Earls Kitchen + Bar - London

Review summary

1. E

   Earl

   Toronto3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Not one of my top 10 restaurants but hadn’t been there for 5 years, so decided to try again. Had steak frites - expensive and disappointed that the fries are cheap frozen fries vs fresh, high top tables are uncomfortable and tight for 6 adults. Very noisy and difficult for normal conversation. Probably won’t go back again. Staff very friendly so this was a bonus.
   

   Earls Kitchen + Bar - LondonResponded 5 days ago

   Hi Earl, Thank you for taking the time to leave a review of your experience at our restaurant. We apologize for the negative experience you received, as we always strive to provide excellent and efficient service to our guests. We will definitely take your feedback into consideration as we continue to work hard to improve. It would be great if we could chat over email - josh.munoz@earls.ca, I look forward to hearing from you! Best regards, Josh Munoz - General Manager
   

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2. N

   Nicole

   London3 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was really tasty and well presented. A lot of choice for different palates.
   

   Earls Kitchen + Bar - LondonResponded 2 days ago

   Hi Nicole, A huge thank you for the amazing 5-star review! Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Best regards, Josh Munoz - General Manager
   

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3. A

   Alberto

   Toronto2 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My Salmon coming over cooked..but they changed..but it's not 100% ok...
   

   Earls Kitchen + Bar - LondonResponded 5 days ago

   Hi Alberto, Thank you for telling us about your recent experience. We are sorry to hear that you did not feel that your experience was up to standard. I would love the opportunity to make things right. If you could please email me directly at josh.munoz@earls.ca that would be greatly appreciated. Hoping to hear from you soon. Best regards, Josh Munoz - General Manager
   

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4. D

   Donna

   Toronto3 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff all seem to be happy working here! Easy to make last minute reservations. I ordered a variant of a meal and was pleased they could accommodate me. Steak cooked to perfection. Ambiance is warm and energetic.
   

   Earls Kitchen + Bar - LondonResponded 5 days ago

   Hi Donna, Thank you for the generous 5-star review! Your feedback is invaluable to us. We're dedicated to elevating your experience even further next time. Best regards, Josh Munoz - General Manager
   

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5. SC

   SueC

   Toronto3 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. Everything she recommended was perfect and it was a great meal!
   

   Earls Kitchen + Bar - LondonResponded 2 days ago

   Hi Sue, A huge thank you for the amazing 5-star review! Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Best regards, Josh Munoz - General Manager
   

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6. OT

   OpenTable Diner

   Toronto1 review

   3.0

   Dined on 3 March 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Mains a little disappointing. Old menu was better. Didn’t think shoestring fries as a side was a thing. Dessert was great Service was great
   

   Earls Kitchen + Bar - LondonResponded on 4 March 2025

   Hi, Thank you for telling us about your recent experience. We are sorry to hear that you did not feel that your experience was up to standard. I would love the opportunity to make things right. If you could please email me directly at josh.munoz@earls.ca that would be greatly appreciated. Hoping to hear from you soon. Best regards, Josh Munoz - General Manager
   

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7. M

   Michelle

   Toronto3 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had absolutely amazing 2nd experience here service was phenomenal and the food is amazing! The booth tables are a little small but that is the only suggestion I might make!
   

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   Earls Kitchen + Bar - LondonResponded on 3 March 2025

   Hi Michelle, A huge thank you for the amazing 5-star review! Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Best regards, Josh Munoz - General Manager
   

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8. S

   Steve VIP

   Toronto30 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I’m happy to see the Wagyu Beef Oshi Press steak and sushi is still available - this is an excellent menu item. As usual, the service was excellent. Two of my favourite staff members served us; it was a wonderful birthday dinner.
   

   Earls Kitchen + Bar - LondonResponded on 3 March 2025

   Hi Steve, A huge thank you for the amazing 5-star review! Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Best regards, Josh Munoz - General Manager
   

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9. K

   Kate

   Toronto1 review

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service, drinks and food! thank you for a great experience.
   

   Earls Kitchen + Bar - LondonResponded on 28 February 2025

   Hi Kate, Thank you for the generous 5-star review! Your feedback is invaluable to us. We're dedicated to elevating your experience even further next time. Best regards, Josh Munoz - General Manager
   

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10. S

    Sarah

    Toronto1 review

    2.0

    Dined on 23 February 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    Steak was made wrong asked for medium well - it was bleeding on plate Ordered ginger ale and got apple juice No taste to roast beef sandwich Way to loud Server was inexperienced, not attentive to needs, could not hear,l what he was saying Celebrated birthday - no complimentary dessert for birthday girl after spending $400+ on bill Asked for salt and pepper - took 15 mins to get Sangria had no fruit in it
    

    Earls Kitchen + Bar - LondonResponded on 24 February 2025

    Hi Sarah, Thank you for taking the time to leave a review of your experience at our restaurant. We apologize for the negative experience you received, as we always strive to provide excellent and efficient service to our guests. We will definitely take your feedback into consideration as we continue to work hard to improve. It would be great if we could chat over email - josh.munoz@earls.ca, I look forward to hearing from you! Best regards, Josh Munoz - General Manager
    

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