Earls Kitchen + Bar - Richmond

Review summary

1. N

   Nancy

   VIP

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been a regular client for over 25 years and it's going to remain one of our favourite places! Food and ambience is great but most of all we love the service, most of all, Amanda! We're practically family now! Thanks!
   

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2. S

   Susan

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience and outstanding food selection Great customer service
   

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3. K

   Kathren

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Unfortunately when we arrived to the restaurant the hostess told me she’d did not have my reservation not sure what happened as j had a confirmation
   

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4. a

   aj

   VIP

   Vancouver

   226 reviews

   5.0

   226 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from Olivia and great food. Made sure my food was gluten free .
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Aj, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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5. A

   Alexander

   Vancouver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   We ordered a medium-well steak, but it came out rare. Clearly, the kitchen has its own interpretation of “medium-well” or just doesn’t care. Maybe they think we enjoy guessing games with our food. Then came the real kicker. We had a reservation for 5 PM, and they kindly informed us that the table was ours for a whole two hours. How generous! It felt like we were renting the table instead of dining at a restaurant. Sure, I get that it’s the weekend, and they want to turn tables, but last I checked, the pandemic restrictions were over. No one’s limiting how many people can be in the building anymore. We settled in, but just as we were starting to relax, a young woman with an iPad popped by to remind us our time was almost up. How thoughtful. The funny part? I looked around and saw plenty of empty tables. The place wasn’t packed—it was windy outside, and people clearly had better things to do than dine out. So why were they rushing us? We’re not exactly loitering in a food court. Annoyed, we left. Here’s some advice: if your restaurant isn’t busy, maybe don’t rush your customers out like it’s Black Friday at a discount buffet. Nothing screams, “We don’t need your business,” like pressuring people to leave when half the tables are empty. It’s not a great look, and no one wants to eat at a place that feels deserted anyway. In my business—Canada’s largest car service company (bigger than even the dealerships, thank you very much)—we understand appearances matter. During rare slow times, we make sure our shop looks busy. Heck, we even park one of our own cars in the service bay if needed. Why? Because no one trusts a business that looks like it’s going under. A little common sense goes a long way. Restaurants shouldn’t treat their tables like arcade games, with timers ticking down until someone else gets a turn. You’re not just serving food—you’re creating an experience. Try acting like you care next time.
   

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6. T

   Taylor

   Vancouver

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great selection for happy hour and wasn’t as busy as expected for a Saturday
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Taylor, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

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7. K

   Karen

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was fantastic and friendly staff!! Always enjoy the food and people at Earls!
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Karen, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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8. D

   Douglas

   VIP

   Vancouver

   17 reviews

   4.0

   17 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service from the reception desk to the servers. Disappointed to see that the chicken Parmeson is no longer on the menu. It was a favorite. Servers (maria-999) and others who pitched in when needed were fantastic. Food was excellent, we shared he seafood platter and tried a new menu item (steak and sushi) both very good. All in all a great evening as always!
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Douglas, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. I hope there is something else on menu that will become a new favourite! We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

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9. J

   Janice

   Vancouver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our son’s 19th Birthday and all the staff acknowledged his birthday, this made it very special for him. Food was excellent and staff were awesome!! Thanks you Earls.
   

   Earls Kitchen + Bar - RichmondResponded 5 days ago

   Dear Janice, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond with Megan! It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

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10. R

    Rojann

    Vancouver

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    They have great service, great staff and great food 👌
    

    Earls Kitchen + Bar - RichmondResponded 5 days ago

    Dear Rojann, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
    

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