Ducie Street Warehouse

Review summary

1. L

   Lauren

   Aberdeen

   2 reviews

   4.0

   2 reviews

   Dined on 8 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Unfortunately there was an issue with the food I ordered and the burger came with the wrong sauce however the girl serving us was absolutely lovely about the situation and happily resolved it. I would definitely go back based on the service we received (it was the Aussie girl) x
   

   Ducie Street WarehouseResponded on 11 November 2024

   Thank you for your feedback Lauren! We’re truly sorry about the mix-up with your burger but are delighted to hear that our team member quickly made it right for you. We'll pass along your kind words to her – she’ll be thrilled! We’re glad you enjoyed the service, and we look forward to welcoming you back soon for an even smoother experience. Thanks again for sharing!
   

   Is this helpful?

   Report
2. C

   Chris

   Manchester

   1 review

   1.0

   1 review

   Dined on 3 November 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   We ate at 5:30pm. We were the last cover of the day, and you could tell. The server couldn't wait to get us out of there. Asking during our mains 'are you going to be having a dessert so I can let the kitchen know if they can close down or not'. The food was sub par- very salty! A strange portion size disparity too - if you had one of the 2 chicken roasts left you were given a half chicken on the bone towered up on top of your food, almost impossible to manoeuver around the plate to debone it. If you had the beef you have a few thin slices of tough beef. Overall a very poor meal and experience. Wouldn't recommend.
   

   Ducie Street WarehouseResponded on 6 November 2024

   Hi Chris Thank you for sharing your feedback. I’m very sorry to hear about your recent experience with us – it’s disappointing to know we missed the mark on several fronts. We strive to provide attentive and welcoming service at all times, regardless of the hour, so I apologise if you felt rushed. I'll be sure to look into this with the team. I'm also sorry to hear that the meal itself didn’t meet your expectations. Y. We’re reviewing our recipes and plating to ensure every dish we serve feels balanced and enjoyable. Thank you again for bringing these details to our attention, and if you’d consider giving us another try, we’d love the chance to provide a better experience.
   

   Is this helpful?

   Report
3. M

   Martin

   Manchester

   14 reviews

   5.0

   14 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fantastic Food full of flavour. We like to keep tabs of our Sunday Lunches with a little post meal review and the whole family raved about who tasty the food was. The Beef was excellent and the Chicken very well cooked and plentiful. Tasty Trimmings too with Giant Yorkshires! Lovely venue and ambience. Highly reccomended.
   

   Ducie Street WarehouseResponded on 6 November 2024

   Thank you so much for the wonderful review Martin! We’re thrilled to hear that your whole family enjoyed our Sunday lunch, from the flavorful beef and chicken to the trimmings and Yorkshires. It’s fantastic to know the meal and atmosphere hit the mark for you. We hope to welcome you and your family back soon for another memorable Sunday lunch!
   

   Is this helpful?

   Report
4. D

   Demetrios

   Manchester

   9 reviews

   2.0

   9 reviews

   Dined on 3 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The service was ok and the roast chicken was pretty average.
   

   Ducie Street WarehouseResponded on 6 November 2024

   Thank you Demetrios for your feedback. I’m sorry to hear that both the service and roast chicken fell short of expectations. We’re always looking to improve, and your comments will help us do just that. We’d love the chance to provide a better experience for you in the future.
   

   Is this helpful?

   Report
5. P

   Philippa

   Manchester

   3 reviews

   4.0

   3 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Food was good, service was really lacking. No one asked if we wanted more drinks when the wine had finished, had to ask to have our plates cleared once finished dining after waiting for over 10 mins, asked for the bill and still left our dessert plates in front of us, no offer of coffee etc. Would have shared this in person when paying but no wasn’t asked how our experience was just how we wanted to split the bill. Felt very much like the servers just wanted to get their shift over and done with. Overall just really poor which was a shame as food and setting was nice.
   

   Ducie Street WarehouseResponded on 25 October 2024

   Thank you for your feedback Philippa. We’re pleased to hear you enjoyed the food and setting, but we sincerely apologise for the shortcomings in service during your visit. It's disappointing to know that our staff didn't provide the attentive service we strive for, particularly regarding drink refills and clearing your plates. Your experience is not reflective of our usual standards, and we will address these issues with our team to ensure we improve moving forward. We appreciate your comments and hope you might consider giving us another chance to provide a better experience in the future.
   

   Is this helpful?

   Report
6. M

   Madelyn

   Manchester

   1 review

   3.0

   1 review

   Dined on 7 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Venue is lovely, we were sat in the restaurant near the back. Temperature, lighting and volume all at good levels!! Unfortunately the food was disappointing. Had the cauliflower starter - it was dry with a small amount of dried in sauce on the top. For £9 it was completely underwhelming. The halloumi fries came with very little dip although they were substantial but again for the price it felt like the quality could have been better. My friend and I both had plant burgers which were ok. Service was a little slow for a Monday night but it was ok. Overall it was quite an underwhelming experience and I wouldn’t eat there again. Maybe would just go for a drink next time.
   

   Ducie Street WarehouseResponded on 25 October 2024

   Thank you Madelyn, for taking the time to share your feedback. We’re pleased to hear you enjoyed the venue's atmosphere, including the temperature, lighting, and volume. However, we sincerely apologise that the food did not meet your expectations. Your comments regarding the cauliflower starter and halloumi fries are valuable, and we will address these concerns with our kitchen team to ensure improvements. It’s disappointing to know that the overall experience felt underwhelming, and we truly regret that we missed the mark. We appreciate your understanding regarding the service speed and hope you'll consider returning for drinks in the future. We would love the opportunity to provide a better experience.
   

   Is this helpful?

   Report
7. E

   Elle

   Edinburgh

   2 reviews

   2.0

   2 reviews

   Dined on 7 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Three of us booked for dinner, early on Monday evening. The restaurant was understandably quiet, which was fine, but we were really disappointed with the food. The cauliflower starter I ordered was really floury and the fish was mostly batter with very little fish. We had to ask for the chips to be replaced as they were cold. Service was OK - nothing special.
   

   Ducie Street WarehouseResponded on 25 October 2024

   Thank you Elle for sharing your experience with us. While we're glad you chose to dine with us, we sincerely apologise that your meal didn’t meet your expectations. Your feedback about the cauliflower starter and the fish is concerning, and we will certainly address this with our kitchen team to ensure improvements are made. We’re also sorry to hear that the chips were cold and that the service didn’t stand out during your visit. We strive to provide a high-quality experience, and it's disappointing to learn that we fell short. We appreciate your feedback and hope you might consider giving us another chance in the future
   

   Is this helpful?

   Report
8. B

   Barry

   London

   3 reviews

   2.0

   3 reviews

   Dined on 5 October 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Very disappointed The staff need to smile and be welcoming!!! No interaction at all!!! Food average Used to be a lot more accommodating. Train your staff please as it’s great to feel relaxed when out.
   

   Ducie Street WarehouseResponded on 9 October 2024

   We're truly sorry to hear about your disappointing experience. We appreciate your feedback regarding our staff’s demeanor and the quality of the food. Creating a welcoming atmosphere is important to us, and we’ll address this with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future
   

   Is this helpful?

   Report
9. M

   Megan

   Edinburgh

   3 reviews

   1.0

   3 reviews

   Dined on 29 September 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   The Sunday Roasts here USED to be excellent. Sadly they are now awful. Choice only of chicken or beef - with beef having already run out when we arrived. The chicken was very tough and dry, cabbage was burnt and other veg was cold. Small veg portions + Minimal gravy. The decor remains excellent and the staff were nice - but I'd recommend going there for drinks/ cocktails ans not food.
   

   Ducie Street WarehouseResponded on 1 October 2024

   Thank you for your feedback. We’re sorry to hear that your recent experience with our Sunday roasts didn’t live up to the standards you previously enjoyed. We recently brought back our Sunday roasts after some time, and while we’re excited to offer them again, it seems we fell short on several aspects during your visit. We’ll be addressing the issues with the roast quality, portion sizes, and the availability of options, as this is certainly not the experience we aim to provide. We're glad you appreciated the decor and our team, but we’d love the chance to improve on the food side as well. Thank you again for your honesty, and we hope to welcome you back for a much better experience in the future
   

   Is this helpful?

   Report
10. H

    Holly

    Manchester

    1 review

    1.0

    1 review

    Dined on 29 September 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    Came for a roast at the weekend and was really disappointed. Firstly all three roasts came out cold so they swapped them out for us. Then when they came back warmer everything was so bland, the chicken was really overcooked and dry at the same time as being very pale which was odd and everything else was pretty tasteless and didn't have any seasoning particularly the cabbage and soggy roast potatoes. It was reminiscent to bad school dinners to be honest. Came here for a roast last year and it was really great so don't know what has happened. Felt like a complete waste of money which is so frustrating when it's not cheap to eat out - £100 for three of us without any alcohol. There are many other places in town to get a roast for a similar price but 10x the quality. The staff overall all seemed a bit miserable - can't blame them to be honest!
    

    Ducie Street WarehouseResponded on 1 October 2024

    Thank you for sharing your experience with us Holly. We're truly sorry to hear that your roast didn't meet expectations, especially given that you enjoyed it last year. This past weekend was our first time bringing roasts back after a break, and while we're excited to offer them again, it seems we missed the mark on your visit. We take your feedback seriously, and we'll be reviewing both the preparation and seasoning to ensure this doesn't happen again. Regarding the service, we want all our guests to feel welcome, and we'll address this with our team as well. We understand your frustration, and we hope you’ll consider giving us another chance to make it right
    

    Is this helpful?

    Report