Earls Kitchen + Bar - Yaletown - Vancouver

Review summary

1. D

   Dan

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I come to this location from North Vancouver for the great, friendly service. Always consistent.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 3 days ago

   Hi Dan, Thank you so much for the 5-star review! I am delighted to hear that you continuously enjoy your time with us. We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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2. y

   yousuf

   Saskatoon

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great service, good music for the late night vibes
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 6 days ago

   Hi Yousuf, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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3. K

   Karen

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   The service was great but or orders were wrong and the food was cold. The manager comped everything which was very kind.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 6 days ago

   Hi Karen, Thank you for sharing your feedback. I’m really glad to hear the service was great, but I’m sorry that your orders were incorrect and the food arrived cold. That’s not the experience we want to provide. I’ll be sure to address these issues with the team so they don’t happen again. I truly appreciate your understanding, and I would love to invite you back for a redemption experience. Please feel free to reach out to me personally at maia.holmes@earls.ca, and I will set something up for you! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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4. C

   Carol

   Vancouver

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall really good evening, good food and service. VERY loud and the bathroom was in very poor condition…waste basket overflowing, sinks with hair in them and water all over the counter. More than two stalls on the main floor would be advisable. I did let a staff member know the condition of the bathroom when we arrived and it was the same when we left 1.5 hrs later
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 6 days ago

   Hi Carol, Thank you for your feedback! I’m really glad to hear you enjoyed the food and service. I do apologize for the condition of the bathroom, as that's not up to our standards. I appreciate you bringing it to our attention, and I’ll make sure the issue is addressed immediately. We’ll also look into the noise levels and consider additional stalls on the main floor for future improvements. I hope you'll give us another chance soon, and thank you again for your valuable input! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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5. C

   Chris

   Vancouver

   1 review

   1.0

   1 review

   Dined on 8 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Liam was terrible. Asked for desert 3 time. Never got it. Charged for it. Had to Leave to game
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 6 days ago

   Hi Chris, I'm sorry to hear about your experience. This is not the level of service we aim to provide. I completely understand how frustrating it must have been to ask for your dessert multiple times and not have it delivered. I will be addressing this with the team to make sure it doesn’t happen again. Please feel free to reach out to me directly at maia.holmes@earls.ca if you’d like to discuss this further or if there’s anything I can do to make it right. I truly hope you'll give us another chance, and I would love to set up a redemption experience for you. - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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6. R

   Rick

   VIP

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   arrived with a reservations and was required to wait approximately 4 minutes, with clients, a bit frustrating. Service was slower than normal.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 6 days ago

   Hi Rick, Thank you for your feedback! I’m sorry for the brief wait despite having a reservation—it’s not the experience we aim to provide. I also apologize for the slower-than-usual service; we're always looking to improve, and your comments help us do that. We truly appreciate your patience, and we hope to offer you a smoother experience next time. Thanks again for sharing your thoughts! We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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7. P

   Patrick

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on 28 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good food, great location & a WONDERFULLY attentive server (without being intrusive)!!! I am a ginger-ale drinker & my glass was empty for all of 90 seconds at any point in time. My guests are friends & we have NO problem keeping a steady flow of conversation, combined with the food options & sound reasonable ambient noise levels, we had a great time.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded on 1 February 2025

   Hi Patrick, Thank you so much for the kind words! I am thrilled to hear you had such a great experience with both the food and the service. It’s awesome to know our team made sure your glass was always full, and it sounds like you and your friends had a fantastic time! I really appreciate your feedback and look forward to welcoming you back soon. Please feel free to reach out to me directly at maia.holmes@earls.ca if you have any further feedback, I would love to know how we can make your next visit a 5-star experience! We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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8. N

   Nick

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brunch was fantastic and the potatoes are the best in town! Classic Benny and Crab Cake Benny were both amazing. Jordan, our server, was excellent - fast and friendly.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded on 27 January 2025

   Hi Nick, Thank you so much for the fantastic review! We're so happy to hear you enjoyed your brunch and loved the potatoes, Classic Benny, and Crab Cake Benny! We’ll be sure to pass along your kind words to Jordan – she’ll be thrilled to hear you had such a great experience. We can’t wait to welcome you back soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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9. A

   August

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The steak frites had good flavour, the ‘greens’ is more of a garnish but that’s ok. I’d recommend a thicker steak that presents smaller, as the large thin steak heats through pretty quick. The blackened chicken portion is amazing, the warm potato salad is a HIT, and the slaw slaps. Never change it hahah. We had a great time, the staff was beyond friendly, the aperol tower is fun, and the shaft is also fantastic. We would love to see the mini pizzas make a return though.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded on 26 January 2025

   Hi August, Thank you so much for the 5-star review! I am glad to hear you enjoyed the steak frites, blackened chicken, and especially the warm potato salad. It’s great to hear you had a fun time with the Aperol Tower and the Shaft as well—those are crowd favourites! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Maia Holmes | Guest Experience Manager | Earls Yaletown
   

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10. T

    Tania

    VIP

    Vancouver

    6 reviews

    4.0

    6 reviews

    Dined on 25 January 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    For a vey cold night, the patio was a bit uncomfortable and I would have liked to have more heat. Also the noise is amplified in the enclosed patio which is a bit much but all understandable given we were outside. Food and service was excellent!
    

    Earls Kitchen + Bar - Yaletown - VancouverResponded on 26 January 2025

    Hi Tania, Thank you so much for your feedback! I’m glad to hear you enjoyed the food and service. I completely understand your concerns about the cold and the noise on the patio, especially on a chilly night. We’re always looking for ways to improve comfort, and your comments will definitely be taken into consideration as we continue to enhance the outdoor experience. If you have any additional feedback or concerns please feel free to reach out to me personally at maia.holmes@earls.ca. I hope we’ll have the chance to welcome you back soon for another great meal—hopefully with a bit warmer weather next time! - Maia Holmes | Guest Experience Manager | Earls Yaletown
    

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