Earls Kitchen + Bar - Assembly Row

Review summary

1. J

   Jackie

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the welcoming staff, to waitress Olivia and the food was exceptional. Thank you
   

   Is this helpful?

   Report
2. S

   Stanley

   Montreal

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Love Earl’s. Good ambiance, service and atmosphere space. Most of their food menu are great but would not recommend getting the Sushi. All and all good experience.
   

   Is this helpful?

   Report
3. C

   Carolyn

   Greater Boston

   108 reviews

   2.0

   108 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Ordered the tortellini with black truffle oil. The plain entree is $23 but we added shrimp for an additional $12 (I think...could be more). So you're basically paying for pasta with a few veggies in it. The shrimp were surprisingly large and there were 4 of them. The veggies were scarce and small. Also, a few stems only were in the smallish bowl. Service was excellent and the food came quickly, which would indicate that it was already made. It was lukewarm. I don't like boiling hot food, but a pasta dish should be hot. With tip, my total came to $55. I did not order a cocktail or even a soft drink so I paid $55 for a bowl of lukewarm tortellini with a few large shrimp. The restaurant was not busy and since I've been in the restaurant business before, I would've given them a pass if it had been busy. Not impressed and have no need to go back for awhile.
   

   Earls Kitchen + Bar - Assembly RowResponded 4 days ago

   Hi Carolyn, Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet expectations, especially regarding the temperature and portion of the tortellini dish. I completely understand your frustration, and I’ll be sure to share your comments with the kitchen team to improve consistency moving forward. It’s great to hear that you were happy with the service, though I understand that’s only part of the experience. Please reach out to me directly at nick.vitale@earls.ca for your next visit—I’d love to personally ensure you have a 5-star experience. We hope to have the chance to make it right! Best regards, Nick nick.vitale@earls.ca
   

   Is this helpful?

   Report
4. M

   Madeline

   Philadelphia

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was super busy so the food took a while but everything was great and our server was soooo sweet!!🩷
   

   Earls Kitchen + Bar - Assembly RowResponded 4 days ago

   Hi Madeline, Thank you for your understanding and kind feedback! We truly appreciate your patience, especially when we’re busier than usual. It’s great to hear that everything was worth the wait and that your server made such a positive impression. We’ll be sure to pass along your compliments to them! We’d love to have you back for an even smoother experience next time. Please feel free to reach out to me directly at nick.vitale@earls.ca before your next visit—I’m happy to assist in ensuring a 5-star experience for you. Looking forward to seeing you again soon! Best regards, Nick
   

   Is this helpful?

   Report
5. M

   Mike

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined on 12 November 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 5

   Menu was limited many items were out. Drinks were iced down, fiancée found a hair in her food.
   

   Earls Kitchen + Bar - Assembly RowResponded 4 days ago

   Hi Mike, Thank you for sharing your feedback. I am truly sorry to hear about the issues you encountered with the menu availability and the unfortunate situation with the hair in your fiancée's food. This is absolutely not the experience we strive for, and I sincerely apologize for the inconvenience. I’ll be addressing these concerns with our team to ensure that such situations are handled better in the future, and we make sure every dish meets our high standards. We would love to have the chance to make it right and provide you with a much better experience next time. Please feel free to reach out to me directly at nick.vitale@earls.ca for your next visit—I’m committed to ensuring you have a 5-star experience. Warm regards, Nick
   

   Is this helpful?

   Report
6. M

   Maria

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was awesome. Staff and food was great. I will be back in 2 weeks
   

   Earls Kitchen + Bar - Assembly RowResponded 4 days ago

   Hi Maria, Thank you for your fantastic review! We’re so happy to hear that you had a great experience with both the food and the staff. We can’t wait to welcome you back in two weeks and provide you with another awesome visit! If you need anything for your next trip, feel free to reach out to me directly at nick.vitale@earls.ca—I’ll make sure everything is perfect for you. Looking forward to seeing you again soon! Best regards, Nick
   

   Is this helpful?

   Report
7. J

   Jessica

   Greater Boston

   13 reviews

   5.0

   13 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always delicious here. The atmosphere is nice and the wait staff are extremely friendly.
   

   • 
   • 
   • 
   • 
   • 
   • 

   Earls Kitchen + Bar - Assembly RowResponded on 5 November 2024

   Thank you Jessica for your amazing 5-star feedback! It warms our hearts to know you had a wonderful time with us. We can’t wait to welcome you back for more delicious moments!
   

   Is this helpful?

   Report
8. L

   Lauren

   Greater Boston

   22 reviews

   5.0

   22 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous server & delicious food! Had a great dinner!!
   

   Earls Kitchen + Bar - Assembly RowResponded on 5 November 2024

   Thank you for your incredible 5-star feedback! We’re thrilled that you had such a positive experience. Your support inspires us to keep delivering our best!
   

   Is this helpful?

   Report
9. E

   Eric

   Greater Boston

   8 reviews

   2.0

   8 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Overpriced for the quality of the food Eggs Benedict was almost a hard boiled egg
   

   Earls Kitchen + Bar - Assembly RowResponded on 8 November 2024

   Hi, I’m sorry to hear that your visit wasn’t up to standard. We always aim to provide great service and delicious food, and I regret that we fell short this time. I’d love to make it up to you, so please reach out to me at nick.vitale@earls.ca, and I’ll work to ensure your next experience is much more enjoyable. We look forward to welcoming you back! Best regards, Nick Vitale, Manager
   

   Is this helpful?

   Report
10. t

    therese

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I eat at restaurant’s quite often. The waitress my friend and I had was awesome She was one of the best I have ever had Unfortunately I am not good with names so I do not remember her name All I know is she was terrific
    

    Earls Kitchen + Bar - Assembly RowResponded on 5 November 2024

    Wow, a 5-star rating! Your kind words energize our team and reaffirm our commitment to excellence. We can’t wait to have you back at Earls!
    

    Is this helpful?

    Report