El Torito - Marina Del Rey

Review summary

1. C

   Cathy

   Charleston2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Noise level was beyond loud! Asked manager to ask them to lower their voices and he said he couldn’t do that!
   

   El Torito - Marina Del ReyResponded 1 day ago

   Hey Cathy, We're really sorry to hear about your experience with the noise level. We always aim to create a comfortable atmosphere for our guests, and we regret that we fell short in this instance. We'll certainly take your feedback into account as we continuously strive to improve. Thanks for taking the time to share this with us, and we hope to have the opportunity to serve you again. Best regards, El Torito - Marina Del Rey Management Team
   

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2. S

   Shane VIP

   Nashville7 reviews

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Buffet and food quality was amazing. Good drinks and ambiance
   

   El Torito - Marina Del ReyResponded on 13 January 2025

   Hey Shane, We're thrilled to hear that you enjoyed our buffet and food quality. It's wonderful to know that our drinks and ambiance added to your dining experience. We appreciate your high ratings and look forward to serving you again soon! Best, The Management Team
   

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3. C

   Charles

   Los Angeles115 reviews

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great value. Easy parking for a nominal fee. Food and were good - not super busy but took a while to get our food - but chips and salsa bridged the gap. Unfortunately while this chain had places all over the place - this is one of the few left
   

   El Torito - Marina Del ReyResponded on 6 January 2025

   Hello Charles, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed our food and found it to be of great value. We're also glad to know that our service was up to the mark and that we could provide a 'bridging' experience for you. We're sorry to hear that you had to wait a bit for your food, but we're glad to know that you were able to enjoy the chips and salsa. We appreciate your feedback and look forward to serving you again soon at El Torito - Marina Del Rey! Best Regards, The Management Team
   

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4. T

   Theresa

   Los Angeles1 review

   1.0

   Dined on 1 January 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was poor. Cocktails were brought in to out table after had main course
   

   El Torito - Marina Del ReyResponded on 6 January 2025

   Thanks for the feedback, Theresa. We're sorry to hear that your experience at El Torito - Marina Del Rey didn't meet your expectations. We strive to provide excellent service and it's disappointing to hear that you felt this wasn't the case during your visit. We appreciate your comments about our cocktails and will certainly take them into consideration as we continuously work on improving our guest experience. We hope to have the opportunity to serve you better in the future. My name is Elisalda Diaz store Manager, my phone number is (310) 823-8941 Please call me at your earlies convenience to connect. Best regards, The Management Team
   

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5. T

   Tricia

   Los Angeles1 review

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   In the beginning it was a bit overwhelming the staff that were seating the customers seemed very overstimulated and unorganized but in the end it turned out nice our waiter Juan was a fantastic waiter very friendly.
   

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6. A

   Aaron

   Salt Lake City4 reviews

   3.0

   Dined on 28 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was great. Service was slow to start and slow for the check.
   

   El Torito - Marina Del ReyResponded on 6 January 2025

   Hi Aaron, We're glad to hear that you enjoyed the food at El Torito - Marina Del Rey! However, we're sorry to hear that our service did not meet your expectations initially. We strive to provide exceptional service to all our guests and we regret that we fell short in this aspect during your visit. We appreciate your feedback and will certainly address this with our team to ensure a better experience for all our guests in the future. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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7. C

   Carlos VIP

   Los Angeles33 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the Christmas buffet. My only complaint was that the food was sooo good and I couldn’t indulge in everything. Our server, Christina, keep the bottomless Mimosas on FULL!
   

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   El Torito - Marina Del ReyResponded on 30 December 2024

   Hey Carlos, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed our Christmas buffet. We always aim to provide a variety of delicious dishes and it's great to know that we hit the mark for you. We're also glad you appreciated our bottomless Mimosas - they're indeed a favorite among our guests! We look forward to welcoming you back to El Torito - Marina Del Rey soon. Best regards, The Management Team
   

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8. H

   Hiawatha

   Los Angeles1 review

   3.0

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   I live in Las Vegas but have been coming to this location for 10 years. This visit was the worst, there was hair all over the table even our server remarked about it and had to apologize. The windows were dirty the silverware had dried food particles on them, the glasses they served our drinks in were all dirty, it was a memorable experience, but for all the wrong reasons!
   

   El Torito - Marina Del ReyResponded on 22 December 2024

   Thanks for visiting us, Hiawatha. We're truly sorry to hear about your recent experience at El Torito - Marina Del Rey. It's disappointing to hear that your recent visit didn't meet your expectations. We take your feedback about the cleanliness of our premises and the state of our silverware seriously. We will certainly address these issues to ensure a better dining experience for our guests in the future. We hope you'll give us another chance to make it right. Best, The Management Team
   

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9. M

   Miriam VIP

   Los Angeles40 reviews

   5.0

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cristina, our waitress did an excellent job checking on our table to see if we needed anything. There was a variety of food. All in all, we had a pleasant dining experience.
   

   El Torito - Marina Del ReyResponded on 2 December 2024

   Thank you for taking the time to let us know what do you think about our food and your experience.
   

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10. R

    Rich

    Hawaii7 reviews

    5.0

    Dined on 28 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    I always come here for Thanksgiving. The food quality is good and the view, ambience and staff are great. As a Pescatarian I am a little disappointed that each year the non meat selections get fewer. First the Shrimp fajitas disappeared and this year the seafood soup has gone. I understand that meat is a traditional Thanksgiving meal but offering fish tacos, seafood soup or even shrimp enchiladas would be welcome. I guess as a teetotal pescatarian i start to question the value for money but I always enjoy it and I guess will swap to the main menu if the seafood options are further reduced. This is by far the best El Torito location.
    

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