DUO - Steak & Seafood

DUO - Steak & Seafood reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Ela

   San Francisco2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   I had an incredible experience at this restaurant during a previous stay at the Four Seasons, which is why we made a point to return for dinner—even though we were staying at a different hotel this time around. As expected, the service was outstanding. Our server went above and beyond, even making sure I could enjoy the Basque cheesecake, which wasn’t listed on the dinner menu. That thoughtful gesture was truly appreciated. However, the seating experience unfortunately fell short. We were placed at a table sandwiched between the staff water station (where dishes were also being cleared) and a busy staircase. The noise and constant foot traffic made it difficult to enjoy what we had hoped would be a quiet, romantic dinner. When asked if we were celebrating a special occasion, we said no—still, we didn’t expect to be seated in such a high-traffic, disruptive area. To be honest, that particular table probably shouldn’t exist. Although the manager did stop by to check on us and we chose not to raise a fuss at the moment, the setting definitely impacted the overall experience. Having previously dined here for both breakfast and dinner during our last stay at the Four Seasons, this visit felt like a disappointment. It makes me wonder if seating priority is given to in-house guests. If that’s the case, I understand—but it does make us hesitant to return unless we’re staying at the property again.
   

   1 person found this helpful

2. B

   Bret

   Vancouver5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place! Great service and food. Friendly staff, just a bit windy on the day we went.
   

   1 person found this helpful

3. K

   Kimberly VIP

   Hawaii1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great experience for our group. Food was outstanding. Beau was a great server and very knowledgeable.
   

   1 person found this helpful

4. J

   Juliana

   Hawaii3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great, thanks again to our server Timmy.
   

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   1 person found this helpful

5. J

   Josh

   Des Moines1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food in a spectacular setting. The food from apps to entrees was full of flavor. Would definitely make a trip back to this restaurant when in Maui again.
   

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6. Q

   Quency

   Hawaii1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was exceptional, the food was flavorful and fresh, the drinks were super good and the ambience was great. We loved watching the sunset and fire dancer right after dinner.
   

   DUO - Steak & SeafoodResponded 5 days ago

   Aloha Quency, We are delighted you had a wonderful dining experience and that the service was exceptional. We hope to welcome you back soon! Warm regards, Tom Kneeland DUO Assistant General Manager
   

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7. V

   Victoria

   Cleveland1 review

   5.0

   Dined on 2 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner on our wedding night…………………………………………
   

   DUO - Steak & SeafoodResponded 5 days ago

   Aloha Victoria, Thank you so much for joining us on your wedding night and trusting us with such a special occasion! We are thrilled you had a wonderful dining experience and hope to welcome you back soon. Warm regards, Tom Kneeland DUO Assistant General Manager
   

   1 person found this helpful

8. D

   Deana VIP

   San Francisco10 reviews

   2.0

   Dined on 31 March 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We stay at Four Season properties around the world, and this may have been the most disappointing meal we have ever had. Our waiter was lovely and his attentiveness was great. With that said, there was not a busser in sight. Plates sat on our tables for 15 minutes after finished. Water glasses empty. The quality of the food was not to the standards we'd expect from a fine hotel or restaurant. The king crab legs were fishy, as well as the lobster. I ordered a prime rib eye medium plus and it was cooked well and so hard to cut. Chewy. Not the flavor that you expect from a quality rib eye. Costco's rib eyes taste better than what we were served. We also ordered a loaded baked potato that arrived oddly with no butter. Simply a scoop of sour cream with bacon on top. We had to ask for more toppings just to eat half of it. The meal was $400 without alcohol and we absolutely did not feel like it was worth it. We are staying at hotel for another week and now have no desire to dine there again. So bummed.
   

   DUO - Steak & SeafoodResponded 5 days ago

   Aloha Deana, Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent dining experience did not meet the high standards you’ve come to expect from Four Seasons. While I’m glad to know your server provided warm and attentive service, it’s clear that other aspects of the evening fell short—from the pacing of service to the quality and presentation of the dishes. Your feedback is invaluable, and I’d appreciate the opportunity to connect further and better understand how we can improve. Please feel free to reach out to the restaurant directly so we can personally follow up. Warm regards, Tom Kneeland Assistant General Manager, DUO
   

   1 person found this helpful

9. K

   Kristin

   San Francisco5 reviews

   5.0

   Dined on 30 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fabulous. Such a wonderful treat. Very expensive and so worth it.
   

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10. D

    David VIP

    Houston29 reviews

    5.0

    Dined on 30 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding service, food and ambiance. It was very busy and robust in the restaurant. Will definitely dine at this restaurant in the future - more than once.
    

    DUO - Steak & SeafoodResponded 5 days ago

    Aloha David, Thank you so much for your kind words and we are thrilled you had an outstanding dining experience. We look forward to welcoming you back soon! Warm regards, Tom Kneeland DUO Assistant General Manager
    

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