Dumpling Time Santana Row

Review summary

1. JD

   JazminD

   San Francisco3 reviews

   5.0

   Dined on 12 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, it was a great dining experience. Food was delicious. Our waiter, Cedric, was very attentive and courteous. We look forward to going back.
   

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2. C

   Ckgee

   San Francisco126 reviews

   4.0

   Dined on 5 July 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Wanted to have a nice outdoor lunch here again since we haven’t been in a while. We noticed the menu was smaller new menu with photos. We ordered the garlicky green beans which we love, Tom Yum Goong dumplings which were yummy, Xi’an Dumplings vegetable were tasty, Pork Gyoza were very good and unique crispy toppings and shrimp garlic noodles were good but a little too creamy for K.
   

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3. CM

   ChrisM VIP

   San Francisco17 reviews

   2.0

   Dined on 5 July 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   My family was all together and we decided to get dumplings. I made a reservation, but as we approached the host stand it was clear that we did not need a reservation. The man took us to a round booth, one where if had to go to the restroom, half the table has to get up as well. I sat uncomfortably looking around at the limited view this seating arrangement allowed. There is a logo on the back wall and as I looked more, you see food stains all up the entire wall, I wish I saw this prior to ordering.. The menus were my first inkling that something was off. Tiny pictures they were practically unrecognizable as food you would order. The menu is extremely small and with 5 of us, we tried many items. The cucumber salad was far from what is pictured and it was not very good compared to the dozens of other dumpling houses. XLB, presented in a small foil bowl, this came with a sauce, but the sauce was just vinegar? No other condiments? As I tried leaving the restaurant, wrestling my way back out of the booth, I noticed chili sauce and soy condiments were on other tables, but not ours. Chili pork dumplings were decent and came in their own sauce. Wagyu gyoza was not very good. The ‘Wagyu’ was lost in this crappy meatball inside a dumpling. I think it’s a way to charge more if you say Wagyu.I was disappointed with the food and the overall experience at the restaurant. Despite making a reservation, it became apparent that it was unnecessary as we approached the host stand. We were led to a round booth, which proved to be inconvenient as half the table had to get up if someone needed to use the restroom. I felt uncomfortable sitting there, with a limited view due to the seating arrangement. To make matters worse, I noticed food stains all over the back wall, which I wish I had seen before ordering. The menus were the first indication that something was off. The tiny pictures on the menu were practically unrecognizable as the food they were supposed to represent.
   

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4. OT

   OpenTable Diner

   San Francisco3 reviews

   5.0

   Dined on 29 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very fun experience! A great restaurant with good food.
   

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5. OT

   OpenTable Diner VIP

   San Diego2 reviews

   5.0

   Dined on 22 June 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The tom kha red soup dumplings were amazing. I highly recommend
   

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6. k

   katrinaa VIP

   San Francisco21 reviews

   2.0

   Dined on 20 June 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Didnt love our lunch. The dumplings feel flat with flavor and the service was slow for it not being busy.
   

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7. OT

   OpenTable Diner VIP

   San Francisco5 reviews

   3.0

   Dined on 13 May 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   I’m sure the non-Chinese staff are fine cooks and servers, but for dim sum and dumplings, this place has zero authenticity or taste. It’s nothing more than generic, Americanized Chinese food made by a Hispanic crew, and they probably source their dumplings elsewhere (I didn’t see anyone making fresh dumplings). If you want cooks to just heat up your food, you can go here. If you want authentic and fresh dumplings, go to an authentic Chinese dumpling place. (Perhaps it’s just me, but I don’t go to a Chinese establishment to get tacos.)
   

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8. OT

   OpenTable Diner

   San Francisco3 reviews

   4.0

   Dined on 11 May 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything great, and we ate a lot, but was a bit pricy.
   

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9. S

   Saracin

   San Francisco7 reviews

   5.0

   Dined on 28 April 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were able to get a relatively last minute reservation for 5 on a Saturday night which I appreciated. The service was excellent from the moment we stepped through the door. We ordered an assortment share across the entire table. The food was tasty and brought us pretty quickly. We will definitely be back!
   

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10. OT

    OpenTable Diner

    Las Vegas5 reviews

    5.0

    Dined on 21 April 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great outdoor seating on Santana Row. The veggies were great.
    

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