Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. S

   Sheryl

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   They ran out of food. No chips to go with tacos. My roll on my burger was stale. Nice restaurant, nice waiter but I will never go back.
   

   Is this helpful?

   Report
2. S

   Susan

   Greater Boston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was extremely friendly. Totally enjoyable:)
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hi Susan, thank you for taking the time to leave us a review. We are honored to have earned your trust and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
3. k

   kristin

   Greater Boston

   11 reviews

   vip
   4.0

   11 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great. Service was great. Was very disappointed that they didn't have mimosas. We had the brunch planned in the city for months along with a hotel.
   

   Is this helpful?

   Report
4. JK

   JoeK

   Hawaii

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Great environment! Fantastic food and drinks. Would have been 5 star if our server paid more attention to our large party.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hello Joe, thank you for taking the time to leave us a review. We are excited to know you enjoyed your food and drinks during your most recent visit. We are sorry to know you did not have impeccable service and we will be following up with our team promptly. In the meantime, during your next visit, I would love to meet you in person and ensure everything goes perfectly. I can be reached best via email at sarah.rosenstein@earls.ca and hope to see you soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
5. K

   Keri

   Greater Boston

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience. Our server Paul was the absolute best - all of his suggestions were spot on. We had a great night and we’ll be back!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hi KAC1114, Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience at Earls Kitchen + Bar - Boston - Prudential Center. It's fantastic to know that our team's suggestions were spot on and that the night was a great one for you. Your kind words mean a lot to us and we're looking forward to your next visit. Best Regards, The Management Team
   

   Is this helpful?

   Report
6. m

   mickig

   Greater Boston

   8 reviews

   vip
   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I was really looking forward to the shrimp thing I used to have but it wasn’t on the menu;( The tuna bowl was very good It was my anniversary and Will brought me a rose and thank me for celebrating with them. That was just the best ever !!!!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Hello and thank you for your kind words about our team and restaurant. We are honored you chose us to celebrate your anniversary. Our team looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

   Is this helpful?

   Report
7. M

   Mani

   Los Angeles

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   A lot of vegetarian options removed from the menu, including crispy tofu sushi tacos and impossible burger. The food was cold.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 2 days ago

   Hi Mani, thank you for taking the time to leave us a review. I am truly sorry to hear some of your favorite items have been removed from the menu in addition to your food being cold. Please know this is unacceptable at any Earls and I will be immediately addressing it with my team. If willing, I would love to invite you back to help you find some NEW items you might love and ensure all of your food comes out perfectly. I can be reached best via email if you would like to rebook at sarah.rosenstein@earls.ca I look forward to hearing from you soon. Cheers, Sarah Rosenstein- Restaurant Manager
   

   Is this helpful?

   Report
8. J

   Julia

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From beginning to end a lovely dining experience! Food was so……good . We had the sea bass which was cooked to perfection. Fun cocktails! If you are looking for something quite ….this is not the place for you!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Thanks for visiting us, JuliaM! We're thrilled to hear that you enjoyed your dining experience at Earls Kitchen + Bar - Boston - Prudential Center. It's great to know that our food met your expectations and that you loved the sea bass! We're also glad you enjoyed our fun cocktails. We appreciate your feedback and look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. M

   Mark

   Greater Boston

   37 reviews

   4.0

   37 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Earl's is on the more expensive side for a place like this. Sure, it's Back Bay, but still. While food prices have increased generally, it seems like they've increased more than average here. I've visited many times over the last several years, so the pricing was a little surprising. My Southwestern Salad was very good, as was the Clam Chowder appetizer. My mate's steak and sushi was only "Ok" according to him (overcooked steak and the sushi was in fact more cooked than he expected. Perhaps sushi should not be put under the warming lights?) This is also a loud place. A great energy, especially for the younger crowd. Bring your noise-canelling hearing aids if you are older. I like Earl's, but the pricing will make me think twice before returning too soon.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded today

   Hello Mark, Thank you for your feedback on your visit. We're glad you enjoyed our Southwestern Salad and Clam Chowder appetizer. We apologize for the overcooked steak and the inconvenience it may have caused. We appreciate your honesty about our noise level and will consider your feedback. If you're comfortable sharing more details about your experience, I'd love to for you reach out via email to me at sarah.rosenstein@earls.ca Best, Sarah Rosenstein Restaurant Manager
   

   Is this helpful?

   Report
10. J

    Janissa

    Greater Boston

    3 reviews

    vip
    5.0

    3 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter Brandon was amazing. He was knowledgeable on the food and drinks, never had us wait too long in between drinks, apps and entrees and was so kind!
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded today

    Hey, thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had an amazing experience with our service. We always aim to provide the best possible service to our guests and it's great to hear that we hit the mark during your visit. We're glad you enjoyed our food and drinks, and we'll definitely keep the good things we've learned about our service to our team. We look forward to serving you again soon!
    

    Is this helpful?

    Report