Earls Kitchen + Bar - Brentwood

Review summary

1. R

   Regina

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Earls at Brentwood as everything is wonderful from parking availability to great food and ambience of the restaurant. The Manager Brett always finds a way to make us feel welcome and appreciated. Because of that, we always make it a point to support this Earls! Keep up the good work guys!! We are so lucky to have you in Brentwood! Regina Wagner
   

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2. E

   Eda

   Vancouver

   4 reviews

   vip
   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a cozy dinner to celebrate a birthday! The service and food were excellent. Great place to meet up with family and friends for dinner. Parking is convenient as well. Can’t say how great the staff were. Friendly and the service was better than many restaurants of similar size. I highly recommend this restaurant and location.
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Eda, Thank you so much for the kind words! We're so happy to hear that your birthday celebration was a success and that both the food and service exceeded your expectations. We take pride in providing a warm, welcoming atmosphere, and it’s wonderful to know our staff made such a positive impact on your experience. We're also glad you found the parking convenient! Your recommendation means a lot to us, and we look forward to welcoming you and your loved ones back soon for another great meal and memorable time. Cheers, Nadine Leach Assistant Guest Experience Manager
   

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3. k

   krista

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing from all staff. It was a really lovely brunch. The only negative was the salad was mostly just lettuce and hardly any dressing.
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Krista, Thank you so much for sharing your feedback! We're thrilled to hear that the service was amazing and that you had a lovely brunch overall. We truly appreciate your comments about the salad, and we're sorry to hear it didn't meet your expectations. We'll definitely pass along your feedback to our kitchen team to ensure we're hitting the mark with every dish. We hope to welcome you back soon and provide a perfect experience next time! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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4. S

   Saba

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food quality, service speed and ambience. My favourite place for a weekend brunch
   

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   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Saba, Thank you for the fantastic review! We’re so glad to hear that you enjoy the food, service, and ambiance during your weekend brunches with us. It’s always great to know we’ve become one of your favorite spots. We can’t wait to welcome you back for many more delicious brunches in the future! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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5. N

   Nikki

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food, service was top notch. We went for birthday brunch for our mom. They did not disappoint us brought her dessert with candle and also extra dessert for us to share. Have not seen this anywhere else since before Covid. Place is very clean and vibrant. I will definitely go back again.
   

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   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Nikki, Thank you so much for the wonderful review! We’re so glad to hear that your mom’s birthday brunch was such a memorable experience. It’s great to know that both the food and service exceeded your expectations, and we’re thrilled we could make her celebration extra special with a dessert and candle. We take a lot of pride in keeping our space clean and vibrant, and we’re happy that added to your experience. We look forward to welcoming you back again soon for another great visit! Best wishes, Nadine Leach Assistant Guest Experience Manager
   

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6. D

   Dr. Rahim

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went for a bday dinner. Food was not good. 2 salmon dishes we over cooked and full of bones. Sadly enough ended up swallowing the bones. And then the manager made me feel like making it up. Sadly disappointed.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Dr. Rahim, I'm really sorry to hear about your disappointing experience with us, especially during such a special occasion. Overcooked salmon and bones in the dish are definitely not the standard we aim for, and we sincerely apologize for that. Your safety and satisfaction are our top priorities, so we take your feedback very seriously. We also regret that you didn't feel supported by our manager. This is certainly not the impression we want to leave our guests with. If you're open to it, please feel free to reach out to me directly (antonella.barba@earls.ca) so I can address your concerns in more detail so I can pass the feedback along to my entire team. Thank you, Antonella Barba Guest Experience Manager
   

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7. S

   Sydney

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined here and had the pleasure of being served by Alice. From the moment we were seated, Alice made our evening truly delightful. She was incredibly lovely and attentive, ensuring we had everything we needed throughout our meal. Alice went above and beyond to accommodate our requests, making sure every detail was perfect. Her cheerful and fun demeanor added a special touch to our dinner, making it a memorable experience. She had a wonderful sense of humor and was genuinely interested in making our evening enjoyable. Her knowledge of the menu and her helpful recommendations were spot on, enhancing our dining experience. Alice’s exceptional service and warm personality truly set her apart. We couldn’t have asked for a better server and look forward to dining with her again soon.
   

   Earls Kitchen + Bar - BrentwoodResponded 1 day ago

   Hi Sydney, Thank you so much for sharing such a thoughtful review! We're thrilled to hear that Alice made your dining experience truly special. It's wonderful to know that she was attentive, accommodating, and brought a fun, cheerful energy to your evening. We’re also glad her menu recommendations helped elevate your meal. Alice is truly a gem, and we’ll be sure to pass along your heartfelt thanks to her. We can’t wait to welcome you and your team back again soon for another great experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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8. G

   Giovanni

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff and great food. We will definitely be going back.
   

   Earls Kitchen + Bar - BrentwoodResponded 6 days ago

   Hi Giovanni, Thank you for your wonderful review! We're so glad to hear you enjoyed the food and the service. Our team will be thrilled to know they made such a positive impression. We can’t wait to welcome you back for another great experience! Best wishes, Nadine leach Assistant Guest Experience Manager
   

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9. D

   Dean

   Vancouver

   17 reviews

   vip
   5.0

   17 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food as always. I really enjoy this earls.
   

   Earls Kitchen + Bar - BrentwoodResponded 6 days ago

   Hi Dean, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

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10. L

    Leonardo

    Vancouver

    7 reviews

    2.0

    7 reviews

    Dined on 19 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Prices have skyrocketed at this place. On top of that the wine used to be 6 and 9 once option Now it's 5 and 8 and more expensive. People who help serving / attending tables are constantly stopping every 5 minutes and asking if everything is OK. It's very annoying and when you need them they're not available or take all your napkins and don't replace with new ones. Then come back with so many napkins ... what a waste. I won't come back. Too much money for this type of service.
    

    Earls Kitchen + Bar - BrentwoodResponded 6 days ago

    Hi Leonardo, Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet expectations. We understand how frustrating it can be when prices increase and the service doesn’t feel consistent. We appreciate your comments about the frequent check-ins and will make sure to address this with our team to ensure a more balanced approach. Regarding the napkins, we’ll work on making sure that doesn’t disrupt your experience in the future. We would love to welcome you back for a redemption experience to make this matter right. Please email our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) to set a date and time that works best for you. Best regards, Nadine Leach Assistant Guest Experience Manager
    

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