Earls Kitchen + Bar - Banff

Review summary

1. M

   Mena

   VIP

   Hawaii

   2 reviews

   1.0

   2 reviews

   Dined on 2 January 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Food was extremely dry and underwhelming. Used to love Earls years ago. Quality has gone down significantly. Would not recommend to anyone.
   

   Earls Kitchen + Bar - BanffResponded 1 day ago

   Mena, thank you for taking the time to leave us some feedback. I am very sorry to hear that your food was dry and underwhelming, I can assure you this is not our usual standard, I would love to follow up with you and make things right. If you find the time, please reach out to me via email at steven.sachkiw@earls.ca
   

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2. B

   Borna

   Calgary

   1 review

   4.0

   1 review

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We thought the service and food was good. However, we wanted to order items from the Happy Hour menu and we couldn’t, because we had made a reservation. Our host seated us upstairs, so we requested to be seated elsewhere. We appreciate that you accommodated us, but what’s the point of making a reservation if you are excluded from the Happy Hour?
   

   Earls Kitchen + Bar - BanffResponded 1 day ago

   Thank you very much for leaving us a 4 star review Borna! We are glad to hear that you enjoyed both the food and service. I apologize for the confusion about Happy Hour. We only offer the Happy Hour in our main level Lounge, which we do not take reservations for, we appreciate you joining us during the holiday season.
   

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3. A

   Angela

   VIP

   Seattle

   10 reviews

   3.0

   10 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our server was a mess - he took our order and couldn’t figure out how to open the bottle of wine so took it to the bartender to pre-open it and even then he couldn’t figure it out. He poured a taste and never poured more - we had to. Then he came back to take our order a second time and realized he already had but didn’t put it in. He really struggled when we didn’t have hard orders to fill. Food was great but he was a mess.
   

   Earls Kitchen + Bar - BanffResponded 1 day ago

   Angela, thank you for taking the time to leave us feedback in regards to experience. Although I am glad to hear that the food was great, I am concerned to hear about the service you received. I can assure you this is not our usual standard and I would love to follow up via email if you have the time. Please feel free to reach out to me at steven.sachkiw@earls.ca
   

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4. s

   shelley

   Calgary

   6 reviews

   3.0

   6 reviews

   Dined on 30 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Really disappointed in the meal. Our server was attentive, the ambiance was to be expected for a family restaurant but the food was sub par at best. Steak had to be returned to the kitchen as it was cold and raw in the middle. Chicken sandwich - sourdough bread was overcooked and extremely hard to bite into. Both meals were just not Earl’s standard.
   

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5. J

   Janice

   Edmonton

   1 review

   3.0

   1 review

   Dined on 30 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Very noisy and music too loud. Not relaxing vibe.
   

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6. R

   Rachel

   E. Tennessee

   3 reviews

   5.0

   3 reviews

   Dined on 23 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was by far one of our favorite meals while staying in Banff. The food was delicious, the drinks were great, and our server Hash was so engaging. We would highly recommend this place to our friends and anyone else that is visiting the area. We would definitely come back if we’re lucky enough to visit the area again!
   

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7. J

   Jay

   VIP

   Calgary

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Incredibly slow food service for a restaurant at 20% capacity. Great service from our server though.
   

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8. N

   Nish

   VIP

   Calgary

   19 reviews

   5.0

   19 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Adam was our server and he was exceptional!! So attentive and making sure everything from beginning to end was perfect. The food is always great and love coming back. Will definitely ask for Adam’s section the next time we are there!!
   

   Earls Kitchen + Bar - BanffResponded on 1 December 2024

   Thank you so much Nish for taking the time to leave us a fantastic review! We are so glad to hear that Adam went above and beyond during your visit, we will be sure to recognize him amongst the team! Its great to hear that you always love the food, and we cant wait to see you again soon in Adam's section!
   

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9. N

   Nick

   VIP

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful views on the 2nd floor and awesome service from the staff. We will definitely return!
   

   Earls Kitchen + Bar - BanffResponded on 27 November 2024

   Thank you very much Nick for taking the time to leave us a 5 star review, we are glad to hear that you enjoyed the views from the 2nd floor, and awesome service! We look forward to seeing you again next time!
   

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10. D

    Darcy

    Calgary

    4 reviews

    5.0

    4 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Service was top notch, the food was fresh and delivered in a timely fashion
    

    Earls Kitchen + Bar - BanffResponded on 22 November 2024

    Thank you very Much Darcy for the great review. We are super glad to hear that the service was top notch, and that you received fresh food in a timely manner. We hope to see you again in the future.
    

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