East Side Mario's - Cambridge

Review summary

1. s

   shannon

   Toronto1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very busy and too loud for my liking. Party of four. 3 of us asked for soup and 1 salad. Salad took a bit and then she told us soup was not ready so we asked for salad, waited another 15 min, got our salad finally and then our meal 2 min after. So we really had everything all at once, not once did she ask if we wanted refills on our drinks and then took forever for our bill even after I stood up and put my coat on. Two spaghetti and meatball, 1 sausage penne were all good but the chicken tetrezinni had no taste. All in all it was way too loud, food was ok but the service sucked! Never again at this location, she is lucky she got a tip!
   

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2. T

   Ted

   Toronto1 review

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Believe it or not the food tasted better but the staff could have paid more attention to the little details. Must have been burned before from previous non tippers.
   

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3. A

   Andrea

   Toronto1 review

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   My son enjoyed the three cheese ravioli because it was delicious and generous with the cheese. I enjoyed the Italian Wedding soup before having the cub wrap. My husband enjoyed the spicey penne which had a nice kick. The bread was enjoyed by all! My daughter enjoyed her fettuccine with a good portion of bacon. Would recommend each of the dishes.
   

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4. K

   Kim VIP

   Toronto1 review

   1.0

   Dined on 25 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We were forgotten about. Took 20 mins for a server to come to us and then brought our drinks and salad and then disappeared. Even after we asked someone to get him, he never came. Even though we kept seeing him go to other tables. No drink refills no salad refills. We just sat there forgotten.
   

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5. L

   Laure

   Toronto4 reviews

   5.0

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   reception was attentive and when we asked to .ove tables as right by door and drafty they accommodated. server was pleasant and helpful. overall great meal
   

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6. P

   Phil

   Toronto3 reviews

   4.0

   Dined on 22 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Busy Friday night, closing in on holiday season meant servers were run off their feet. Refills took longer than normal and a few minor issues with correct food. Servers were pleasant but didn’t ask if we wanted dessert before she went off.
   

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7. H

   Heather

   Toronto1 review

   5.0

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The gnocchi was unbelievable so good and the service
   

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8. M

   Melissa VIP

   Toronto7 reviews

   1.0

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was cold and unappealing. Calamari was not as pictured and very small portion as well
   

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9. R

   Rachel

   Toronto1 review

   2.0

   Dined on 10 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The service was slow to start (10min) before anyone came to take drink orders. But then it went great. She was fast with our soups and salads. However, it stopped there. We waited with empty dishes on our table for more than 20min (55min from first sitting down) for our main course. Kids got cranky. We got cranky. It was very frustrating. Finally a manager (I think) came over with half our food and apologized and said he’s looking into the other half.. he left the dirty dishes on our table and left. he was kind spoken. It then took another 8-10min for my son and mines food to arrive. We had already dipped into the food that was there. We wanted to eat with the family. But it was a total of 1 hour before our food came out. Or more because we were there for 1.5 hours.. the food was comped but it really sucked to end that way. Not to be shocked tho. We knew the service and wait times here are ridiculous regardless… we had a gift card to use and that’s the only reason we went. Hopefully next time, if we do come, will be much faster . Ps. You should never serve food to half a table. And have the servers/manager speak to the table about them being aware the food is taking a long time earlier than 45 min after ordering! Cut that in half.
   

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10. B

    Betty

    Toronto1 review

    5.0

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went tonight for our son’s 20th birthday the food was delicious and the service was amazing our waitress was very friendly and always made sure everything was good
    

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