El Torito - Pasadena

Review summary

1. L

   Leslue

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Based upon the Thanksgiving buffet advertisement, my family attended El Torito tonight. Unfortunately, the food stations were not stocked. Most of the bowls were empty, there was only one carving station with one employee, so the line was long and the food was not hot. We were very disappointed in the meal. Also, the carving station was in one part of the restaurant and the "mexican food bar" and dessert was in another section which made it difficult to go back and forth to our table. The self service drinks were empty and they ran out of plates. The value of the meal was worth $9.99, NOT $39.99. The only thing that was positive, was our server (Joseph/Joe) who brought drinks and cleared plates was very good. We were very disappointed in our experience.
   

   Is this helpful?

   Report
2. P

   Philip

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, comfortable seating, food met expectations. Had trouble paying with the InKind app, which rejected the first two credit cards I tried to use with it. The third credit card I tried worked. I found the InKind app more of a nuisance than a convenience.
   

   Is this helpful?

   Report
3. A

   Aida

   Los Angeles

   5 reviews

   vip
   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Mark is exceptional!! He quickly approached our table greeted us and brought chips and salsa. He took our order in a timely manner and brought our drinks. He is kind, respectful, and a valuable employee! Thank you Mark for taking care of our table especially having our 5 year old granddaughter! She said you are very nice and she wants us to take her back to El Toritos upon her next visit with us, her grandparents! She loves the kids meal especially the ice cream sundae! Kudos to Mark!!!!
   

   Is this helpful?

   Report
4. P

   Patricia L.

   Los Angeles

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Very cold in dining area. Uncomfortable for my 80 yr old parents.
   

   Is this helpful?

   Report
5. J

   Jason

   Los Angeles

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service, had reservations for 8:15 for my wife and I, we’ve never been this place and wanted to try something new. Upon arrival, no front desk person and no greeting or any type of acknowledgment which was surprising given that besides the bar the place was EMPTY. My wife and I sat for 15 minutes while servers walked back n forth just looking at us so I finally stop a server to ask if we can be seated and he said “oh wait for that lady that was out here” i responded with “nobodies out here” and he just shrugs and walks away. So my wife and I decided to leave. Absolutely ridiculous behavior for a place that wasn’t busy at all.
   

   Is this helpful?

   Report
6. R

   Robyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We always have great service at this place. Food always good as well.
   

   El Torito - PasadenaResponded on 16 November 2024

   Thank you for taking the time to give us a review, we appreciate your business
   

   Is this helpful?

   Report
7. J

   Jay

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 9 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was absolutely terrible. Not up to El Torito's standards. Must be independent. Remodeled interior is really ugly and doesn't look like brand colors. Tacos were burnt and extremely greasy. Chile Relleno was not fresh. Had the table side guacamole and the server had to throw away about 5 bad avocadoes she sliced before she got to two good ones she could use.
   

   Is this helpful?

   Report
8. V

   Victor

   Los Angeles

   22 reviews

   vip
   3.0

   22 reviews

   Dined on 3 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We don’t have Mexican food too often, but had a craving and some credits to use so thought we’d try an old favorite. El Torito has been around for a long time and seems to provide consistent service and meals. Tonight’s service was good. We got seated quickly. Our server answered our questions about the menu. She checked on us frequently. The food was just average. I thought the asada was overcooked and tough. Portions were fine. It’s just the quality of the meals weren’t great.
   

   • 
   • 

   El Torito - PasadenaResponded on 9 November 2024

   Hi, Victor Thank you for taking the time to share your experience at El Torito - Pasadena. We're thrilled to hear that you've been enjoying our service and meals. We're sorry to hear that the asada was not up to par. We take pride in our food and will certainly look into this. We appreciate your feedback and we hope to serve you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
9. S

   Susan

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 7 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a group of 14, and surprisingly El Torito was able to accomodate our large group. Our server was attentive, courteous, and helpful in recommending drink and food options for our large group, which we chose, and were not disappointed. Food was well presented and delicious.
   

   Is this helpful?

   Report
10. J

    Jose

    Los Angeles

    5 reviews

    vip
    5.0

    5 reviews

    Dined on 26 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and drinks! Our server, Trino is always excellent. We will come back😃
    

    El Torito - PasadenaResponded on 29 September 2024

    Thank you for taking the time to give us a review, we appreciate your business
    

    Is this helpful?

    Report