Earls Kitchen + Bar - King West

Review summary

1. I

   Isa

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Everything was perfect. Just my table was located close to the back door, and always that is door opened I got cold, but overall is a nice place.
   

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2. S

   Shaundell

   Toronto

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was lovely! Food was great and the new location is both beautiful and convenient!
   

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3. T

   Terence

   Toronto

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very friendly restaurant. Great food and great staff. A young group who treated we seniors very well. As with most restaurants that we have dealt with these days, the prices are high (particularly the wine selection) but the quality of the food (and the wine) makes up for that. It was our first visit to the restaurant and we thoroughly enjoyed the experience!
   

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4. A

   Avery

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 4

   Calamari was a million times better than the service unfortunately
   

   Earls Kitchen + Bar - King WestResponded 3 days ago

   Hi Avery, While I’m thrilled to hear that you enjoyed our calamari, I am truly sorry to hear your service experience came up short. I know you had joined us to enjoy the game, which we LOVE, and it matters to me that guests can reliably expect a top shelf experience on *every* front when they dine with us at Earls King West. At your convenience, I would like to look into what happened so that I can make sure its never repeated. If open to sharing details about your service experience, I can be reached directly at amanda.gibbs@earls.ca. I would be grateful for the chance to invite you and a guest back for a game night experience, on us, to show you how we learned from your feedback and improved. I sincerely look forward to making things right, Best, Amanda G., Guest Experience Manager
   

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5. Y

   Yamini

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! The staff is super friendly and the food is always good.
   

   Earls Kitchen + Bar - King WestResponded 7 days ago

   Hi Yamini, Thank you so much for your glowing review! I am so glad to know that we’ve been able to deliver the perfect experience every time. Knowing that our team made your visit special—and that the food, service, and ambience was exactly your vibe—really means a lot to us. 😊 As a valued guest, you’ve become a part of the Earls family, and we couldn’t be more grateful for your trust. If you ever have any ideas on how we can make your visits even more exceptional, I’d love to hear them. We’re always striving to exceed your expectations, please email me any time at amanda.gibbs@earls.ca. Looking forward to your next visit—thanks again for being such an incredible part of our Earls community! Warmly, Amanda G. Guest Experience Manager
   

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6. L

   Lyss

   Toronto

   1 review

   5.0

   1 review

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I went to Earl’s for my boyfriend’s birthday and everything was great. Our server Camille was quick and friendly, she made sure to let us know what was best to order and suggested wines that would pair well with our food choices. My boyfriend and I enjoyed our dinner and have made Earl’s our go-to for date nights!
   

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   Earls Kitchen + Bar - King WestResponded 3 days ago

   Hi Lyss, I’m so happy you chose Earls King West to celebrate your boyfriend’s birthday! I am ecstatic to hear Cam took such great care of you both, and helped make the night special with on-point recommendations. And knowing we’ve become your go-to for date nights?! That means the world! In your rating, I notice service didn’t quite hit a home run the same way as the other aspects of your experience. We're eager to learn and continue levelling up as a team-If willing to share, I’d love to hear where we can elevate your service experience so that the next is a truly exceptional one. I’d be grateful for your thoughts, my direct email is amanda.gibbs@earls.ca. Thank you again, we can’t wait to welcome you both back for another unforgettable night! Best, Amanda G., Guest Experience Manager
   

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7. S

   Stephen

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on 5 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great vibe - chill if you are looking for a place to have conversation, great Earls quality you expect
   

   Earls Kitchen + Bar - King WestResponded 7 days ago

   Hi Stephen, Thank you so much for sharing your experience with us! We’re thrilled that you felt the chill vibes at Earls King West—it’s exactly what we aim for. Your feedback is incredibly valuable to our team, we’re always looking for ways to elevate the experience even further. If there's any way we could have made your visit a 5-star home run, I would be grateful to hear your insight. I’m committed to making every visit better than the last, and I’d love to make your next night at Earls King West one that's unforgettable. Please email me any time, you can reach me directly at amanda.gibbs@earls.ca. Looking forward to welcoming you back, and thank you again for your wonderful feedback! Warm regards, Amanda G. Guest Experience Manager Warmly, Amanda G. Guest Experience Manager
   

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8. M

   Michelle

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   thanks for the excellent service ! really appreciate it!
   

   Earls Kitchen + Bar - King WestResponded on 4 February 2025

   Hi Michelle, Thank you for your kind words! I am so glad you enjoyed your service experience with us at Earls King West. On behalf of the entire team, we sincerely look forward to welcoming you back again soon. Warmly, Amanda G., Guest Experience Manager
   

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9. N

   Nikki

   Toronto

   1 review

   1.0

   1 review

   Dined on 2 February 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   The food was garbage... For chicken Alfredo ..mthe sauce was watery and noodles weren't cooked properly....went on my first date there and he wasn't even impressed . I asked to speak with the manager...he came over ..."yelled' I am JUSTIN THE NIGHT MANAGER, WHATS UP? So i tell him about the food and it seems he didn't care... But thank God for Alisha ...my server...she was GREAT ..SHE UNDERSTOOD ME ...SHE tried to get my food right second but again the kitchen messed it up .. And when my meal came back the second time my chicken was cold ..I will NEVER GO BACK TO THIS LOCATION... ITS LOUD...DARK....JUST NOT CHILL....TABLES WERE COLD...THEN TO TOP OT ALL OFF ..AS I WAS LEAVING THE HOST AT THE FRONT WAS TAKING SNAPCHAT PICTURES..SMH...NEVER AGAIN.... DISAPPOINTMENT...ITS SO SAD...
   

   Earls Kitchen + Bar - King WestResponded on 3 February 2025

   Hi Nikki, I sincerely apologize for your experience at Earls King West. It is clear we fell short in a number of ways, from enjoyment of your food, handling of guest experience, and professionalism on leaving. I completely understand your upset. We did not meet the standard that we as a team hold ourselves to, and that guests can expect every time they dine with us at Earls King West. I would like to assure you this has been flagged with our entire team to investigate. As a first step, I would be grateful to offer you a redemption experience for you and a guest to have the flawless visit you deserved, fully on the house. Please email me at amanda.gibbs@earls.ca to set up a date that works for you and to speak further about your latest experience. Best, Amanda G., Guest Experience Manager
   

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10. S

    Sarah

    Toronto

    7 reviews

    5.0

    7 reviews

    Dined on 2 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great! Perfect for a vegetarian, and for my parents - we all had something we enjoyed, in a lovely atmosphere
    

    Earls Kitchen + Bar - King WestResponded 3 days ago

    Hi Sarah, I am so glad Earls King West was the perfect fit for both you and your parents! I know I speak for the entire team in saying that your review made our day-Our plant based menu is something we take a great deal of pride in as a team, so it's great to hear that it resonated with you as well. And enjoying it all in a beautiful atmosphere? We love to see it!! We truly look forward to hosting your family for another incredible meal sometime soon (..did someone say "Vegan Hunan Kung Pao"? Yes, please!) Cheers, Amanda G., Guest Experience Manager
    

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