear that your recent visit didn’t meet the usual standards we strive for, especially with the fries and the billing error. We appreciate your understanding, and we'll address these issues with our team to ensure they’re resolved. We're glad to hear you enjoyed the chicken wings, and we hope you'll consider giving us another chance to make your next visit truly special.
   

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10. A

    Aine

    New York City

    1 review

    vip
    1.0

    1 review

    Dined on 19 August 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Arrived at 8pm. Asked for orders at 8.25 only to be told there were zero chicken wings available.
    

    Elephant & Castle - GalwayResponded on 12 October 2024

    Thank you for your feedback. I’m sorry to hear about the unavailability of chicken wings during your visit. We completely understand the disappointment. We strive to keep our menu well-stocked, and I apologize for the inconvenience. We appreciate your understanding, and we hope to have the chance to serve you better in the future.
    

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