Earls Kitchen + Bar - Assembly Row

Review summary

1. K

   Kevin

   Greater Boston4 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Good food but very slow service and loud atmosphere
   

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2. OT

   OpenTable Diner

   Greater Boston3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Really liked the set up and decor and the food was great! Very loud in the dining area, though. There was 3 times during the hour we were there that plates/glass were dropped and shattered in the dining room by staff carrying too much. Lots of staff bustling around, but it was hard to get attention from our server. Also, server seemed not sure of ingredients in items on the menu and gave some inaccurate info. We have food allergies, so it was important for our server to be knowledgeable. This is not a date night spot for you and your partner to catch up on a long week.
   

   Earls Kitchen + Bar - Assembly RowResponded 1 day ago

   Hello! Thank you for taking the time to write us a review regarding your last experience with us. I'm so sorry to hear we were not able to provide 5/5 star service & food quality. I would love to do whatever I can to make it up to you and your guests. Please email me directly at gpapove@earls.ca Kind regards-
   

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3. OT

   OpenTable Diner VIP

   Greater Boston9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal. And excellent, friendly service. Loved the restaurant menu
   

   Earls Kitchen + Bar - Assembly RowResponded 2 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed your meal and our service at Earls Kitchen + Bar - Assembly Row. It's always a pleasure to know that our guests appreciate our menu and the way it's presented. We strive to provide a wonderful dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon.
   

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4. B

   Betsy VIP

   Greater Boston2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely server and great food. Everyone was positive!
   

   Earls Kitchen + Bar - Assembly RowResponded 3 days ago

   Thanks for visiting us, Betsy! We're thrilled to hear that you enjoyed our food and service. We always strive to provide a positive dining experience for our guests at Earls Kitchen + Bar - Assembly Row. We appreciate your feedback and look forward to serving you again soon!
   

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5. D

   Daniel

   Greater Boston3 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bridget was awesome! She made our experience so memorable and amazing.
   

   Earls Kitchen + Bar - Assembly RowResponded 7 days ago

   Hello Daniel! Thank you for the fantastic review and the perfect rating! We're thrilled to hear that you had a memorable experience at Earls Kitchen + Bar - Assembly Row. It's always a pleasure to know that our efforts to provide exceptional service and delicious food have been appreciated. We hope to see you again soon for another amazing dining experience! Best wishes, Earls Management Team
   

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6. A

   Arturo

   Greater Boston2 reviews

   1.0

   Dined on 26 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   1st out of 5th time we’ve been here and it kinda sucked. 20-30min to get still water. Guacamole was brown on the 2nd request with no salt. Out of vegan food for my girlfriend. Sever did their best. It’s out of their control. But overall it was not able to deliver tonight. We can usually count on this place, but not tonight. Like they say, it’s the bad times that stick out.
   

   Earls Kitchen + Bar - Assembly RowResponded on 27 February 2025

   Hello Arturo, Thank you for taking the time to write us a review on OpenTable. I'm so sorry to hear the food quality was less than perfect, on top of that, having one of our main vegan options out of stock. Unfortunately, the supplier we get the patties from was out of stock; regardless, this should never be an issue. I see that you frequent us quite often, and I truly appreciate it. I would love to take care of your next experience whenever you decide to come in next. My email is gpapove@earls.ca, and my phone number is 305-989-1844. I look forward to meeting you. Kind regards-Gerry Papove-General Manager
   

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7. N

   Nick VIP

   Greater Boston2 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earl’s is always a great take! Great food, great service and great atmosphere.
   

   Earls Kitchen + Bar - Assembly RowResponded on 25 February 2025

   Thanks for the feedback, Nick! We're thrilled to hear that you enjoyed your experience at Earls Kitchen + Bar - Assembly Row. It's wonderful to know that our food, service, and atmosphere met your expectations. We strive to provide our guests with the best dining experience possible. We appreciate your support and look forward to welcoming you back soon!
   

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8. Y

   Yuka VIP

   Greater Boston6 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our waitress kept forgetting items we’d asked for and made multiple mistakes on our order. For the steak and sushi for $30, she asked us what kind of steak we wanted (the menu does not specify what the actual 4oz cut is) and upsold us
   

   Earls Kitchen + Bar - Assembly RowResponded on 1 March 2025

   Hello Yuka, We're truly sorry to hear about your experience at Earls Kitchen + Bar - Assembly Row. It's clear that we fell short in meeting your expectations, especially with regards to the service and food. We always strive to provide our guests with a memorable experience, and it seems we missed the mark during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to serve you better in the future, if you would like please reach out to kaitlyn.levine@earls.ca. Best regards, Earls Management Team
   

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9. K

   Ken

   Greater Boston5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Continued great experience. Our server Savannah was very attentive and personable. We will be back!
   

   Earls Kitchen + Bar - Assembly RowResponded on 1 March 2025

   Thanks for visiting us, Ken! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Assembly Row. Your kind words about our attentive and personable service are greatly appreciated. We're looking forward to welcoming you back soon! Cheers, Earls Management Team
   

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10. G

    Gabbi

    Greater Boston1 review

    5.0

    Dined on 22 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    10/10 experience. Great food, great people, great vibes
    

    Earls Kitchen + Bar - Assembly RowResponded on 1 March 2025

    Thanks for the feedback, Gabbi! We're thrilled to hear that you had a 10/10 experience at Earls Kitchen + Bar - Assembly Row. It's wonderful to know that you enjoyed our food, people, and vibes. We strive to provide a memorable experience for all our guests and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Cheers, Earls Management Team
    

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