Earls Kitchen + Bar - Test Kitchen - Vancouver

Review summary

1. G

   Graham

   Vancouver

   15 reviews

   vip
   4.0

   15 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The new test kitchen menu items were fantastic and service was friendly and efficient.
   

   Is this helpful?

   Report
2. D

   Debra

   Vancouver

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Missing items on table and during each course. Did not see waiter often. Some prices to high for what you received. Portions size much smaller than previous. Lesser quality food when compared to other earls locations.
   

   Is this helpful?

   Report
3. L

   Len

   Vancouver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the best experience last night! Arrived to our table set with bubbles and a birthday card for my friend and had a lovely host seat us. Our server Asad was so fun, attentive, and friendly! He also gave us great recommendations. The AGM Caelan was also amazing! He was very hospitable and brought in a welcoming energy. The bar manager Colton made amazing drinks and brought in the most energetic and fun vibe! Overall, the service was impeccable and the atmosphere was out of this world. + try the banana cream pie (the best pie I’ve ever tried - please keep it on the menu)
   

   Is this helpful?

   Report
4. C

   Christine

   Vancouver

   13 reviews

   vip
   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had the New Deluxe Burger which was excellent, but the onions were not caramelized as described. The fries were hot , which is always appreciated. Our server was fantastic, and also thanked me for pointing out the onions! I like that the coffee arrived in a nicer mug on a saucer - nice touch!
   

   Is this helpful?

   Report
5. B

   Bababooey

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earl's Test Kitchen is one of our go-to restaurants when we come to Downtown Vancouver. The menu is constantly updated with new items, as it is a test kitchen. The staff are amazing, as is the food!
   

   Is this helpful?

   Report
6. T

   Thomas

   Palm Springs

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Handled our large party fabulously. Food and drinks were great!
   

   Is this helpful?

   Report
7. K

   Krishna

   Vancouver

   26 reviews

   vip
   2.0

   26 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I was very disappointed with the entire experience tonight. I booked a reservation weeks in advance and requested a booth in the lounge. Upon arrival it was a very busy evening and I didn't mind waiting a little extra time to be seated. The hostess told me it would be five minutes. About 20 min later, I checked in again and was told the same. Finally we were taken to a high top in the lounge, with chairs that would be difficult for my elderly Mom to manage. I asked if we could move. We then stood awkwardly for another 10 minutes, then seated at low chairs in the dining room with plants hanging over the table. I didn't realize a booth was such a difficult request. Finally after another 10 min we got a booth. The server Ruban was polite. My chicken Kung pao arrived cold and I advised him immediately. No manager came by to discuss so I assume they were not advised the dish was sent back. The second dish was warmer but not as hot as I like. My Mom ordered ribs with fries and coleslaw. She was disappointed the ribs were sitting directly on top of the fries which made them soggy and the coleslaw was warm. It was difficult to cut the ribs while sitting on the fries. She advised Ruben and no manager called. We paid and left unhappy.
   

   Earls Kitchen + Bar - Test Kitchen - VancouverResponded 6 days ago

   Hello Krishna, We very much appreciate the time it took you to give us this valuable feedback and I wanted to express my deepest apologies! I can assure you my team will be made aware immediately so we are able to create a change. Furthermore, I'd love for you to consider giving us the opportunity to show you the level of service & hospitality we're capable of which you should have received the first time. I'd like to offer you $100 credit with our restaurant for the next time you dine in. Please let me know if a specific date & time work well for you and I'll gladly input your reservation and personally ensure you are well looked after! My hope is to earn the trust we so carelessly lost back and that we see you for many enjoyable visits in the future. morez.naraghi@earls.ca
   

   Is this helpful?

   Report
8. D

   DAVE

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service will definitely be back. Yummmmy
   

   Is this helpful?

   Report
9. A

   Andrea

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Angry lettuce wraps flavourless; my tortellini bland, no fresh pepper or parmesan when served, friend’s noodle dish was good.
   

   Is this helpful?

   Report
10. k

    keri

    Vancouver

    72 reviews

    vip
    4.0

    72 reviews

    Dined on 8 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The food was good, I was a little disappointed with the size of the chicken breast on my salad, but it all tasted delicious. Our server was excellent it was busy and they did not rush us during our lunch.
    

    Is this helpful?

    Report